Communication Skills Training: 2 Days

Communication Skills Training Course Communication Skills Training
By Rachel Khor
Communication Skills:

Communicate Your Way to Success

“Apply diplomacy and tact to be a credible and effective communicator!”

Rachel Khor


Certified Master Performance Coach (ICF Approved) • DC Psychology International Certified • PSMB Certified Trainer
Request for In-house TrainingRequest for In-house Training
Register for Public Training Public program not yet available
Contact Customer Service +603-4270-3064
+6016-5488-336
Email Customer Service [email protected]
Course Title:
Communicate Your Way to Success
Training Category:
Soft Skills
Target Audience:
All business professionals & corporate staff from all the different departments who want to master the skills to communicate in a positive, professional manner no matter what the situation.
Duration:
2 Days
Public Training Events
Sep 2017 ›
Venue:
Seri Pacific Hotel, Kuala Lumpur, Malaysia
Schedule:
Wed 27 Sep 2017 - Thu 28 Sep 2017
9:00AM - 5:00PM

Fee Per Person:
RM1,500.00
Promotions:
  • RM1,400 per person for group registration of 3 paxs or more from the same organization.
Register Now!

* Other terms & conditions apply.
For In-house Training
Request for Quotation Request for Quotation
For Other Inquiries
Contact Peak Success Abundance
Contact customer service +603-4270-3064
+6016-5488-336
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Indoor Activities
  • Participant Presentation
  • Video Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Demonstrations
  • Certificate of Participation
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*Terms & Conditions

Course Introduction ›

This 2-day communication skills training by Peak Success Abundance includes helping you to evaluate your communication style and perception, apply diplomacy and tact to be an effective communicator, use actionable strategies and skills to address most business communications and more! All business professionals and corporate staff from all the different departments who want to master the skills to communicate in a positive, professional manner no matter what the situation, are encouraged to attend.

To request for in-house training, click on the Request for In-house Training link as displayed above for quotation. For a complete course cotent and more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can request for a registration online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

Course Objectives ›

  • Evaluate your communication style & perception - explore differences to leverage on others
  • Apply diplomacy & tact to be a credible & effective communicator
  • Use actionable strategies & skills to address most business communications
  • Communicate clearly, appropriately & with greater confidence
  • Choose the "right" words, better assimilate verbal information & effectively interpret what you hear to reduce misunderstandings
  • Control emotions, establish the right nonverbal language to turn frustrating situations into productive outcomes & rewarding relationships
  • Develop & demonstrate effective active listening skills
  • Use upward & downward communication to gain support & commitment
  • Master the critical art of buy-in by learning "Persuasion Cycle"

Course Outline ›

DAY 1

1. ASSESS YOUR COMMUNICATION STYLE - STYLE DIFFERENCES

  • Undertake COLORED BRAIN COMMUNICATION INVENTORY (CBCI)®
  • Define your personal communication profile, strengths & limitations
  • Improving on the skills you already possess
  • Assessing your effectiveness & identifying improvement areas
  • Assessment: Evaluating & Applying CBCI Scores
  • Role Play: CB Cards - 'Building A House On The Moon'
  • Exercise: 'World of Communication Map'

2. NLP META PROGRAMS - IMPORTANCE OF PERCEPTION

  • Understanding how perception can impact on your image & performance
  • How you process thoughts - deletion, distortion & generalization
  • Why you do, communicate & make decisions the way you do
  • Controlling your mental filters in communication
  • Game: Map Out Yours & Others' Meta Programs - 'Map of the World'
  • Drama: Deletion, Distortion, Generalization

3. POWERFUL COMMUNICATION - KEEPING FOCUSED ON THE END GAME

  • Biggest mistakes in communication & communication breakdown
  • Roadmap for clean, clear & concise communication
  • Positively impact the visual, verbal, vocal & non-verbal components
  • Applying the Know-Feel-Do Model of communicating
  • Role Play: Choosing To Communicate Assertively
  • The Communication Challenge: How Clear Are You?
  • Video Clips & Quiz: Testing Your 7Cs in Clear Communication

4. INCREASING COGNITIVE SKILLS TO PROMOTE COMPREHENSION

  • Power of words & forbidden words in communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old & new information
  • Framing statements & discussions

Communication Game: Choudhury Maze

5. EQ & NON VERBAL COMMUNICATION

  • Validating your feelings & those of others
  • Interpreting & responding to body language signals
  • VAKs - Are you Visual, Auditory, Kinesthetic?
  • To create impact during conversations

Demonstration & Hands On Session: Eye Accessing Cues, Sensory Acuity & Calibration. Observation Assignment: Body Scan

DAY 2

6. PREPARE TO WALK YOUR TALK & TARGETING YOUR MESSAGE

  • Audience analysis: crafting messages to address listeners' needs, wants & priorities
  • Pick constructive dialogue & "Can Do" language to demonstrate support
  • Send nonverbal signals that invite & encourage constructive dialog
  • Use examples, analogies, metaphors & storytelling to increase impact
  • Practice targeted questions to engage & connect with others
  • Group Activity: Storytelling with Imagery, Metaphors, Passion & Evocative Language (using a real work situation)
  • Challenge Activity: Crafting Messages That Speak To Listeners' Hearts & Minds - Adapting Messages To Others' Communication Style Preferences - Check For Understanding & Retention Of Message

7. DEVELOPING EFFECTIVE LISTENING COMPETENCIES

  • Apply good, relational listening skills to listen with interest
  • Overcome the barriers & prejudices to effective listening
  • Empathize to defuse emotionally charged situations
  • Respond effectively to nonverbal cues

Role Play: Coach vs Coachee - Active & Reflective Listening Skills

8. DIPLOMACY, TACT & CREDIBILITY

  • Defining the 5 actions that make for credible communication
  • Identifying & preparing yours & others' "hot buttons"
  • Communicating up, down & across the organization
  • Shaping others' responses using direct & indirect messages
  • Strategies to ensure win-win communication
  • Role Play: Displaying Diplomacy, Tact & Credibility
  • Practicing Various Presentation Formats: To Communicate A Clear Plan Of Action, Motivate Others, Gain Recognition Or Build A Business Case

9. THE SECRET TO REACHING ANYONE: ART OF PERSUASION

  • Exploring the Persuasion Cycle & buy-in as a part of the cycle
  • 9 core rules for getting through to anyone
  • Master the techniques to make another person feel seen, understood & felt
  • Defining the 2 paths of persuasion - conscious & subconscious
  • Determine The Appropriate Strategy For A Given Business Situation
  • Drama: To Achieve Buy-In & "Get Through"
  • Role Play: Rapport Building To Enhance Your Influence

10. CREATING A PERSONAL ACTION PLAN

  • Exercise: 'Completing World of Communication Map'

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall : +603-4270-3064, +6016-5488-336
Email Customer Service E-mail : [email protected]

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