Total Quality Management (TQM) Training

Total Quality Management (TQM) Training Course Total Quality Management Training
By Shuras Vasu
Quality Management:

Total Quality Management (TQM)

“Enhance your skills on Quality Systems implementation with proven training techniques.”

Shuras Vasu


Certified Total Quality Management (Phillips Singpore, Kiyoshi Suzaki) • Certified Lean Six Sigma Black Belt (SQI, Singapore) • Certified Quality Engineer, CQE (Quality Management Centre, Penang) • PSMB Certified Trainer
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Contact Customer Service +603-4270-3064
+6016-5488-336
Email Customer Service [email protected]
Course Title:
Total Quality Management (TQM)
Training Category:
Manufacturing Operations
Target Audience:
The training is designed for Managers, Engineers from Production, Quality & Process Engineering. It is highly recommended that key staff in your organization be involved in this program.
Duration:
2 Days
For In-house Training
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For Other Inquiries
Contact Peak Success Abundance
Contact customer service +603-4270-3064
+6016-5488-336
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Group Discussion
  • Presentation Handouts
  • Indoor Activities
  • Participant Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Demonstrations
  • Certificate of Participation
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Course Introduction ›

After attending the 2-day Total Quality Management (TQM) training, participants should be able to know why Total Quality Management is essential in the Organization. They will also be able to use proven methodologies to solve of their verbal / opinion data and in making sound decisions. Their skill to handle and implement Quality Systems would be enhanced with effective training techniques.

Course Objectives ›

Upon completion of this 2-day Total Quality Management training program, participants should be able to:

  • Actively involve every function and every employee in satisfying customers' needs, both internal and external.
  • Understand how TQM works by continuously improving all aspect of work through structured control, improvement and planning activities
  • Be enlightened that TQM and Customer is at the center of every activity.
  • Determine the gap between what the customer needs and what the system delivers
  • Get involve of everybody in quality improvement.
  • Ensure TQM system considers the rewards and recognition for greater involvement of staff
  • Have Positive reinforcement through TQM best practices and sharing
  • Maintain achievement and continuous improvement through participative problem-solving projects.

Course Outline ›

DAY 1

Module 1: INTRODUCTION TO TQM

  • Deming Perspective
  • The Philosophy
  • The 10 Benefits of TQM Organization
  • Why TQM fails

Module 2: OPERATIONS MANAGEMENT & QUALITY

  • Principles of QCDSSM
  • People Involvement and Engagement in TQM- How to do it
  • Transparent TQM
  • Techniques in Manufacturing
  • Available Analytical Tools
  • 14 Key Principles
  • Comparison of few Models

Module 3: CHARACTERISTICS OF TQM

  • 8 Disciplines - Overview
  • Customer Oriented
  • Cultural Changes
  • Barriers in Implementation
  • Scientific Procedures
  • TQM vs ISO vs Lean vs Six Sigma

Module 4: METHODS & TOOLS OF TQM

  • Plan, Do, Check, Act cycle
  • Statistical Tools
  • Benchmarking

Module 5: MANAGEMENT THEORIES

  • TQM evolution
  • TQM Guru's and Principles - Juran, Crosby, Ishikawa, etc.
DAY 2

Module 6: THE IMPLEMENTATION PROCESS (PHASE I)

  • Sets steering Committee 8 Defines Roles & Responsibilities
  • Identify Current Organizational Gap for TQM
  • Quality Education Workshop for Management Level

Module 7: THE IMPLEMENTATION PROCESS (PHASE II)

  • Management Workshop
  • Top Team Workshop
  • Training & Education
  • Interaction Process
  • Designing the TQM Process

Module 8: THE IMPLEMENTATION PROCESS (PHASE III)

  • Review Session
  • Awareness Training
  • Facilitator Skills Workshop
  • Top Team Kaizen Workshop
  • Kaizen Training
  • Self Assessment (The 8-Step Approach)

Module 9: THE IMPLEMENTATION PROCESS (PHASE IV)

  • Assessment
  • Top Team Review
  • Analysis & Report
  • Interview

Module 10: BENCHMARKING FOR EXCELLENCE

  • Types of Benchmarking
  • Why Benchmarking
  • Process of Benchmarking
  • Sustaining TQM process- what is required
  • TQM for suppliers

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall : +603-4270-3064, +6016-5488-336
Email Customer Service E-mail : [email protected]

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