Office Administrative Skills Training

Office Administrative Skills Training Course Evolution of the Office Administration
By Knowledge Hub Asia
PSMB HRDF Claimable
Course Title:
Evolution of the Office Administration
Training Category:
Soft Skills
Target Audience:
This program is suitable for secretaries, executives and anyone who has to handle office administration.
1 Day
Public Program* Now Available! »
Nov 2017 ›
ThotBox Training Centre, Damansara Intan, Petaling Jaya, Malaysia
Mon 13 Nov 2017 9:00AM - 5:00PM
Fee Per Person:
(Fee Inclusive GST)
  • Please call for discount and promotion.
Register Now!

* Other terms & conditions apply.
For In-house Training »
Request for Quotation Request for Quotation
For Customization & Other Inquiries »
Contact Knowledge Hub Asia
Contact customer service +6012-266-2728
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Presentation Handouts
  • Indoor Activities
  • Simulation
  • Video Presentation
  • Certificate of Participation
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*Terms & Conditions

Administrative Skills:
Evolution of the Office Administration

“Understanding the evolution of office administration to stay at the competitive edge.”

By Knowledge Hub Asia

PSMB Certified Training Provider • ILM Approved Centre
Request for In-house TrainingRequest for In-house Training
Register for Public TrainingPublic program not yet available
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Email Customer Service[email protected] Contact Customer Service+6012-266-2728


Twenty years ago, working as a secretary or office administration, your job require you to take minutes, type as fast as possible, keep up with the bosses appointment and also know how to make a good cup of coffee for the demanding boss.

In this century, a competent secretary or office administrative required more skills. The landscape has changed, and experienced administrative pros can become office managers, who handle whatever it is that’s necessary to keep the company going.

Although the exact job description changes with each employer, duties can include training staff in the latest software programs, conducting interviews or terminating employees, balancing the budget and handling payroll duties.

They are sometime also required to have Leadership capability as they are the liaison within the organization in office related matter.

Course Objectives

By the end of this program, participants should be able to:

  • Recognize the qualities and learn the skills that make an employee more professional on the job
  • Improve interpersonal communication and courtesy
  • Promote cooperation and teamwork through better communication with peers, managers, and other co-workers
  • Learn about the skills that are requiredfor administrative effectiveness

Course Outline


Managing Relationship

  • It starts with... YOU!
  • Your professional image
  • Key Factors to Enhance Boss - Subordinate Relationship
  • Managing your boss's need
  • Managing your performance

Management Functions and Key Elements

  • Common Challenges Faced by Administrators
  • Secretary in administrative roles
    • Administrative Office Budgets
    • Manpower Utilization and Organizational Communication
    • Office Area Design and Document Workflow
    • Facilities, Equipment, and Supplies Acquisition.

Dynamics Office Administration

  • Planning
  • Leading
  • Controlling
  • The Control Process
  • Workflow and Paperwork Management
  • Record Management

Essentials of Organizing

  • Basic organizing responsibilities of office manager
  • Office Area Design and document workflow

Practical Administrative Skills

  • Managing of Security of Data on Networks
  • Office Theft
  • Office Recycling

Other Practical Administrative Skills

  • Effective Communication & Writing Skills
  • Key Managerial Skills
  • Time Management
  • Problem-Solving Steps


This program will be presented via interactive lecture, practical hands-on activities, role-play and group & individual presentation.

For In-house Training:

Request for Quotation

Request for Quotation Now

For Content Customization & Other Inquiries:

Contact Knowledge Hub Asia

Contact Customer Service


Email Customer Service [email protected]

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