Developing Competency-Based Interviewing Skills

Today's tight employment market is forcing organizations to maximize the time they spend attracting and keeping top performers. On the other hand, attracting fresh candidates without prior work experience could be a daunting task. At the same time, it is difficult to match their behaviour aspects related to job performance requirements. Hence, the need to have an interview process where fresh and experienced candidates are interviewed based on competency where their behavioural and functional competencies are tested to decide on their suitability for the applied job.

The Competency Based Interviewing is a style of interviewing that was developed in the 1970's explores behavioural interviewing as that of "the most accurate predictor of future performance is past performance in a similar situation". Currently, most organizations are using competency based interviewing to some degree. Unlike traditional interviews, Competency interviewing emphasizes past performance and behaviours. As a consequence, candidates unprepared for the rigor. This course will equip anyone in the practice of recruitment with the right skills to select the best candidate based on defined organisational competencies.

At the end of the two days workshop, participants are targeted to learn and apply:

• Principles and benefits of competency-based interviews.
• Developing effective interview questions in alignment with job competencies requirements, selection criteria and Company¡¦s vision and core values.
• Interviewing skills and techniques including active listening, probing, questioning, reading non-verbal clues or body language.
• Assessing the candidate and making recommendations.
• Understanding human behaviour.

• Ice Breaker & Introduction
  • Defined Core, Behavioural and Functional Competencies and Core Values
  • Exploring Competence Based Interview
• Traditional Interviews Vs Behavioural Interviews
• Case Studies an overview
  • Fundamentals of Competency Based Interview
• The Structure
• Skills & Competencies
• Questions
  • Preparing for the Interview
• Understanding Competency Framework
  • The Art of Questioning
• Probing
• Tonality & Pitch
• Verbal Punctuation
  • Different Styles for Different Types
  • Crafting your own questions
  • The Art Of Listening
• Listening vs Hearing
• Active Listening
  • Behaviour Analysis- Body Language
• Verbal and Non-Verbal
  • Advanced Behaviour Profiling through Observation
• Analysing Language Patterns

• Group Discussion: Working on Standard Interview Questions based on identified competencies.
  • Conducting the Interview Effectively
• S.T.A.R Approach
  • Interviewing Strategies
• One On One
• Pairing
• Panel
  • Interviewer's common mistakes
• Time Frame
• Mental Frame
  • Putting it together - Some Final Tips
  • Reflection - Application - Conclusion

• Competency-Based Interviewing Skills
• Interviewing Skills for Non-HR Personnel
• Behavioural Event Interview Skills
• Competency Frameworks for HR
• Right Hires with Behavioural Event Interviews
• More other Human Resource Management training courses