Leadership Training for Call Centre

Call Centre Leadership Training Course Call Centre Leadership Training
By Global Corporate Academy
Call Centre Essentials:

Call Centre Team Leaders Training Workshop

“A leadership training program that combines the fundamentals of call center’s unique operating environment...”

By Global Corporate Academy


Affiliate Partner of Association of Certified Professional Managers • PSMB Certified Training Provider
Request for In-house TrainingRequest for In-house Training
Register for Public Training Public program not yet available
Contact Customer Service +6012-211-8856
Email Customer Service [email protected]
[email protected]
Course Title:
Call Centre Team Leaders Training Workshop
Training Category:
Soft Skills
Target Audience:
This program is designed for Call Centre Supervisors and Team Leaders.
Duration:
2 Days
For In-house Training
Request for Quotation Request for Quotation
For Other Inquiries
Contact Global Corporate Academy
Contact customer service +6012-211-8856
Email customer service [email protected]
[email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Reading Materials
  • Participant Presentation
  • Video Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Demonstrations
  • Certificate of Participation
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*Terms & Conditions

Course Introduction ›

This is a 2-day Call Centre Team Leaders Training Workshop offered by Global Corporate Academy Sdn Bhd. This training program isn't just an essential leadership training for team leaders and supervisors in the call centre environment, it also includes call center’s unique operating skill set necessary for them to improve their efficiency and productivity. Those skills are like designing and editing scripts, call monitoring techniques, performance evaluation and more. This program is specifically designed for Call Centre Supervisors and Team Leaders who are not only wanting to improve their leadership skills but also the efficiency and effectiveness of call centre related tasks.

To request for in-house training, click on the Request for In-house Training link as displayed above for quotation. For a complete course content and more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can request for a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

Course Objectives ›

  • Develop accurate and winning Telesales Management Strategies
  • Hire the right candidates for this very crucial position
  • Develop behavioural and technical criteria for hiring
  • Learn how to develop winning telesales scripts
  • Possess Telemarketing Rep Training material for on going training
  • Monitor calls for improvement and performance management
  • Track call and sales statistics to report to higher level management
  • Learn how to motivate Telemarketing Reps

Course Outline ›

DAY 1
  • Elements of an effective telesales management strategy
  • Recruitment strategies
  • Formalized job description development
  • Designing and editing scripts or call guides for new campaigns
  • Telemarketing Rep Training materials
  • Coaching
DAY 2
  • Leadership and Team Development
  • Call monitoring techniques
  • Call performance evaluation
  • Statistics tracking
  • Daily activity management tips
  • Motivating Telemarketing Reps

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall Us :
+6012-211-8856
Email Customer Service E-mail Us :
[email protected]
[email protected]

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