tag:blogger.com,1999:blog-62553062437852365652024-02-03T06:19:04.740+08:00MalaysiaTraining.netMalaysiaTraining.net - Bringing your course hunting experience to the next level.Unknownnoreply@blogger.comBlogger205125tag:blogger.com,1999:blog-6255306243785236565.post-70387278868737198782020-08-17T00:00:00.074+08:002023-08-03T13:18:58.110+08:00Homepage <div class="banner-wrapper" style="background-image: url('https://ik.imagekit.io/cloudworms/MALAYSIA-TRAINING-NETWORK/mtn-new-ui-2023-08-01.png'); background-size: cover; background-position: left;"> <div style="background-color: #ac1f1f; padding: 10px; color: #eee; display: inline-block; position: relative; /*z-index: 1; */"> <span>FEATURED CONTENT</span> </div><div class="public-event-wrapper" style="padding-bottom: 0px; height: 422px; background-color: rgba(33, 33, 33, 0); float: right;"> <div id="slideButtonPanel"> <div id="4"></div><div id="3"></div><div id="2"></div><div id="1"></div><div id="0"></div></div><!--<div style="margin: -10px 0px 0px -20px; width: 189px; height: 300px; padding: 15px; text-align: left; background-image: url(https://1.bp.blogspot.com/-AJlq5xVpTSE/VIC90seIReI/AAAAAAAAHNY/MbQb2gzfqL4/w219-h505-no/classroom.jpg); background-size: cover; font-family: 'Poiret One';"> <h3 style="color: #eee; text-shadow: none; font-weight: normal; margin-bottom: 20px; font-family: 'Poiret One';"> <span style="font-weight: bold;">JAN 2020 &</span> <br><span style="font-weight: bold; font-size: 1.8em;">BEYOND</span><br><span>Public Training Events in Malaysia</span> </h3> <div style="border-left: 7px solid #aaa; padding-left: 5px;"> <a id="aViewPublicEventByMonth" class="hover-to-underline-only" style="color: #eee; font-weight: bold; /* font-size: 1.1em; */" href="javascript:void(0)">VIEW IT NOW</a> </div></div>--> </div><div style="height: 393px; display: table-cell; vertical-align: bottom; padding-right: 10px; /* max-width: 450px; */"> <div style="display: block; border-left: 15px #8e1010 solid; padding-left: 8px;"> <h2 class="featured-blog-title"> <a rel="noopener" target="_blank" href="https://blog.malaysiatraining.net/2023/08/mtn-web-store-just-got-new-facelift.html">MTN Web Store just got a New Facelift</a> </h2> <span class="featured-blog-author">By Antonio Ooi • 03 Aug 2023</span> </div></div></div><div id="targetViewPublicEventsByMonth" class="home-public" style="margin: 0px; height: 510px; background-size: cover; background-image: url(https://1.bp.blogspot.com/-CKHIdYbeIgk/VojHEFzFABI/AAAAAAAAIws/itOA_U1mf0c/w831-h553-no/public-training-event-calendar.jpg);"> <div style="float: right; width: 400px; height: inherit; overflow: hidden;"> <div class="middle-header-outer"> <div class="middle-header-inner"> <h3>Browse Training Courses by Category</h3> <div style="/*border-left: 5px solid #777; padding-left: 7px; margin: 0 15px; */"> <a href="/2012/10/training-providers-malaysia.html" target="_blank">Contact training providers for available public training</a><span class="right-arrow"></span> </div></div></div><div class="middle-details-outer"> <table> <tr> <td> <a href="/p/e-learning-online-courses.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://malaysiatraining-f32b1.firebaseapp.com/images/icons/lab-37x60.gif" alt="Information Technology Courses"/>Online Learning</a> </td><td> <a href="/2015/05/it-training-courses.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJW27wwSwsdx579rO_ZIzGgN-efQywV91ZpG8ZszqhEEDuYV89GOpxcbsoQKOWSh24wlw_R2maaE68gI2Bxg6ARYWwLIPTViEEc8IviWr_-Vwzon8UrWUl_-kqwGVS77xM2vkW0vu-svDL/s60-no/it-icon-60x60.png" alt="Information Technology Courses"/> Information Technology</a> </td><td> <a href="/2010/11/soft-skills-training-courses.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg7Cbbk0llDROGhLx0H1I8FxyAUSnQSxsyKVcyQoD0XFmdffrpdOGRHuyzavzaOM4HbEeLFYzGlJ4t3tWunaNpvEX3kczQ2w1ivJosYBPntpjbcJoWd_zffHbzUJY27pM4MIapci1JEkgFi/s60-no/ss-icon-60x60.png" alt="Soft Skills Courses"/> Soft Skills</a> </td></tr><tr> <td style="width: 90px;"> <a href="/2013/12/human-resource-management-courses.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://1.bp.blogspot.com/-NE6WzMqaTgw/VQVlfgJ1PaI/AAAAAAAAH7Q/nmOiuYblc1I/s60-no/hrm-icon-60x60.png" alt="Human Resource Management Courses"/> HR Management</a> </td><td> <a href="/2012/11/business-management-training.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://1.bp.blogspot.com/-VkCo57cWwm0/VQVle2s0EQI/AAAAAAAAH7c/414b_gtDlHY/s60-no/bm-icon-60x60.png" alt="Business Management Courses"/> Business Management</a> </td><td> <a href="/2012/11/manufacturing-operation-training.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDJRGfgzCCik3JljCT6g3BuU21YENjDj8ZafOGNpkYkDLWQx6RZ2W7-mBT0E2-7fMNbB-61AaAK5JYvWWQJNU7nswNrdefsDzLOip3tFHH9KE5U4Bt14DP36HbYn6tE1QM6VfoX0ONpROK/s60-no/mo-icon-60x60.png" alt="Manufacturing Operations Courses"/> Manufacturing Operations</a> </td></tr><tr> <td> <a href="/2011/11/health-safety-training.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://1.bp.blogspot.com/-bJzbGkzMzHk/VQVlfY62wLI/AAAAAAAAH7M/oVzEgYr8xKo/s60-no/ehs-icon-60x60.png" alt="Health & Safety Courses"/> Health & Safety</a> </td><td> <a href="/2011/11/commercial-arts-training.html"> <img class="all-screens offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://1.bp.blogspot.com/-Rm67QyGGAR0/VQVlekIbxZI/AAAAAAAAH7o/ezx50J2f5iM/s60-no/ca-icon-60x60.png" alt="Commercial Arts Courses"/> Commercial Arts</a> </td><td></td><td></td></tr></table> </div></div></div><div class="home-new-inhouse" style="border-top: 5px solid #fff; border-bottom: 5px solid #bbb; background-size: cover; background-image: url(https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhjmlvlPM0QJXjWDJS6yIUnc3pV1ScR6MqpK3j_QxKrldj4-pbbfBNKdKYjPXCVs97JGeOEepphx_kFTrAfy0N1QeA2AmF_1mO5vKylj6-oq-w6hKGWbVlt9tMWFX-B4LHVNbPQ2KPfWgnn/w993-h388-no/newly-added-inhouse.jpg); overflow: hidden;"> <div style="float: left; width: 400px; height: inherit; overflow: hidden;"> <div class="middle-header-outer"> <div class="middle-header-inner"> <h3>Promote your courses on MTN Web Store</h3> <div> <a href="https://store.malaysiatraining.net/register">Sign-up for free</a><span class="right-arrow"></span> </div></div></div><div style="clear: both; min-height: 550px; /*max-height: 550px;*/ overflow-y: auto; overflow-x: visible; padding: 10px; background-color: rgba(238, 238, 238, 0.86);"> <table class="web-store-highlights"> <tbody> <tr> <td><!--<a href="https://pdfviewer.malaysiatraining.net/" title="View detailed specification"> <img width="100" height="90" class="all-screens offscreen-images" style="width: 100px; height: auto;" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://pdfviewer.malaysiatraining.net/images/logos/cloudworms-logo-with-copyright.png" alt="CloudWorms PDF Viewers"/> </a>--> <iframe width="300" height="167" src="https://www.youtube.com/embed/vrkd2ucr0Nc" title="Click to watch" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe> </td></tr><tr style="border-bottom: 1px dashed #888;"> <td style="padding-top: 0;"> <div> <a href="https://youtu.be/vrkd2ucr0Nc" target="_blank" rel="nofollow noopener" title="Watch on YouTube"> <h4>What is CloudWorms PDF Viewer?</h4> </a> <p> Discover a more strategic and cost-effective way to promote your training courses with just your PDF course outlines or PDF training brochures. </p></div></td></tr><tr> <td> <iframe width="300" height="167" src="https://www.youtube.com/embed/LJpitRbQYPM" title="Click to watch" frameborder="0" allow="accelerometer; 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</script>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-49636493033204160172020-03-01T21:26:00.001+08:002022-12-05T13:13:07.537+08:00Althea Services Company Profile
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<h1 class="companyName" style="font-size: 1.7em;">Althea Services PLT</h1>
<span class="smallLabel">LLP0003150-LGN • Est. Since 28<sup>th</sup> Dec 2007</span>
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<h3 style="text-shadow: 1px 1px 0px #fff;">Preventive • Solve • Productive</h3>
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<b>Head Office</b><br />
No. 31A Jalan Dang Wangi, Kuala Lumpur, 50100 Wilayah Persketuan, Malaysia<br />
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<span class="profile-phone"><b>T:</b> +603-9779-5415 </span><b>E:</b>
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<h2 class="subTitle" style="letter-spacing: 1px;">Our top 5 most wanted</h2>
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<a class="smallLabel" href="/2013/12/conduct-domestic-inquiry.html"
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alt="Why & How to Conduct Domestic Inquiry" class="courseThumb" />Why & How to Conduct Domestic Inquiry</a></td>
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alt="Servicing at Call Centre" class="courseThumb" />Servicing at Call Centre</a>
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alt="Ethics at Workplace" class="courseThumb" />Ethics at Workplace</a></td>
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<a class="smallLabel" href="/2012/11/3-day-recruitment-selection.html"
title="View course details">
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alt="3-Day Talent Selection with Behavioural Event Interviews" class="courseThumb" />3-Day Talent Selection with Behavioural
Event Interviews</a></td>
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alt="Right Hires with Behavioural Event Interviews" class="courseThumb" />Right Hires with Behavioural Event Interviews</a>
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<h2 class="subTitle">More popular courses</h2>
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<h3>Recruitment & Selection<span> »</span></h3>
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<ul>
<li><a href="/2012/11/1-day-recruitment-selection.html" target="_blank">1-Day Talent Selection
with Behavioural Event Interviews</a></li>
<li><a href="/2013/05/behavioural-interview-skills.html" target="_blank">Right Hires with Behavioural Event Interviews</a>
</li>
<li><a href="/2012/11/3-day-recruitment-selection.html" target="_blank">3-Day Talent Selection
with Behavioural Event Interviews</a></li>
<li><a href="/2012/11/job-design-workshop.html" target="_blank">1-Day Practical Workshop on Job Design</a>
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<h3>Human Capital Management<span> »</span></h3>
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<li><a href="/2012/11/job-competency-training.html" target="_blank">How To Fit Competency-Based Model Into Your Organization</a>
</li>
<li><a href="/2012/11/people-management-skills.html" target="_blank">People Management Skills</a>
</li>
<li><a href="/2018/07/performance-management-monitoring.html" target="_blank">Performance Management & Monitoring</a>
</li>
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<h3>Business Ethics & Etiquette<span> »</span></h3>
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<li><a target="_blank" href="/2012/11/email-etiquette.html">Email Etiquette</a></li>
<li><a target="_blank" href="/2012/11/ethics-at-workplace.html">Ethics at Workplace</a></li>
</ul>
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<h3>Customer Service<span> »</span></h3>
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<li><a target="_blank" href="/2012/11/call-center-telephone-skills.html">Servicing at Call Centers</a></li>
</ul>
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<h3>Industrial Relations<span> »</span></h3>
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<div class="divProgramListing">
<ul>
<li><a target="_blank" href="/2018/07/domestic-inquiry-for-panelists.html">Domestic Inquiry for Panelists</a>
</li>
<li><a target="_blank" href="/2013/12/investigate-employee-misconduct.html">When, What , Who & How to Investigate Misconduct</a>
</li>
<li><a target="_blank" href="/2013/12/conduct-domestic-inquiry.html">Why & How to Conduct Domestic Inquiry</a></li>
</ul>
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<h3>Selling & Marketing<span> »</span></h3>
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<li><a target="_blank" href="/2012/11/sales-training-malaysia.html">Relationship Selling</a></li>
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<div class="profile-company-info-middle-outer">
<div class="profile-company-info-middle-inner">
<h2>Who we are ›</h2>
<div>
<p>
ALTHEA® is a boutique consulting firm with aim to provide solutions, preventive and productive measures in Human Capital
and Human Performance Management; Knowledge, Training & Learning Development; Architecture & Alignment of Business, IT,
Information Communications, Operations and Organisations.
</p>
</div>
<h2>What we do ›</h2>
<div>
<ul>
<li>Specialist in Behavioural Event Interviews (Professional Interviewer, Recruiter
& Trainer)</li>
<li>Human Resource Advisory & Consulting Services especially to SMIs/SMEs</li>
<li>Operational Improvement, including HRMS</li>
<li>ISO ISMS 27001:2005</li>
<li>Audit - Human Resource and Operational Systems</li>
<li>Competency-based Model for recruitment, hiring, talent management, performance management, career
& succession planning - competency leadership, behavioural competency dictionary
</li>
<li>Job Design</li>
<li>Human Performance Consulting Services</li>
<li>Knowledge, Training & Learning Development</li>
<li>Architecture & Alignment of business, IT, information communication, operations & organisations</li>
<li>People & Corporate Management</li>
<li>Career counselor</li>
</ul>
</div>
<h2>Our status achievements ›</h2>
<div>
<div class="profile-status-achievement-inner" style="float: left; width: 47%; margin-top: 20px;">
<a rel="nofollow noopener noreferrer" href="https://www.hrdf.com.my/"
title="HRDF Registered Training Provider" target="_blank">
<img height="50" style="display: block; margin-left: auto; margin-right: 10px; float: left;" src="https://malaysiatraining-f32b1.firebaseapp.com/images/icons/hrdf-73x100.png"
alt="PSMB Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">HRDF Registered Training Provider</i>
</div>
<div class="profile-status-achievement-inner" style="width: 53%; display: inline-block; /*margin-bottom: 15px; */ margin-top: 20px;">
<a rel="nofollow noopener noreferrer" href="http://www.treasury.gov.my/"
title="Registered with Ministry of Finance" target="_blank">
<img height="50" style="display: block; margin-left: 10px; margin-right: 10px; margin-bottom: 30px; float: left;" src="https://1.bp.blogspot.com/-DfLPZHmvcTA/UpW5U9GW_eI/AAAAAAAAFy4/fbflgsw3qr4/w52-h40-no/ministry-gray.png"
alt="Ministry of Finance Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">Registered with Ministry of Finance</i>
</div>
<!--<div class="profile-status-achievement-inner" style="float: left; width: 47%; margin-top: 20px;">
<a rel="nofollow noopener noreferrer" href="http://directivecommunication.com/"
title="Directive Communication International Training Partner" target="_blank">
<img height="40" style="display: block; margin-left: auto; margin-right: 10px; margin-bottom: 20px; float: left;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjd6arbxna6dOfgTZdot33AqB-YHOF1pMHs2a8ufBuK9zPZrFj5O-c8XhTUZBtjy3NbIWhtSKeFUZZEqEcGUoPraATylqmF2YMWlVIxvowgRIQHd761wiyrcO7nkPmClZKw4-QEV3bCQ72R/w57-h40-no/dci-logo-grey-57x40.png"
alt="DCI Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px;
display: block;">Directive Communication International Training Partner</i>
</div>
<div class="profile-status-achievement-inner" style="width: 53%; display: inline-block; margin-bottom: 15px; margin-top: 20px;">
<a rel="nofollow noopener noreferrer" href="http://www.aiobp.org/"
title="Chartered Member of American Institute of Business Psychology" target="_blank">
<img height="50" style="display: block; margin-left: 10px; margin-right: 10px; margin-bottom: 30px; float: left;" src="https://1.bp.blogspot.com/-8ITWWsnCbpQ/VMY2n7--WZI/AAAAAAAAHlg/V24WtsGCttU/w48-h50-no/aiobp-logo-grey-48x50.png"
alt="AIOBP Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px;
display: block;">Chartered Member of American Institute of Business Psychology</i>
</div>-->
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<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.2; margin-top: 10px; display: block;">View PSMB Certificate</i>
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<br />
<b style="clear: both; display: block; margin-top: 20px;">Other achievements:</b>
<ul style="clear: both; padding-right: 0px; /*width: 100%; */">
<!-- <li>HRDF Registered Trainer (exempted) since Jan 2009</li> -->
<li>Designed Interview Selection Process Flowchart</li>
<li>Designed Interviewer's Assessment Template</li>
<li>Designed template to identify behavioural competencies for a job</li>
<li>Created training on Behavioural Event Interviews that simplified & structured
learning that can easily be applied</li>
<li>ALTHEA® is registered Trademark in Malaysia, China and India in both Consulting (Class 35) and Training (Class 41) categories (Class 41 still under appeal in India)</li>
</ul>
</div>
<!--<h2>Our registered clients ›</h2>
<div>
<div style="float: left; width: 40%; text-align: center; margin: 15px 0;">
<a href="https://www.tm.com.my/"
title="Telekom Malaysia" target="_blank">
<img width="86" height="40" style="display: block; margin-left: auto; margin-right: auto;" src="https://1.bp.blogspot.com/-pubzDz2Jb9E/UpW5U-hsWCI/AAAAAAAAFy0/1b_Z3prDxck/w86-h40-no/tm-gray.png"
alt="Telekom Malaysia" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.2; margin-top: 10px;
display: block;">Telekom Malaysia</i>
</div>
<div style="width: 40%; text-align: center; display: inline-block; margin: 15px 0;">
<a href="http://www.treasury.gov.my/"
title="Kementerian Kewangan Malaysia" target="_blank">
<img width="52" height="40" style="display: block; margin-left: auto; margin-right: auto;" src="https://1.bp.blogspot.com/-DfLPZHmvcTA/UpW5U9GW_eI/AAAAAAAAFy4/fbflgsw3qr4/w52-h40-no/ministry-gray.png"
alt="Kementerian Kewangan Malaysia" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.2; margin-top: 10px;
display: block;">Kementerian Kewangan Malaysia</i>
</div>
</div>-->
<h2>Our major clients ›</h2>
<div>
<br />
<b>Malaysian Government Agencies & Government Linked Companies:</b>
<ul>
<li>FELDA Group of Companies</li>
<li>Dewan Bandaraya Kuala Lumpur</li>
<li>iPerintis Sdn Bhd</li>
<li>UKM Holding Group of Companies</li>
<li>DRB-Hicon Berhad</li>
<li>Suruhanjaya Syarikat Malaysia</li>
</ul>
<b>Educational Institutions:</b>
<ul>
<li>Fairview International School</li>
<li>The Junior Academy Sdn Bhd</li>
<li>UCSI Education Sdn Bhd</li>
<li>Penang Medical College</li>
<li>Universiti Kebangsaan Malaysia</li>
<li>International Medical University</li>
<li>Universiti Kuala Lumpur</li>
</ul>
<b>Oil & Gas:</b>
<ul>
<li>Misi Setia Oil & Gas Sdn Bhd</li>
<li>Nippon Oil Exploration Malaysia</li>
<li>Sapuracrest Group of Companies</li>
<li>Carigali-PTTEPI</li>
<li>Gyrodata International Services Sdn Bhd</li>
</ul>
<b>Manufacturers:</b>
<ul>
<li>Novartis Corporation (M) Sdn Bhd</li>
<li>Corinthian Industries (Asia) Sdn Bhd</li>
<li>Malaya Acid Works Sdn Bhd</li>
<li>Fujiaire (M) Sdn Bhd</li>
<li>Plexus Manufacturing Sdn Bhd</li>
<li>Technicast Manufacturing Sdn Bhd</li>
<li>CCM Chemicals Sdn Bhd</li>
<li>Alumac Industries Sdn Bhd</li>
<li>Korean Dongyang Precision Sdn Bhd</li>
<li>Pecca Leather Sdn Bhd</li>
<li>First Solar Malaysia Sdn Bhd</li>
</ul>
<b>Banks, Financial Institutions & Stock Exchange:</b>
<ul>
<li>Bursa Malaysia Berhad</li>
<li>Union National Bank, UAE</li>
<li>Bank of Chengdu, China</li>
<li>Hong Leong Bank Bhd</li>
<li>Hong Leong Investment Bank Bhd</li>
<li>Citibank Bhd</li>
<li>Alliance Bank Bhd</li>
<li>Affinbank Bhd</li>
<li>Eon Bank Bhd</li>
<li>Bangkok Bank Bhd</li>
<li>RHB Group of Companies</li>
</ul>
<b>Recruiting Agencies:</b>
<ul>
<li>Deloitte Recruiting</li>
<li>hCap Solutions</li>
<li>ASK Resources</li>
<li>Positive Links Asia</li>
<li>Transearch Wendy Lau </li>
<li>Time Consult</li>
</ul>
<b>Developer / Construction:</b>
<ul>
<li>See Hoy Chan Group of Companies</li>
<li>Gamuda Group of Companies</li>
<li>MKH Berhad</li>
</ul>
<b>Others:</b>
<ul>
<li>Holiday Tours & Travel Sdn Bhd</li>
</ul>
</div>
<h2>Contact us now ›</h2>
<div>
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<li>Course content customization</li>
<li>In-house training request</li>
<li>Available public program</li>
</ul>
</td>
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<li>Consultation services</li>
<li>Other inquiries</li>
</ul>
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alt="Contact Customer Service" /><b>Call : +603-9779-5415</b>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-52878512033836720192020-03-01T18:03:00.001+08:002022-05-30T17:16:15.769+08:00Culture Dynamics DCI Company Profile
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<h1 class="companyName" style="font-size: 1.8em;">Culture Dynamics DCI (M) Sdn Bhd</h1>
<span class="smallLabel">1083677-A • Est. Since 4<sup>th</sup> Jan 2014</span>
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<h3 style="text-shadow: 1px 1px 0px #fff;">Inspiring Lives, Transforming Cultures</h3>
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D-3A-07, Phileo Damansara 1, Jalan 16/11, 46350 Petaling Jaya, Selangor, Malaysia<br />
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<span class="profile-phone"><b>T:</b> +6012-8040-280 </span><b>E:</b>
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<li><a target="_blank" href="/2020/01/retail-sales-training-course.html">Closing High Retail Sales</a>
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<li><a target="_blank" href="/2012/11/time-management-training.html">Manage Time & Achieve
Results</a></li>
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<li><a target="_blank" href="/2012/11/ttt-on-communication.html">Colored Brain Communication
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<li><a target="_blank" href="/2014/11/train-the-trainer-dc-psychology.html">Directive Communication Psychology Trainer Certification</a>
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<div class="profile-company-info-middle-outer">
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<h2>Who we are ›</h2>
<div>
<p>
Located in Kuala Lumpur, Malaysia, and founded by <b>Lily Lau</b> and <b>Arthur F. Carmazzi</b>, Culture Dynamics DCI (Malaysia)
Sdn
Bhd is a joint-venture partnership between Culture Dynamics and Directive Communication International. As a combined
force,
we strive to be the leader in training, facilitation and consultancy in organizational and human capital development
using
<b>Directive Communication Psychology</b> in the Asia region.
</p>
<p>
We believe that every individual has the capability to excel with given opportunity, and our role is to transpire and make
a difference in people’s lives. We provide solutions not only from the psychological perspective, we also combine the cultural
and diversity aspect for holistic solution.
</p>
<p>
We are committed to offering our clients successful strategies involving systematic training and improvement of people within
the organization so that they, and the company, can achieve their objectives both personal and corporate goals.
</p>
</div>
<h2>What we do ›</h2>
<div>
<h3>Our Key Services:</h3>
<ul>
<li>Culture & Diversity Management</li>
<li>Communication Effectiveness & Delivery Skills</li>
<li>Leadership & Change Leadership</li>
<li>Corporate Culture Change Management</li>
<li>Directive Communication Psychology Trainers Certification</li>
<li>Personal Excellence</li>
<li>We also conduct courses in <b>Bahasa Malaysia</b> and <b>Chinese / Mandarin</b></li>
</ul>
</div>
<h2>Our status achievements ›</h2>
<div>
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<a rel="nofollow noopener noreferrer" href="https://www.hrdf.com.my/"
title="HRDF Registered Training Provider" target="_blank">
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alt="PSMB Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">HRDF Registered Training Provider</i>
</div>
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<a rel="nofollow noopener noreferrer" href="https://directivecommunication.com/"
title="Directive Communication Certified Training Provider with Master Trainer Status" target="_blank">
<img height="50" style="display: block; margin-left: 10px; margin-right: 10px; margin-bottom: 30px; float: left;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjR7DTyBo5HOv3CnFhBExxx-puUZ8Q7DEkwPW0VvZt5r6YnNz1YrbQgUlCogC4t0cnBLnUOffB9P6atfOi-rXJSDmWHPRutvZ-138iBSd4MUgEx9OwbM9Keeuo-Tc79UuzRrTiIQLcKsTMZ/s50-no/dci-stamp-50x50.png"
alt="DCI Stamp" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">Directive Communication Certified Training Provider with Master Trainer Status</i>
</div>
<div class="profile-status-achievement-inner" style="float: left; width: 47%; margin-top: 20px;">
<a rel="nofollow noopener noreferrer" href="https://directivecommunication.com/"
title="Directive Communication International Training Partner" target="_blank">
<img height="40" style="display: block; margin-left: auto; margin-right: 10px; margin-bottom: 20px; float: left;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjd6arbxna6dOfgTZdot33AqB-YHOF1pMHs2a8ufBuK9zPZrFj5O-c8XhTUZBtjy3NbIWhtSKeFUZZEqEcGUoPraATylqmF2YMWlVIxvowgRIQHd761wiyrcO7nkPmClZKw4-QEV3bCQ72R/w57-h40-no/dci-logo-grey-57x40.png"
alt="DCI Logo" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">Directive Communication International Training Partner</i>
</div>
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<a rel="nofollow noopener noreferrer" href="https://www.aiobp.org/"
title="Chartered Member of American Institute of Business Psychology" target="_blank">
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</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.5; margin-top: 5px; display: block;">Chartered Member of American Institute of Business Psychology</i>
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<b style="clear: both; display: block; margin-top: 20px;">Other achievements:</b>
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<li>Lily Lau was awarded as Best Performing International Partner for 2016 & 2017 by Directive Communication International</li>
<li>She was also awarded as the Best Master Trainer for 2017 by Arthur Carmazzi</li>
<li>She appeared in BFM as guest speaker on culture and generation topics in 2014 & 2015</li>
<li>Contributed articles on generations, communication and culture transformation in leaderonomics.com</li>
</ul>
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<h2>Our Awards</h2>
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<li>Winner for Best Change Leadership & Management Training Specialist 2019 by APAC Insider.</li>
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<!--<h2>Our registered clients ›</h2>
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<li>OCBC Bank</li>
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<li>Scope International (Standard Chartered Bank)</li>
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<li>OSRAM</li>
<li>Infineon</li>
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<li>Honeywell</li>
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<h4 style="clear: both; margin-top: 20px;">Hospitality & Tourism</h4>
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<li>Genting World Resort</li>
<li>Sarawak Tourism Board</li>
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<li>Emirates Hotel</li>
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<h4 style="clear: both; margin-top: 20px;">Property Development & Plantations</h4>
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<li>PKNS</li>
<li>IOI Group</li>
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<li>Sime Darby Properties</li>
</ul>
<h4 style="clear: both; margin-top: 20px;">Digital, Technology & Information</h4>
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<li>Nielsen</li>
<li>Cognizant</li>
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<li>The Society for Worldwide Interbank Financial Telecommunications (SWIFT)</li>
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<b>E-mail : <a rel="nofollow noopener noreferrer" href="mailto:info@culture-dynamics.com" onmouseover="this.style.textDecoration = 'underline'"
onmouseout="this.style.textDecoration = 'none'" target="_blank" title="Click here to e-mail customer service">info@culture-dynamics.com</a> • <a rel="nofollow noopener noreferrer" href="mailto:lily@culture-dynamics.com" onmouseover="this.style.textDecoration = 'underline'"
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-23117456331696043202020-03-01T17:22:00.000+08:002020-03-08T16:27:15.161+08:00Corporate Intelligence Advisors Company Profile
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<h1 class="companyName" style="font-size: 1.7em;">Corporate Intelligence Advisors Sdn Bhd</h1>
<span class="smallLabel">915244-K • Est. Since 20<sup>th</sup> Sep 2010</span>
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<h3 style="text-shadow: 1px 1px 0px #fff;">Create • Illuminate • Accentuate</h3>
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<b>Head Office</b><br />
6B, Lot 19902, Sublot 45, 1st Floor, Block 11 MTLD, Aeroville Commercial Centre, Off Jalan Stutong Baru, Kuching, 93350 Sarawak, Malaysia<br />
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<span class="profile-phone"><b>T:</b> +6 (082) 287 737</span><b>E:</b>
<a rel="nofollow noopener noreferrer" href="mailto:kevin@cia-global.com" target="_blank" title="Click here to e-mail customer service">kevin@cia-global.com</a>
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3330, Shangrila Garden Bakam, 98000 Miri, Sarawak, Malaysia
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<a target="_blank" href="/2015/04/ohsas-18001-internal-audit.html">OHSAS 18001:2007 Internal Audit</a>
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Corporate Intelligence Advisors Sdn Bhd is one of the leading providers of professional training, strategic business conferences,
and customized in-house training. We have a group of experience, creative, dedicated and quality professionals with a strong
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We are working closely with the world renowned trainers from all around the world. Our trainers are highly experienced in
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<li>Perodua Manufacturing Sdn Bhd</li>
<li>Sime Kansai Paints Sdn Bhd </li>
<li>Honda Malaysia Sdn Bhd</li>
<li>Universiti Kebangsaaan Malaysia</li>
<li>Universiti Teknologi Malaysia</li>
<li>Universiti Malaysia Pahang</li>
<li>Universiti Malaysia Sarawak</li>
<li>JX Nippon Oil & Gas Exploration (M) Ltd</li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-10651213402990089662020-03-01T01:01:00.000+08:002020-03-08T17:41:08.847+08:00Problem Solving & Decision Making Training
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<strong>Course Title:</strong>
<br />
Box Breaking Problem Solving & Decision Making Skills<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>Managers, executives, consultants, engineers, technical people, supervisors and
anyone, who requires creative thinking skills to enhance productivity.</span>
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<h5 title="Click to view/hide details">Nov 2019 ›</h5>
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<b>Venue:</b>
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<b>Schedule:</b>
<br />
<span>Tue 12 Nov 2019 - Wed 13 Nov 2019
<br />
9:00AM - 5:00PM</span>
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<b>Fee Per Person:</b>
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<span>RM2,600.00</span>
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
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<li>Demonstrations</li>
<li>Certificate of Participation</li>
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<h2>Course Introduction ›</h2>
<div>
<ul>
<li>Do you experience having to tackle the same problems that were recurring years after
years?</li>
<li>Are you faced with a dead-end problem where you felt there was no solution that
you may as well give up and forget about it?</li>
<li>Do you find that you are spending more than necessarily time to solve the problem?
</li>
</ul>
<p>
<strong>Problem solving</strong> is a mental process and is part of a larger problem process that
includes
problem finding and problem shaping. Often people are not able to solve the problem as they
have not truly understood and define the real issue or not knowing the appropriate method to
approach the issue.
</p>
<p>
Our problem solving techniques is based on the conceptual model known as the <strong>interacting
4P’s model: People, Process, Product and Place</strong> (work environment), that provides
a good
overall framework to understand the key factors that affect organizational creativity. We
emphasize using only the objects available within the problem and its immediate environment
together with “Box Breaking” mental tools to generate amazing simple and effective solution
that is truly creative!
</p>
<p>
This program aims to fulfil the ultimate goal of problem solving: finding a simple
and effective
solution that can be implemented quickly and cheaply.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>At the end of the program, a successful participant should be able to:</p>
<ul>
<li>Develop problem solving skill to solve problem effectively and confidently;</li>
<li>Develop creativity skill to solve problem creatively and flexibly;</li>
<li>Discover how problem solving process works and use it to solve everyday business
challenges;</li>
<li>Apply problem solving process to systematically analyze situations and formulate
action plans;</li>
<li>Apply creative techniques to generate alternative solutions; and</li>
<li>Understand decision making process and make positive business decisions.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Foundation of Mental Creativity</h3>
<ul>
<li>Our Mental Box: Right & Left Brain</li>
<li>Vertical vs. Lateral Thinking</li>
<li>Barriers to Creativity</li>
<li>The 4P’s of Creativity</li>
</ul>
<h3>2. 5 Steps of Problem Solving Process</h3>
<ul>
<li>Identify & Define Problem</li>
<li>Identify Root Cause</li>
<li>Generate Alternative Solutions</li>
<li>Evaluation & Selection Process in Making Decision
<ul style="list-style-type: square">
<li>Decision Making process & criteria</li>
<li>Screening Matrix</li>
<li>Wrong vs. Bad Decision</li>
</ul>
</li>
<li>Implement & Follow Up</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>3. Solving Day-to-Day Workplace Problems</h3>
<ul>
<li>Technique to asking questions to uncover issues</li>
<li>Technique to clarifying goals to enhance performance</li>
<li>Technique to evaluating options to improve decision making</li>
</ul>
<h3>4. Ideas Generation Methods & Tool</h3>
<ul>
<li>Brainstorming</li>
<li>Mind Mapping</li>
<li>SCAMPER Technique</li>
<li>Use of picture cards</li>
</ul>
<h3>5. Creativity & Innovation</h3>
<ul>
<li>Creativity vs. Innovation</li>
<li>World’s Innovative Companies & Products</li>
<li>Building Creativity Capability</li>
</ul>
</div>
<h2>Methodology ›</h2>
<div>
<ol>
<li>Our methodology is based on interactive learning, experiential activities and
facilitative training style.</li>
<li>We use variety of proprietary training tools, group discussion, team reflective
circle, lecture with games and activities to make learning FUN and IMPACTFUL!
</li>
</ol>
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<h2>Related Courses ›</h2>
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<li class="smi"><a href="/2017/03/analytical-skills-for-financial.html">Critical Thinking & Analytical Skills for Financial Institutions</a></li>
<li class="psa"><a href="/2017/03/think-outside-box-training.html">Thinking Outside the Box & Problem Solving</a></li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-64746051127098169242020-02-01T19:33:00.000+08:002022-04-19T16:42:59.968+08:00Performance Management Training: 2 Days
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By Althea Goh
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• Certified Practitioner of Cellular Memory Regressor • PSMB TTT Exempted Trainer
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<strong>Course Title:</strong>
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Performance Management & Monitoring<br />
<strong>Training Category:</strong>
<br />
<a href="/2013/12/human-resource-management-courses.html">Human Resource Management</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>Top Management, Heads of
Departments / Divisions, Team Leaders,
Senior Executives from OD or
Performance Depts
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<h5 title="Click to view/hide details">Dec 2018 ›</h5>
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<b>Venue:</b>
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<a rel="nofollow noopener noreferrer" class="external-link" href="https://goo.gl/maps/eC5nU55EiCt" target="_blank" title="Click to view map"><span>Cititel Mid Valley, Kuala Lumpur, Malaysia</span></a>
<br />
<b>Schedule:</b>
<br />
<span>Tue 11 Dec 2018 - Wed 12 Dec 2018<br />
9:00AM - 5:00PM
</span>
<br />
<b>Fee Per Person:</b>
<br />
<span>RM1,995.00</span>
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<li>Register and pay not later than <b>03 Dec 2018</b> for <b>10% discount per person</b>.
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<b>RM1750.00</b> for group registration of 2 paxs or more.
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
<li>Group Discussion</li>
<li>Presentation Handouts</li>
<li>Reading Materials</li>
<li>Participant Presentation</li>
<li>Role Play</li>
<li>Lecture</li>
<li>Demonstrations</li>
<li>Certificate of Participation</li>
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<h2>Course Introduction ›</h2>
<div>
<br />
<h4>WHY DO WE NEED TO MANAGE & MONITOR SUBORDINATES?</h4>
<p>
<i>“Why don’t employees perform in what they are supposed to do?”</i> Don’t feel bad if you don’t have a good
answer. Simply, how do you get your subordinates to do what you want? Is it merely Motivation?
Communication? Setting Targets? Monitoring? Or nipping their <i>“bad”</i> performance behaviours before their
actions escalate to Misconducts or till no performances?
</p>
<p>
With current economic and ever involving especially modulising company operations, such as <strong>Industry 4.0</strong>,
to improve the way we run businesses effectively and efficiently to be more competitively profitable. This
training addresses the <strong>negative view of Performance-based Management</strong>, and to provide useful practical
steps, charts & methods to improve work performances in your organization.
</p>
<p>
The <strong>Performance Monitoring Program (PMP)</strong> is a tool designed to help you set up and manage the process
of monitoring, analyzing, evaluating and reporting progress toward achieving your objectives. Performance
Monitoring Program enabling operating units to collect comparable data over time.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<ul>
<li>To effect the catalytic changes for that performances that met expectations, if not exceed expectations</li>
<li>To spot and kill “bad attitude” virus / hindrances to performances</li>
<li>To improve work performance using effective preventive management methods.</li>
<li>To fine-tune your people management skills on work performances</li>
</ul>
</div>
<!--<h2>Certification ›</h2>
<div>
<ul>
<li>Certificate of Competency: training accredited, endorsed and issued from <b>United Kingdom Association of Professionals</b>,
a body registered in United Kingdom.</li>
<li>Certificate of Training issued on completion and at end of Workshop. Certificate of Competency issued on obtaining <b>75%
and above</b> of correct answers for the Post Test.</li>
</ul>
</div>-->
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>CHALLENGES & TRENDS</h3>
<p>
<strong>Discussions:</strong> Your Challenges & Concerns
in Managing & Monitoring your
Subordinates
</p>
<h3>THE UMBRELLA OF PERFORMANCEBASED MANAGEMENT</h3>
<ul>
<li>Performance-based - Organisation & Job</li>
<li>Job - KRAs, KPAs & KPIs [Expectations]</li>
<li><b>Experiential:</b> Performance Results / Outputs</li>
<li>Performance Management Cycle</li>
<li>Elements in Individual Performances</li>
<li>Manage - Monitor - Appraise</li>
</ul>
<h3>MANAGING & MONITORING EXPECTATIONS</h3>
<ul>
<li>What are Expectations</li>
<li><strong>Experiential:</strong> Expectations Hidden Behind Words</li>
<li><strong>Experiential:</strong> Your Work Expectations Profile</li>
<li>Align Expectations for Results</li>
<li>„Y Manage Expectations:
<ul>
<li>Manage Expectations or Expect to be Managed by Customers</li>
<li>A.S.A.P.</li>
<li>4 Principles for High Stakes Projects</li>
<li>S-M-I Technique</li>
<li>7 Techniques to Manage Expectations</li>
</ul>
</li>
<li>Expectations' Effects</li>
<li>Setting Standards & Expectations</li>
<li><strong>Experiential:</strong> Establishing your Criteria for Performance Managing & Monitoring success</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>PERFORMANCE MONITORING</h3>
<ul>
<li><strong>Experiential:</strong> Off-the-Chart Results Assessment</li>
<li>Monitoring Performances</li>
<li>Performance Monitoring Program</li>
<li>Contents of Performance Monitoring Program</li>
<li><strong>Experiential:</strong> Performance Monitoring Program</li>
<li><strong>Experiential:</strong> Factors affecting Performances in your department / division / section / team</li>
<li><strong>Experiential:</strong> List out current projects & their current status</li>
<li><strong>Experiential:</strong> Categorise these Hindrances based on Cause & Effect methodology</li>
<li><strong>Experiential:</strong> Strategies to eliminate or minimize Hindrances to Work Performances</li>
</ul>
<h3>EXERCISES: FEEDBACK TABLES & GRAPHS</h3>
<p>
Working in Groups to identify
various charts (work-in-progress
& hindrances) to monitor
performances regularly
</p>
<h3>SUMMARY / CONCLUSION</h3>
</div>
<!--<h2>Delivery Methods ›</h2>
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<div style="float: left; width: 40%; text-align: center; margin: 15px 0;">
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<a href="http://www.treasury.gov.my/"
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</a>
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display: block;">Kementerian Kewangan Malaysia</i>
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<li>Sarawak Energy Group of Companies 2017-2018</li>
</ul>
</div> -->
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<h2>Related Courses ›</h2>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-7290748505665379532020-02-01T14:25:00.000+08:002022-04-19T16:42:59.323+08:00Relationship Selling Skills Training: 2 Days
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<span>Relationship Selling Skills<br />
By Althea Goh</span>
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<span style="font-family: Oswald;">Selling Skills:</span>
<h1 itemprop="name" style="font-size: 1.9em;">Relationship Selling</h1>
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<strong>Course Title:</strong>
<br />
Relationship Selling<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>Employees who do servicing of external and internal clients.</span><br />
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<h5 title="Click to view/hide details">Nov 2014 ›</h5>
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<b>Schedule:</b>
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<span>Tue 18 Nov 2014 - Wed 19 Nov 2014<br />
9:00AM - 6:00PM
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<b>Fee Per Person:</b>
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<h2>Course Introduction ›</h2>
<div>
<p>
The objective of <strong>relationship selling</strong> is to focus on achieving customer satisfaction
by cultivating a long-term business relationship. Such a sales method relies upon
a consultative approach, whereby a salesperson consults with a customer in order
to uncover the customer's needs. Relationship selling requires negotiation for the
sake of reaching mutually beneficial outcomes. By building a relationship with a
customer, a salesperson aims to provide unparalleled service in the interest of
overshadowing offers set forth by competitors.
</p>
<p>
A victor in price war may not always receive the lion's share of a customer's business.
The reason is that strong business relationships are sometimes able to trump low
prices. Relationship selling is a slow and steady approach to sales that places
priority on building customer loyalty, while providing mutually acceptable prices.
Such a sales approach is often employed to uncover hidden needs, the existence of
which customers themselves are completely unaware.
</p>
<p>
The problem with one-off selling in a situation where you want the customer to come
back again is that if they are at all unhappy then will go elsewhere next time.
Worse still, they may warn their friends not to buy from you either. The preferred
alternative for many sales situations is to build the right relationship.
</p>
<p>
Relationship selling is also known by other names, including <strong>'Consultative Selling'</strong>.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>
Participants will be able to identify the steps in the relationship-selling process,
understand the importance of entering a partnership with their customers/clients,
and know how to apply the information presented in the program to their own situations.
</p>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>Partner, Not Pest: Getting into the Sales Mindset</h3>
<p>
Participants should come to view themselves as partners in a business relationship
and be able to provide clients/customers with information, products, and services
to best meet their needs.
</p>
<h3>To Get Where You're Going, You Need to Know Where You Are: What Differentiates -
Your Product and Services</h3>
<p>
Now you're in a sales mindset, you need to understand the product or service's
features, benefits, and weaknesses (actual or perceived). Participants will spend
time articulating what their particular product or service is, what its benefits
are, and which market segments are desirable targets.
</p>
<h3>What Is It That You Need: Understanding Relationship and Needs-Based Selling
</h3>
<p>
Needs-based selling: what it is, what it's not, and why it is essential for steady,
sustainable business growth. Emphasis and activities focus on questioning and listening
skills, recognizing the language of needs such as "I'd like" or "I hope" and verifying
customer objectives. Participants should have a solid understanding of the difference
between meeting a customer's needs and simply offering or forcing a menu of products
and services.
</p>
<h3>Exactly How Does This Work?: A Look at the Sales Process</h3>
<p>
The phases of the sales process: opening, probing, supporting, and committing.
</p>
<h3>First Steps: Where and How to Start</h3>
<p>
Networking - techniques for building relationships with current clients and customers.
Participants should be able to map their business network, see where improvement
is needed, and generate a list of organizations and people to get to know better.
</p>
<h3>Look and Sound the Part: Networking and Professional Basics</h3>
<p>
How do you introduce yourself? How do you introduce others? Participants will
learn the answers to these questions in role plays and how to make a solid first
impression that says poised and polished.
</p>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>Beyond Introductions</h3>
<p>
Participants will have the opportunity to engage in the probing and exploring
phases of the sales process. Participants will practice questioning skills and
ability to think quickly and logically to fulfill customer and client needs.
</p>
<h3>Overcoming Objections</h3>
<p>
Participants will look at techniques for responding to objections and develop
situation-specific responses in order to prepare for real-life objections they will
encounter on the job.
</p>
<h3>Wrap It Up: Getting to the Close</h3>
<p>
A structure for effectively moving through the commitment stage of the sales process:
how to ask for commitment, how to respond to "no" and leave the door open, and how
to help customers avoid buyer's remorse.
</p>
<h3>Remember Me: Serving Customers after the Sale</h3>
<p>
Great! You got the client/customer. What do you have to do to keep this person
happy and still working with you and your organization? How do you know when a
customer is happy? Unhappy? What do you do to get past problems caused by you
or the client? In this discussion, participants will discover how to service relationships
for business longevity.
</p>
<h3>Keep Them Coming Back: Enhancing Customer Relationships</h3>
<p>
How do you up-sell when you have had a customer for months or years? What techniques
are available to move them to the next level of products and services? How do you
introduce other members of your team when and if you are unable to personally serve
the customer in the future? This final lesson introduces participants to a follow-up
framework that shows them how to use techniques learned throughout the program to
enhance the customer/client experience.
</p>
</div>
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Unknownnoreply@blogger.comKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia3.139003 101.686854999999922.885326 101.36413149999993 3.3926800000000004 102.00957849999992tag:blogger.com,1999:blog-6255306243785236565.post-47653729947223259712020-02-01T01:34:00.000+08:002022-04-19T16:42:59.661+08:00People Management Skills Training: 1 Day
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<span>People Management Skills<br />
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<span style="font-family: Oswald;">Human Capital Management:</span>
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<strong>Course Title:</strong>
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People Management Skills<br />
<strong>Training Category:</strong>
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<a href="/2013/12/human-resource-management-courses.html">Human Resource Management</a>
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<strong>Duration:</strong>
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1 Day<br />
<strong>Target Audience:</strong><br />
<span>Whoever manages or leads subordinates.</span><br />
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<h5 title="Click to view/hide details">Nov 2014 ›</h5>
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<b>Venue:</b>
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title="Visit official website for booking & location information">
<span>Gardens Hotel, Mid Valley Kuala Lumpur
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<b>Schedule:</b>
<br />
<span>Tue 18 Nov 2014 - Wed 19 Nov 2014<br />
9:00AM - 6:00PM
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<b>Fee Per Person:</b>
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<span>RM2,195.00</span>
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<h2>Course Introduction ›</h2>
<div>
<p><i>"Why don't employees do what they are supposed to do?"</i> </p>
<p><i>"High staff turnover in team / department."</i></p>
<p><i>"I am not respected in my team / department." </i></p>
<p><i>"Resigned due to inability to get along with immediate supervisors"</i></p>
<p>
These are common situations in most organisations. In most cases, these situations
occurred because of poor people management. Employers are hiring the best people
and putting them on the job with minimum management effort, or so they thought that's
the right strategy, found their performances / workplace situations unsatisfactory.
</p>
<p>
Managing an employee's performance must be an on-going process. Subordinates need
to be coached, motivated, rewarded, disciplined, counseled, listened to, their efforts
/ good performance monitored and recognized. There is a direct cause-effect relationship
between a Manager's / Superior's actions and a subordinate's performance. Managers
have to break through those blocks, energise and synergize the team, prevent staff
burnout, and communicate with power and ease.
</p>
<p>
This training is also essential to employees who have been promoted to the roles
of managers or supervisors without first acquiring the necessary skills required
by these roles.
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<p>
This training focuses on <strong>OBSERVE</strong>, <strong>DIRECT</strong> and for <strong>ACHIEVING WORTHWHILE RESULTS</strong>.
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<h2>Course Objectives ›</h2>
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<ul>
<li>How to be more effective in managing subordinates and leading team </li>
<li>How to manage work expectations for more productivity and better performances
from subordinates</li>
<li>How to manage discipline, dispense disciplinary measures promptly on misconducts
</li>
<li>How to effect skills set of listening, communication, coaching, influencing
& motivating for team performances</li>
<li>How to create and/or nurture own workplace culture for performing team</li>
</ul>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>1. CHALLENGES IN MANAGE / LEAD</h3>
<p>
Participants share their challenges and through experiential learning to differentiate
between leading and managing.
</p>
<h3>2. MANAGING EXPECTATIONS</h3>
<p>
Experiential exercises to illustrate how to identify, listen, communicate, coach,
motivate and manage work expectations; the attitude transformation towards work
and using SMI (Set, Monitor & Influence Expectations) Technique for productivity
and performance of subordinates; including self assessment on Work Expectation Profile.
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<h3>3. LABOUR LAWS, REGULATIONS & ETHICS</h3>
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Learn the legal parameters and working with HR Department on compliance with employment
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discipline, condonation, procrastination, misconducts & handling unethical incidents.
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<h3>4. WORKPLACE CULTURE</h3>
<p>
Create and/or nurture a workplace culture that promotes teamwork, respect, productivity
and good customer service practices. Participants are set on sharing incidents,
discussions & experiential learning.
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<h3>5. CONCLUSION / SUMMARY</h3>
<br />
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<h2>Related Courses ›</h2>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-47323287318707767452020-01-01T15:14:00.000+08:002020-03-15T13:49:31.634+08:00Retail Sales Training Course: 2 Days
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<h1 itemprop="name" style="font-size: 1.9em;">Closing High Retail Sales
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<strong>Course Title:</strong>
<br />
Closing High Retail Sales<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>This workshop is designed for Retail Sales Professionals, Retail Supervisors, Retail Area Managers, Retail Managers, Training or Learning and Development department.</span>
<br />
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Public Training Events
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<h5 title="Click to view/hide details">Nov 2019 ›</h5>
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<b>Venue:</b>
<br />
<a rel="nofollow noopener noreferrer" class="external-link" href="https://goo.gl/maps/o7dAsKCzr1L2" target="_blank" title="Click to view map"><span>Qliq Hotel, Empire Damansara, Petaling Jaya, Malaysia</span></a>
<br />
<b>Schedule:</b>
<br />
<span>Tue 12 Nov 2019 - Wed 13 Nov 2019
<br />
9:00AM - 5:00PM</span>
<br />
<b>Fee Per Person:</b>
<br />
<span>RM2,600.00</span>
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<li><strong>15% discount</strong> for group registration of 3 paxs or more from the same organization.
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<li>You get 1 set of Colored Brain Communication Inventory and Colored Brain Card and free consultation with Master Trainer on your profile worth RM660.</li>
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<h2>Course Introduction ›</h2>
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<ul style="font-weight: bold;">
<li>Can you close sales without being pushy? </li>
<li>Do you pray and hope your customers will buy after long hours of sales talk? </li>
<li>Do you use discount and free gifts as technique to close deals? </li>
</ul>
<p>You have a very great product to sell. You have great marketing strategies that drive customers to your store, ready to give their money to you. Yet, you are facing difficulty to close deal. </p>
<p>Why are you not hitting target? Would you agree the way customers shop 5 years ago and today is different?</p>
<p>The same goes for closing in sales. What works 5 years ago may not work today. And you are wondering why it is so hard to close deals today with customers. The key is about how to close more appropriately for today's demanding customers. </p>
<p>How do you get customer to tell you what they want through specific questions? How do you get them to close by themselves? How do you know it is the right time to ask for the close?</p>
<p>Closing a deal is not just about a simple technique, it is about how you live it. Mindset and beliefs of the salesperson is one of the keys for successful closing, which ultimately lead to closing. </p>
<h4>How you do something is how you do everything.</h4>
<p>This 2-day program strives to deliver up-to-date strategies for closing based on understanding of psychology of customers in a fun learning way. It challenges to break mind-set barriers of sales personnel in order to achieve sales target. </p>
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<h2>Course Objectives ›</h2>
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<p>This workshop strives to:</p>
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<li><b>Uncover</b> the psychology mind-set of why people buy </li>
<li><b>Develop</b> a positive view to closing a deal</li>
<li><b>Use</b> a specific questioning process to qualify customers if they are ready to buy</li>
<li><b>Distinguish</b> how the old way of selling will repel customers from buying and growing with your brand</li>
<li><b>Apply</b> practical usage on how to close high deals without being pushy, manipulative and salesy</li>
</ul>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>1. Introduction & Setting Mindset</h3>
<ul>
<li>Activity: Buying it now</li>
<li>How staff react to buy now determines how they close for their customers</li>
</ul>
<h3>2. Psychology of Buying</h3>
<ul>
<li>What are people actually buying?</li>
<li>Understand the history of shopping and the emotional needs in buying</li>
</ul>
<h3>3. Colored BrainTM Communication</h3>
<ul>
<li>4 different ways of how you interpret message</li>
<li>The 4 Colors - Green, Red, Blue & Purple</li>
<li>How to connect customers according to their Colored BrainTM</li>
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<h3>4. Non-Verbal Communication</h3>
<ul>
<li>Tonality - Voice from throat, chest and diaphragm </li>
<li>Body Language - How to position as you are in control of the sales process</li>
<li>Intention vs Script</li>
</ul>
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<b>DAY 2</b>
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<h3>5. Closing Process</h3>
<ul>
<li>Role Play - Staff sell 1 item from their pocket to their partner</li>
<li>Types of questions to qualify customer
<ul>
<li>Reverse Psychology Question</li>
<li>Open Ended Question</li>
<li>Close Ended Question</li>
<li>Clarifying Question</li>
</ul>
</li>
<li>Customer Needs Level 1, 2 & 3</li>
<li>How to ask to identify customer needs at the emotional level</li>
<li>Agenda Step for Closing - How to start a conversation to show you are in control</li>
<li>Qualifying Step - How to qualify if your customer is ready for purchase</li>
<li>Commitment Step - How to make commitment without feeling pushy and salesy</li>
<li>How to connect within 30 seconds</li>
</ul>
<h3>6. Closing through Objection</h3>
<ul>
<li>How to use Objection to help you close faster</li>
<li>Handling top 20 objections</li>
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<h3>7. Role Play</h3>
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<li>Teams will select High ticket Products or Services to role play accordingly. </li>
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<!--<h2>Methodology ›</h2>
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<li>Directive Communication™ is a training and organizational development psychology developed by Arthur F. Carmazzi that affects how people act and react to each other in teams, and how that affects individual performance. It is a foundational science for influencing team dynamics to cultivate high performance cooperative team culture and leadership. </li>
<li>Participants will do the Colored Brain Communication Inventory to uncover the personal genetic brain processing style. </li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-6621734841653004462019-12-01T14:47:00.000+08:002019-12-30T16:05:25.236+08:00Workplace Gamification Training: 3 Days
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<strong>Course Title:</strong>
<br />
Gamifying Work Processes for High Performance<br />
<strong>Training Category:</strong>
<br />
<a href="/2013/12/human-resource-management-courses.html">Human Resource Management
</a>
<br />
<strong>Duration:</strong>
<br />
3 Days<br />
<strong>Target Audience:</strong><br />
<p>This program is suitable for:</p>
<ul style="padding-right: 5px;">
<li>Any industries where work is mundane and routine with challenges to innovate outside box. </li>
<li>Companies with culture that require a shift or re-charge for change processes. </li>
<li>Companies that want to innovate and quantum leap for next level of success. </li>
<li>Companies that want to transform and create a high performance culture. </li>
</ul>
<p>It is designed for anyone from top to bottom in particularly those who are in-charge of work system and processes, change leadership, innovation champions and others. </p>
<p>The ideal group would be one manager and 3 members of same team in the same organization. The group shall solve relevant problems they are facing through the game creation process and when they leave, they will be able to implement their ideas and solve specific issues.</p>
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<h5 title="Click to view/hide details">Nov 2015 ›</h5>
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<b>Venue:</b>
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title="Visit official website for location information"><span>Eastin Hotel, Petaling Jaya, Malaysia</span></a>
<br />
<b>Schedule:</b>
<br />
<span>Mon 16 Nov 2015 - Tue 17 Nov 2015<br />
9:00AM - 5:00PM</span>
<br />
<b>Fee Per Person:</b>
<br />
<span>RM2,280.00</span>
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<li>Language: English, Bahasa Malaysia</li>
<li>Certificate of Participation</li>
<li>Lecture</li>
<li>PowerPoint Presentation</li>
<li>Presentation Handouts</li>
<li>Internet Access</li>
<li>Workshop</li>
<li>Video Presentation</li>
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<h2>Course Introduction ›</h2>
<div>
<ul>
<li>How do we sustain staff engagement when the work is routine and boring? </li>
<li>Can work be gamified to be fun and enjoyable? </li>
<li>Why is it essential to gamify work processes as the way moving forward to sustain a culture of productivity? </li>
</ul>
<p>According to a recent research, in an average working culture of 100 employees, you get the work of 100 employees. In a bad working culture, the output is only 68 although you are paying for 100 employees. On the other hand, in a great working culture, the 100 employees perform at the level 151, which is translated into 1.5 times more productivity for the same 100 employees you are paying. Isn't this wonderful if you can achieve that? </p>
<p>To create a great working culture, consistent employee engagement is no longer an option. Rather it is the solution to long term engagement and career development of staff. A game-based activity by giving points, badges and leadership board has its limitation in creating excitement and it normally cannot last. Gamifying work without proper setting of business objectives and desire behaviours will be difficult to achieve a great working culture. As the Gen Y or Millennials are an important category of workforce that cannot be ignored, the workplace has become more crucial to fulfilling emotional gratification. It is about work-life integration and having a lifestyle at the workplace. </p>
<p>This is a fun and action-based learning. At the end of the session, participants will learn to create a fully gamified work process system that is easily implementable for fast visible results.</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>This workshop strives to:</p>
<ul>
<li><strong>Identify</strong> specific business objectives to achieve. </li>
<li><strong>Set</strong> the desired behaviour to achieve business objective.</li>
<li><strong>Instil</strong> behaviours that sustain and engage performance through understanding of Emotional Drives. </li>
<li><strong>Create</strong> a fun and enjoyable work environment. </li>
<li><strong>Improve and sustain</strong> a high-performance culture. </li>
<li><strong>Systemize</strong> the gamification element to achieve desired emotional fulfilment and desired behaviours. </li>
<li><strong>Measure</strong> to improve specific business objective and desired behaviours. </li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Introduction</h3>
<ul>
<li>Objectives to achieve</li>
<li>What is Gamification? </li>
</ul>
<h3>2. Leadership Challenge by Generations</h3>
<ul>
<li>Overview of 4 Generations</li>
<li>Baby Boomers - Oldies but Goodies</li>
<li>Gen X - The Sandwich</li>
<li>Gen Y - Why or Whine? </li>
<li>Gen Z - The Challenger</li>
<li>Define your generation. How different generation behave. </li>
</ul>
<h3>3. Why & How Gamification Fits</h3>
<ul>
<li>Differences between game-based learning and gamification</li>
<li>How behaviour leads to consistent result</li>
</ul>
<h3>4. Psychology of Engagement & Emotional Needs</h3>
<ul>
<li>The Psychology of Motivation & Engagement</li>
<li>What is beyond money? </li>
<li>How 8 different emotional drives play in a working culture</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>5. Setting Business Goal</h3>
<ul>
<li>Team forming</li>
<li>Identify the business goals to achieve</li>
</ul>
<h3>6. Identify Desired Behaviours</h3>
<ul>
<li>Select desired behaviours that lead towards business goals</li>
</ul>
<h3>7. Fulfilling Emotional Needs</h3>
<ul>
<li>Identify required Emotional Drives that leads to desired behaviour</li>
</ul>
<h3>8. Story Setting</h3>
<ul>
<li>Select a story based on preference for later game mechanics</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 3</b>
</div>
<h3>9. Defining Measurement for cultivating desired Behaviour</h3>
<ul>
<li>Setting and defining the elements to measure in fulfilling emotional needs while cultivating desired behaviour</li>
</ul>
<h3>10. Create how the game mechanic works</h3>
<ul>
<li>Select suitable system to measure performance and reward</li>
</ul>
<h3>11. Select Accountability Partner</h3>
<ul>
<li>Inter-department or Intra-department partnership to achieve business goals</li>
</ul>
<h3>12. Review & Implement</h3>
<ul>
<li>State immediate application on to the current status</li>
</ul>
</div>
<!--<h2>Methodology ›</h2>
<div>
<ol>
<li>Our methodology is highly interactive with experiential activities based on multiple intelligences. </li>
<li>Based on research of Malaysian socio-economic development and statistics. Some are on-going research by Lily Lau. </li>
<li>A variety of proprietary training tools, group discussion, team reflective circle, open space technology, storytelling,
lecture with games and activities will be used to make learning FUN and IMPACTFUL!</li>
</ol>
</div>-->
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<h2>Related Courses ›</h2>
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<li class="kamal"><a href="/2013/05/corporate-culture-training.html">Unlocking the Iceberg Phenomenon for Optimum Corporate Culture</a></li>
<li class="CultureDynamics"><a href="/2013/12/managing-generation-gap.html">Connecting Generations at the Workplace</a></li>
<li class="kha"><a href="/2015/10/hrm-best-practice-training.html">Human Resource Management: Best Practice</a></li>
<li class="ComSystem"><a href="/2018/01/cross-cultural-management-comsystem.html">Cultural Sensitivity, Etiquette & Professionalism Workshop for Locals & Foreigners</a>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-64279636613238823362019-11-01T22:24:00.000+08:002019-11-25T16:45:52.792+08:00Global Management Skills Training
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Differences in the Borderless Business World.”</span>
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By <span itemprop="contactPoint" style="font-size: inherit;">Lily Lau</span>
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Directive Communication Accredited Master Trainer • HRDF Registered Trainer
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<strong>Course Title:</strong>
<br />
Being a Global Manager<br />
<strong>Training Category:</strong>
<br />
<a href="/2013/12/human-resource-management-courses.html">Human Resource Management
</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>CEOs, Managing Directors, Directors, Department Heads, Senior Managers, Managers,
expatriates, consultants, professionals, entrepreneurs, lecturers, researchers,
scholars, counsellors, NGOs and others who often travel and deal with people from
other cultures.</span>
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<h5 title="Click to view/hide details">Nov 2015 ›</h5>
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<b>Venue:</b>
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<a rel="nofollow noopener noreferrer" class="external-link" href="https://www.eastin.com/campaign/blog/about-eastin/location-map/" target="_blank"
title="Visit official website for location information"><span>Eastin Hotel, Petaling Jaya, Malaysia</span></a>
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<b>Schedule:</b>
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<span>Mon 16 Nov 2015 - Tue 17 Nov 2015<br />
9:00AM - 5:00PM</span>
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<b>Fee Per Person:</b>
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<span>RM2,280.00</span>
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<li>Register not later than <b>26 Oct 2015</b> for only <b>RM1,680</b> per person.
</li>
<li><b>5% discount</b> for group registration of 3 paxs or more from the same organization.
</li>
<li>Participants will be given the book / ebook "Lessons from the Monkey King" and a Monkey King Mind Map. Value worth RM60
FREE!</li>
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
<li>Group Discussion</li>
<li>Presentation Handouts</li>
<li>Participant Presentation</li>
<li>Case Studies</li>
<li>Certificate of Participation</li>
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<h2>Course Introduction ›</h2>
<div>
<ul>
<li>What are the most important element of consideration when you do <strong>international business</strong>?
</li>
<li>Do you know ignoring <strong>cultural understanding and differences</strong> can break your international
deal?</li>
<li>Why do your customer in London has a different perspective from your customer in
Tokyo?</li>
</ul>
<p>
Businesses are borderless and it is common to expand beyond the border. Once you
set foot
offshore and negotiate on an international deal, <strong>cross-cultural competency becomes
cultural
indispensable</strong>. The cost can be significant if the culture element is ignored.
</p>
<p>
Global managers should be aware of the implicit differences in communication although
both
parties use English as the common medium, what can give you added advantage in the
negotiation deal and how <strong>cultural diversity</strong> can be leveraged for improved productivity.
</p>
<p>
This workshop strives to sharpen sensitivities for cultural differences, dismantles
prejudices,
and helps to avoid common mistakes which can be negatively impact business relationships.
<strong>Recommended for international managers</strong> who work in overseas and travel often.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>At the end of this 2-day global management training, participants should be able to:</p>
<ul>
<li>Understand the importance of culture and how an individual is defined by his cultural
background.</li>
<li>Understand the concept of cultural diversity and how to use it to our advantage.
</li>
<li>Grasp the requirement of a global manager and its competencies.</li>
<li>Explore the 8 sets cultural dimensions and the differences in perspective</li>
<li>Uncover your personal cultural dimensions and its values derived.</li>
<li>Explore the differences in communication, negotiation, management styles, and
do's and don'ts in some generic cultures.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Introduction to Culture & Diversity</h3>
<ul>
<li>Discover your Delights, Puzzles & Irritations</li>
<li>Understand culture & the tree analogy</li>
<li>Understand values and the basis of our underlying assumption on the way we behave
</li>
<li>Perspective taking: Cultural Lens Syndrome</li>
</ul>
<h3>2. Be a Global Manager</h3>
<ul>
<li>Qualities of a Global Manager</li>
<li>Challenges of a Global Manager</li>
<li>Global Management</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>3. The East vs West Approach</h3>
<ul>
<li>What are the differences in the approach?</li>
<li>Discover the 8 sets of Cultural Dimensions and the differences</li>
<li>Discover your own Cultural Dimensions and its values derived</li>
</ul>
<h3>4. Competencies of a Global Manager</h3>
<ul>
<li>Communicating across cultures</li>
<li>Negotiating across cultures</li>
<li>Managing Cultural Diversity</li>
<li>Case studies</li>
</ul>
</div>
<h2>Methodology ›</h2>
<div>
<p>
Participants will be able to use a variety of learning approaches ranging from pre-workshop
survey questionnaires, an activity on values and cultural dimensions, and applying
multiple
intelligences.
</p>
</div>
<!--<h2>Who had attended this training ›</h2>
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display: block;">Telekom Malaysia</i>
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<div style="width: 40%; text-align: center; display: inline-block; margin: 15px 0;">
<a href="https://www.treasury.gov.my/"
title="Kementerian Kewangan Malaysia" target="_blank">
<img width="52" height="40" style="display: block; margin-left: auto; margin-right: auto;" src="https://1.bp.blogspot.com/-DfLPZHmvcTA/UpW5U9GW_eI/AAAAAAAAFy4/fbflgsw3qr4/w52-h40-no/ministry-gray.png"
alt="Kementerian Kewangan Malaysia" />
</a>
<i style="font-family: Georgia, sans-serif; font-size: .8em; text-shadow: 1px 1px 0px #fff; line-height: 1.2; margin-top: 10px;
display: block;">Kementerian Kewangan Malaysia</i>
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<h2>Related Courses ›</h2>
<div>
<ul>
<li class="CultureDynamics"><a href="/2012/11/local-global-management.html">Being a 'Glocal' Manager</a></li>
<li class="CultureDynamics"><a href="/2014/11/cross-cultural-management-training.html">Communicating Across Cultures</a>
</li>
<li class="kamal"><a href="/2010/11/conflicts-differing-cultures-at.html">Conflicts & Differing Cultures
at Workplace</a></li>
<li class="kamal"><a href="/2013/05/corporate-culture-training.html">Unlocking the Iceberg Phenomenon for Optimum Corporate
Culture</a></li>
<li class="kamal"><a href="/2012/03/from-conflict-to-collaboration.html">From Conflict
to Collaboration</a></li>
<li>
<a href="/2013/12/human-resource-management-courses.html">More other Human Resource Management Training Courses
</a>
</li>
</ul>
</div>
</div>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-10701298573839264422019-11-01T18:59:00.000+08:002019-11-28T15:39:24.617+08:00Behavior-Based Safety Training
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<span>Behavior-Based Safety (BBS) Training<br />
By Dr. Earl Henry Blair</span>
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<h1 itemprop="name" style="font-size: 1.9em;">Enhancing Safety Performance with Behavioral Safety: Current Trends in BBS
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By Dr. Earl Henry Blair</h4>
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Certified Safety Professional (CSP) in Safety Management • Degrees in Psychology • Director of Heartland Safety & Health Education Center
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<strong>Course Title:</strong>
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Enhancing Safety Performance with Behavioral Safety: Current Trends in BBS<br />
<strong>Training Category:</strong>
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<a href="/2011/11/health-safety-training.html">Health & Safety</a>
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<strong>Duration:</strong>
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2 Days<br />
<strong>Target Audience:</strong><br />
<span>Safety Professionals at all levels; managers and supervisors responsible for safety performance.</span>
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Public Training Events
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<h5 title="Click to view/hide details">May 2015 ›</h5>
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<b>Schedule:</b>
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<span>Mon 18 May 2015 - Tue 19 May 2015<br />
8:30AM - 5:30PM
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<li>Register not later than <b>24 Mar 2015</b> for only <b>RM4,444</b> per person.
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<b>10% discount</b> for group registration of 3 paxs or more from
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<span>RM4,644.00</span>
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
<li>Group Discussion</li>
<li>Presentation Handouts</li>
<li>Reading Materials</li>
<li>Indoor Activities</li>
<li>Simulation</li>
<li>Participant Presentation</li>
<li>Video Presentation</li>
<li>Role Play</li>
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<h2>Course Introduction ›</h2>
<div>
<p>
This workshop will inform you about the psychology, strategies, and practical applications for <strong>Behavior-Based Safety (BBS)</strong>.
You will better understand why BBS works, and how to tailor it for your organization. Topics include:
</p>
<ul>
<li>A history of BBS and how it has evolved</li>
<li>BBS Tools for performance improvement</li>
<li>Why BBS can work well; Why BBS sometimes doesn't work well</li>
<li>BBS Case Studies and Lessons Learned</li>
<li>How to Identify & Remove Barriers to BBS</li>
<li>Safety Coaching: The heart of the BBS process</li>
<li>Current Trends in BBS including <strong>Self-Observations</strong>, <strong>Do-It-Yourself Strategies</strong>, and <strong>Lean BBS</strong>
</li>
<li>Common Myths and the truth about BBS</li>
<li>How to Measure BBS progress</li>
<li>How to Sustain BBS efforts</li>
</ul>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>
If your organization is interested in implementing a BBS process, you will understand how the process works and what makes
it successful. The case studies will show you how different organizations have designed BBS structures to reduce injuries
and to develop their safety culture.
</p>
<p>Specifically, you can expect the following benefits from attending this workshop:</p>
<ul>
<li>How to develop safety coaching observation skills</li>
<li>Enhancing your safety feedback skills</li>
<li>Greater understanding and preparation to overcome barriers to BBS</li>
<li>Learn from other companies successes and failures</li>
<li>Ability to apply the latest innovations in BBS</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>Course Introduction</h3>
<ul>
<li>Welcome, Participant & Instructor Introductions </li>
<li>Course Objectives </li>
<li>A Brief History of how BBS has evolved </li>
<li>Case Study: The Original BBS Experiment & Lessons Learned </li>
<li>What Are the Basic Purposes for BBS?
<ul>
<li>Develop Your Safety Culture *Safety Culture Activity</li>
<li>Impact Safety Performance </li>
</ul>
</li>
</ul>
<h3>Seven Behavioral Principles to Improve Performance</h3>
<ul>
<li>ABC Analysis as a Safety Improvement Tool </li>
<li>*ABC Analysis Activity Case Study: Petrochemical Hydrogen Cyanide </li>
</ul>
<h3>What makes BBS Effective?</h3>
<ul>
<li>Strategies for Success</li>
<li>Why Does BBS Work When Done Well?</li>
<li>Why Does BBS Sometimes Not Work Very Well?</li>
<li>Case Studies </li>
</ul>
<h3>Current Case Study</h3>
<ul>
<li>Pulling Concepts Together for Advanced BBS </li>
<li>Large Multinational Manufacturing Co.</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>BBS Steps that Lead to Safety Excellence</h3>
<h3>How to Identify and Remove Barriers to Successful BBS</h3>
<h3>Safety Coaching</h3>
<ul>
<li>Developing Observation Skills </li>
<li>How to Develop Feedback & Dialog Skills
<ul>
<li>Guidelines for Good Feedback Skills</li>
<li>Feedback Applications under Various Conditions</li>
<li>Activity: Developing Feedback Skills for BBS</li>
</ul>
</li>
</ul>
<h3>Current Trends in BBS</h3>
<ul>
<li>Effectively Using Behavioral Data </li>
<li>Evolving Issues in Making BBS Most Effective
<ul>
<li>Case Study: Heavy Manufacturing Plant, MW USA </li>
</ul>
</li>
<li>Evolving Concepts for BBS
<ul>
<li>DIY Case Study: International Furniture/Electronics Co </li>
</ul>
</li>
<li>Distinctions Between Personal Safety & Process Safety *BP Texas City</li>
</ul>
<h3>How to Maximize Your Behavioral Safety Measures</h3>
<ul>
<li>Multiple Case Studies (Oil, Brewery, Steel) </li>
</ul>
<h3>Sustaining BBS Performance</h3>
<ul>
<li>Execute with Excellence</li>
<li>Importance of the Safety Scoreboard</li>
</ul>
<h3>Enhancing Safety Performance with BBS</h3>
<ul>
<li>Understanding some Common Myths</li>
<li>The way forward</li>
</ul>
<h3>Take-Away Activity</h3>
<ul>
<li>Conclusions</li>
</ul>
<h3>Certificate Presentations</h3>
</div>
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<h2>Related Courses ›</h2>
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<li class="cia"><a href="/2014/12/safety-management-training.html">Integrating Leading Measures In Safety Management</a></li>
<li class="cia"><a href="/2014/12/hirarc-training-course.html">Hazard Identification, Risk Assessment & Risk Control (HIRARC)</a></li>
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</li>
<li class="ted"><a href="/2013/12/occupational-safety-health-management.html">Occupational First Aid Skills & CPR</a></li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-34924717289893350552019-11-01T18:07:00.000+08:002020-02-08T15:19:39.131+08:00First Aid Training Program: 2 days
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<span>Occupational First Aid Skills & CPR<br />
By Dr. JF Lim</span>
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<span class="impact-quote" style="display: inline-block; margin: 0px 0px 10px 10px; padding: 15px 0px 0px 0px; font-size: 1em; text-shadow: 1px 1px 0px #fff;">“Knowledge in first aid makes the difference between life and death.”</span>
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By Dr. JF Lim</h4>
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<div class="divCoQualifications">Bachelor of Medicine • Bachelor of Surgery • Post-Graduate diploma in Occupational Health from the National University of Malaysia (UKM)</div>
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<strong>Course Title:</strong>
<br />
Occupational First Aid Skills & CPR<br />
<strong>Training Category:</strong>
<br />
<a href="/2011/11/health-safety-training.html">Health & Safety</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>This training is designed for all level of people who want to receive training in Emergency First Aid.</span>
<br />
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Public Training Events
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<h5 title="Click to view/hide details">May 2015 ›</h5>
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<b>Venue:</b>
<br />
<a rel="nofollow noopener noreferrer" class="external-link" href="https://web.hotel-capitol-kuala-lumpur.com/location/" target="_blank" title="Visit official website for location information">
<span>Hotel Capitol, Kuala Lumpur, Malaysia</span></a>
<br />
<b>Schedule:</b>
<br />
<span>Mon 18 May 2015 - Tue 19 May 2015<br />
8:30AM - 5:30PM
</span>
<br />
<b>Fee Per Person:</b>
<br />
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<li>Register not later than <b>24 Mar 2015</b> for only <b>RM4,444</b> per person.
</li>
<li>
<b>10% discount</b> for group registration of 3 paxs or more from
the same organization.
</li>
</ul>
<span>RM4,644.00</span>
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<li>Language: English, Bahasa Malaysia</li>
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<h2>Course Introduction ›</h2>
<div>
<p>
Workplace accidents not only have their potential catastrophic human dimension but they
also have a <b>financial impact</b>. As there is an old saying <i>"Prevention is better than cure"</i>. How
much of cost will be incurred by your organization if accident happens? How much of it
could you be prevented?
</p>
<p>
In fact, prevention is still the best method against accidents at the workplace. However,
even the best preventive efforts sometime fail and it is therefore prudent to prepare for
such eventualities. It has been shown that proper initial handling of the accidents victims
contributes significantly to the final outcome and often determines if a life could be saved.
</p>
<p>
This programme will give you the practical knowledge of First Aid and it includes a session
on <strong>Cardiopulmonary Resuscitation (CPR)</strong> to help participants possess life-saving and life
sustaining skills. Knowledge in first aid makes the difference between life and death.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<ul>
<li>Be aware of the importance of proper safety procedures and principles of a healthy lifestyle</li>
<li>Understand basic first aid principles and its procedures</li>
<li>Identify common injuries at the workplace and how to deal with these injuries</li>
<li>Possess life- saving and life- sustaining skills</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>Wound and Bleeding</h3>
<ul>
<li>Definition</li>
<li>Types of wounds and types of bleeding</li>
<li>Signs and symptoms</li>
<li>Basic principles of wound and bleeding management</li>
<li>Practical: Types of dressing and bandages</li>
</ul>
<h3>Instructional Activities: Group Exercise & Discussion</h3>
<ul>
<li>Definition</li>
<li>Types of fracture</li>
<li>Signs and symptoms of fracture and joint injuries</li>
<li>Management of fracture and joint injuries</li>
<li>Practical: splints and splinting techniques</li>
</ul>
<h3>Burn Injuries</h3>
<ul>
<li>Definition</li>
<li>Severity of burns</li>
<li>Basic principles of burn management</li>
<li>Practical: burn dressing</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>Shock</h3>
<ul>
<li>Definition</li>
<li>Causes of shock</li>
<li>Signs and symptoms of shock</li>
<li>Management of shock</li>
</ul>
<h3>Basic Life Support</h3>
<ul>
<li>Introduction</li>
<li>Video presentation of CPR and choking techniques</li>
<li>Demonstration</li>
<li>Practical: Hands-on CPR session and Heimlich Maneuver</li>
</ul>
<h3>Patient Transport</h3>
<ul>
<li>Types of lifting and dragging</li>
<li>Practical: Lifting and dragging techniques</li>
<li>Practical: Hands-on CPR</li>
</ul>
</div>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-51761289164257183772019-11-01T17:19:00.000+08:002019-11-12T15:39:22.406+08:00Train-the-Trainer: Directive Communication Psychology
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<span>Train-the-Trainer: DC Psychology<br />
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<div class="divCoQualifications">Directive Communication Accredited Master Trainer • HRDF Certified Trainer</div>
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<strong>Course Title:</strong>
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Directive Communication Psychology Trainer Certification<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
6 Days<br />
<strong>Target Audience:</strong><br />
<span>Trainers and aspiring trainers to-be.</span>
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<h5 title="Click to view/hide details">Jul 2019 ›</h5>
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<strong>Venue:</strong>
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<a rel="nofollow noopener noreferrer" class="external-link" href="https://goo.gl/maps/o7dAsKCzr1L2" target="_blank" title="Click to view map"><span>Qliq Hotel, Empire Damansara, Petaling Jaya, Malaysia</span></a>
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<strong>Schedule:</strong>
<br />
<strong>DAY 1 - 4:</strong>
<br />
<span>Mon 15 Jul 2019 - Thu 18 Jul 2019
<br />
9:00AM - 6:00PM</span>
<br />
<strong>DAY 5 - 8:</strong>
<br />
<span>Mon 22 Jul 2019 - Thu 25 Jul 2019
<br />
9:00AM - 6:00PM</span>
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<span>RM15,920.00</span>
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<strong>Discount & Benefits:</strong>
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<li>Register before <b>24 Jun 2019</b> for only <b>RM15,000 per person</b>.</li>
<!-- <li>15% discount on 3rd person for group registration of 3 paxs from the same organization.</li> -->
<li>You will get complete Directive Communication proprietary tools, manuals, facilitator's guide and special coaching from Master Trainer Lily Lau worth RM2,100.</li>
<li>Payment must be paid 2 weeks before training. Installment scheme available, please contact Culture Dynamics DCI for inquiry.</li>
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<h2>Course Introduction ›</h2>
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<p>
Stand out and be recognized. As a successful <strong>DC Psychology Certified Trainer / Practitioner</strong>, you will be among the
elite of international trainers and have the credential and content to prove it. Most importantly, you will be part of an
internationally recognized professionals in the training industry that can bring you to the NEXT level of achievements.
</p>
<strong>What is Directive Communication Psychology? </strong>
<p>
<strong>Directive Communication (DC)</strong> is a training and organizational development psychology developed by <strong>Arthur F. Carmazzi</strong>
that affects how people act and react in teams and organizations. It is a foundational science for influencing team dynamics
to cultivate high performance cooperative work culture and leadership across any discipline within an organization. The
DC methodology incorporates the latest breakthroughs in motivational and genetic psychology, and applies them in improving
groups and corporate culture, team development and work enhancement, and in high yield training development.
</p>
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<h2>Course Objectives ›</h2>
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<p>Directive Communication Psychology allows you to:</p>
<ul>
<li>Accelerate the results and objectives of your corporate training.</li>
<li>Accelerate your training credentials with international accreditation. </li>
<li>Provide your training with psychological tools to cultivate synergy and cooperation. </li>
<li>Usage of training methodology with a deep understanding of psychology and behaviour in people for effective delivery
of result. </li>
<li>Multiply the effectiveness of your leadership and high potentials.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1 - 6</b>
</div>
<h3>Module 1: DC Psychology Foundation & Colored Brain</h3>
<ul>
<li>Introduction to DC Psychology</li>
<li>Psychology of Being Right & Human Behaviours</li>
<li>The Colored Brain Communication & the 4 Processors</li>
<li>CBCI Profiling</li>
<li>Interpretation using CBC cards</li>
<li>Colored Team Dynamics</li>
<li>Colors of Leadership</li>
</ul>
<h3>Module 2: Psychology of Human Motivation & Emotional Drive </h3>
<ul>
<li>Psychology of Self, Group & Cause</li>
<li>Pyramid of Commitment</li>
<li>8 Human Emotional Drives</li>
<li>Interpretation using CBC cards</li>
<li>Need Sucking Syndrome</li>
<li>Human Drivers Matrix</li>
</ul>
<h3>Module 3: Mastery in Dynamic Speaking</h3>
<ul>
<li>Connection between Mind & Body</li>
<li>6 types of Postures</li>
<li>Directive Questioning & Future Focus</li>
<li>Story telling </li>
<li>Usage of music</li>
<li>Your Identity Intelligence</li>
<li>Voice over music</li>
</ul>
<h3>Module 4: DC Based Curriculum Development</h3>
<ul>
<li>Develop your own DC based curriculum - do as homework</li>
</ul>
</div>
<!--<h2>Methodology ›</h2>
<div>
<ol>
<li>Directive Communication™ is a training and organizational development psychology developed by Arthur F. Carmazzi that affects how people act and react to each other in teams, and how that affects individual performance. It is a foundational science for influencing team dynamics to cultivate high performance cooperative team culture and leadership. </li>
<li>Participants will do the Colored Brain Communication Inventory to uncover the personal genetic brain processing style. </li>
<li>Our methodology is based on interactive learning, experiential activities and facilitative training style. </li>
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<h2>Related Courses ›</h2>
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<li class="CultureDynamics"><a href="/2014/03/colored-brain-trainer-certification.html">Colored Brain Communication Trainer Certification</a>
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<li class="kha"><a href="/2013/09/train-the-trainer-fundamental.html">Fundamental of Train-The-Trainer</a></li>
<li class="CultureDynamics"><a href="/2013/12/colored-brain-communication.html">Being the Colored Brain Communicator</a></li>
<li class="ted"><a href="/2018/03/train-the-trainer-program.html">Train-the-Trainer Program</a></li>
<li class="kamal"><a href="/2012/05/mentor-mentee-program.html">Mentor Mentee Program:
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-65004918094203723562019-11-01T05:44:00.000+08:002019-11-25T16:43:33.869+08:00Organizational Culture Management Training
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By <span itemprop="contactPoint" style="font-size: inherit;">Lily Lau</span>
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<strong>Course Title:</strong>
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Being a 'Glocal' Manager<br />
<strong>Training Category:</strong>
<br />
<a href="/2013/12/human-resource-management-courses.html">Human Resource Management
</a>
<br />
<strong>Duration:</strong>
<br />
1 Day<br />
<strong>Target Audience:</strong><br />
<span>Expatriates relocated to Malaysia and want to understand local culture and business
practices. </span>
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<h5 title="Click to view/hide details">Nov 2015 ›</h5>
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<b>Venue:</b>
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title="Visit official website for location information"><span>Eastin Hotel, Petaling Jaya, Malaysia</span></a>
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<b>Schedule:</b>
<br />
<span>Mon 16 Nov 2015 - Tue 17 Nov 2015<br />
9:00AM - 5:00PM</span>
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<b>Fee Per Person:</b>
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<span>RM2,280.00</span>
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<li><b>5% discount</b> for group registration of 3 paxs or more from the same organization.
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<li>Participants will be given the book / ebook "Lessons from the Monkey King" and a Monkey King Mind Map. Value worth RM60
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<h2>Course Introduction ›</h2>
<div>
<p>
<i>“We don’t see things are they are…we see things as we are.” Quote by Anais Nin
</i>
</p>
<p>
The above quote is the source of many differences in the cross-cultural challenges
faced by
<strong>expatriates</strong> and <strong>international managers</strong> when they are assigned to their job in a new country.
Unfortunately, many corporations failed to recognise the importance of the cultural baggage
one carries and the inability to adapt to a new culture is one of the most cited reasons for
relocation failure.
</p>
<p>
In order for the expatriate to work effectively and successful in the new culture,
we familiarize
them with the issues on working and living in Malaysia. Topics such as understanding culture,
managing transition, differences in values, culture dimension, management and skills sets shall
be discussed.
</p>
<p>
We prepare expatriates and international managers to think global and act local
ie. <i>'Glocal'</i>
which means one has to be open to new ideas and yet embedded in one’s own culture.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>At the end of the session, participants would be able to:</p>
<ul>
<li>Obtain an overview of Malaysian social customs, culture and economy</li>
<li>Develop an understanding of <b>cultural differences</b> and values</li>
<li>Identify the key elements of culture and how they influence one’s thinking and
managerial actions</li>
<li>Be aware of the various phases of cultural shock in <b>managing transition</b></li>
<li>Develop an understanding of Malaysian business etiquette, management styles and
differences in leadership, communication, teamwork, conflict management, problem
solving, decision making and other management practices</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Understanding Cultural Differences</h3>
<ul>
<li>Cultural Lens Syndrome</li>
<li>Delights, Puzzles & Irritations of Culture</li>
<li>Cultural Iceberg Model</li>
<li>Values & Underlying Assumptions</li>
</ul>
<h3>2. Malaysia Overview</h3>
<ul>
<li>Multi-cultural Malaysia</li>
<li>Living in Malaysia - food, social customs, etiquette etc</li>
<li>Importance of religion in Malaysia</li>
<li>Do's & Don'ts of doing business</li>
</ul>
<h3>3. Managing Culture Challenges @ Workplace</h3>
<ul>
<li>Workplace culture in Malaysia</li>
<li>8 pairs of Cultural Dimensions – East vs. West</li>
<li>Communication with Malaysians – do’s & don’ts</li>
<li>Managing Cultural Shock</li>
<li>Case studies</li>
</ul>
</div>
<h2>Methodology ›</h2>
<div>
<p>
This program features inter-active learning, experiential activities and facilitative
training.
Various facilitation methods including pre-workshop questionnaire, card activity, learning
tools, games, group discussion will be used. The session will be thought provoking,
informational and inspiring.
</p>
</div>
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<h2>Related Courses ›</h2>
<div>
<ul>
<li class="CultureDynamics"><a href="/2012/11/global-management-training.html">Being a Global Manager</a>
</li>
<li class="CultureDynamics"><a href="/2014/11/cross-cultural-management-training.html">Communicating Across Cultures</a>
</li>
<li class="kamal"><a href="/2013/05/corporate-culture-training.html">Unlocking the Iceberg Phenomenon for Optimum Corporate Culture</a>
</li>
<li class="kamal"><a href="/2010/11/conflicts-differing-cultures-at.html">Conflicts & Differing Cultures
at Workplace</a></li>
<li class="CultureDynamics"><a href="/2014/11/cross-cultural-management-training.html">Diversity & Inclusion</a></li>
<li>
<a href="/2013/12/human-resource-management-courses.html">More other Human Resource Management Training Courses
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-67090369383092587782019-09-01T16:40:00.000+08:002020-02-02T19:52:12.586+08:00Inventory Management Training: 2 Days
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<span>Warehouse, Store and Inventory Management<br />
By Corporate Intelligence Advisors
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<span style="font-family: Oswald;">Inventory Management:</span>
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<strong>Course Title:</strong>
<br />
Warehouse, Store and Inventory Management<br />
<strong>Training Category:</strong>
<br />
<a href="/2012/11/manufacturing-operation-training.html">Manufacturing Operations</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>This training is essential for Heads. Managers, Executives, and Supervisors for the following department: Warehouse/ Store, Procurement/ Purchasing, Inventory Control, Material Planning, Finance, Production, and Logistic.</span>
<br />
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Public Training Events
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<h5 title="Click to view/hide details">Dec 2015 ›</h5>
<div>
<b>Venue:</b>
<br />
<a rel="nofollow noopener noreferrer" class="external-link" href="https://web.hotel-capitol-kuala-lumpur.com/location/" target="_blank" title="Visit official website for location information">
<span>Hotel Capitol, Kuala Lumpur, Malaysia</span></a>
<br />
<b>Schedule:</b>
<br />
<span>Mon 14 Dec 2015 - Tue 15 Dec 2015<br />
8:30AM - 5:30PM
</span>
<br />
<b>Fee Per Person:</b>
<br />
<span>RM2,044.00</span>
<br />
<b>Promotions:</b>
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<li>Register not later than <b>12 Oct 2015</b> for only <b>RM1,844</b> per person.
</li>
<li>
<b>10% discount</b> for group registration of 5 paxs or more from
the same organization.
</li>
<li>
<b>Mystery Door Gift</b> for all our participants.
</li>
<li>
<b>10% discounts</b> will be given to our participants who wish to attend our Professional Administrative Conference in 2016.
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<p>Warehouses are often under-rated operations in many organisations, yet these operations are essential in providing the superior customer service needed to ensure uninterrupted exploration and production and/or to satisfy the demand from customers/users. The purpose of this course is to introduce all of the essential tools for the effective management of warehousing, to show how to evaluate procedures, enable changes to be made and finally, to improve methods by eliminating wasteful activities and excess costs whilst delivering improved service. </p>
<p>The course is presented in a highly interactive format. The trainer is fully experienced in the subject matter, has hands on experience of planning and managing warehouses. The trainer will keep delegates engaged via real life examples and interactive discussions. Case studies, discussions and syndicate sessions will ensure that the course content is both engaging and interesting. Supporting materials include a comprehensive manual and hand-outs. </p>
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<h2>Course Objectives ›</h2>
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<p>After attending this course, participants will be able to:</p>
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<li>Analyse all of the operational key areas and manage the costs of operating warehouses</li>
<li>Identify and use Key Performance Indicators to manage warehouse and inventory</li>
<li>Improve operations by making cost and productivity improvements </li>
<li>Select and maintain warehouse equipment and conduct safe operations </li>
<li>Apply continuous improvement and use best-in-class practices</li>
<li>Manage optimal inventory level to minimize cost and maintain availability</li>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>Module 1: Definition of Warehouse</h3>
<ul>
<li>Warehouse design</li>
<li>Type of warehouse
<ul>
<li>Raw material store</li>
<li>Finished goods store</li>
<li>Chemical store</li>
<li>Schedule waste store</li>
</ul>
</li>
<li>Equipments and facilities within the warehouse</li>
<li>Legal compliance </li>
</ul>
<h3>Module 2: Warehouse Basic System</h3>
<ul>
<li>Warehouse documentations
<ul>
<li>Purchase Order</li>
<li>Invoices</li>
<li>Delivery order</li>
<li>Bin card/Stock card</li>
<li>Inventory Record</li>
</ul>
</li>
<li>Updating records - manual vs. electronics</li>
</ul>
<h3>Module 3: Warehouse Operation</h3>
<ul>
<li>Type of goods in the store
<ul>
<li>Fast / Slow moving</li>
<li>Non moving / dead stock</li>
</ul>
</li>
<li>Stock control
<ul>
<li>Determining re-ordering level</li>
<li>Comparing note - PPC</li>
<li>Maintaining stock value </li>
</ul>
</li>
<li>Issuance System</li>
<li>Updating records and bin card</li>
<li>Receiving and Checking new stock</li>
<li>Returning stock to supplier</li>
</ul>
<h3>Module 4: Warehouse Activities</h3>
<ul>
<li>Daily stock balancing</li>
<li>Weekly, monthly & yearly stock check</li>
<li>Effect of stock discrepancy </li>
<li>Making stock adjustment</li>
<li>Calculating stock losses</li>
<li>Packaging & Breaking bulk</li>
</ul>
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<b>DAY 2</b>
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<h3>Module 5: Managing Inventory Discrepency</h3>
<ul>
<li>Action on record</li>
<li>Action on system</li>
<li>Action on people</li>
<li>Monitoring accuracy after audit comment</li>
<li>Closing </li>
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<h3>Modul 6: Automatic Storage and Collection System</h3>
<ul>
<li>Methods for storage</li>
<li>Input/Output system</li>
<li>LIFO / FIFO</li>
<li>Automised system</li>
<li>Automatic recognition</li>
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<h3>Modul 7: Inventory Management Techniques</h3>
<ul>
<li>Types of inventory</li>
<li>Costs related to holding inventory</li>
<li>ABC classification for Inventory</li>
<li>Consignment management</li>
<li>Scheduled Inventory management</li>
<li>Perpetual inventory management </li>
</ul>
<h3>Modul 8: Inventory Logistics</h3>
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<li>Basics of Logistics</li>
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<h2>Related Courses ›</h2>
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</li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-82177775875008854492019-09-01T16:33:00.000+08:002019-09-10T15:27:41.103+08:00Root Cause Analysis for Internal Auditors
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<h1 itemprop="name" style="font-size: 1.9em;">Root Cause Analysis for Internal Auditors
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<strong>Course Title:</strong>
<br />
Root Cause Analysis for Internal Auditors<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>This workshop will be essential use to Heads, Directors, General Managers, Managers and Executives of the following departments: Internal Audit, Corporate Assurance, Corporate Governance, Risk Management, Internal Control, Compliance.</span>
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<h5 title="Click to view/hide details">Feb 2020 ›</h5>
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<b>Venue:</b>
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<a rel="nofollow noopener noreferrer" class="external-link" href="https://goo.gl/maps/4ca3zhPc7qx" target="_blank" title="Click to view map"><span>Capri by Fraser Hotel Residences, Kuala Lumpur, Malaysia</span></a>
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<b>Schedule:</b>
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<span>Wed 19 Feb 2020 - Thu 20 Feb 2020<br />
8:30AM - 5:30PM
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<b>Fee Per Person:</b>
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<span>RM4,088.00</span>
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<h2>Course Introduction ›</h2>
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<p>In an uncertain and challenging economy, organisations expect internal audit to go beyond reviewing historical activity and assessing low value transactions. Our key stakeholders require internal audit engagements that are insightful, forward looking, and go beyond simply preserving value to creating value for the organisations. As such, <strong>critical and creative thinking skills</strong> are essential characteristics of the 21st century internal auditor. <strong>Root cause analysis (RCA)</strong> helps us to employ critical and creative thinking to identify the key, underlying causes behind our internal audit findings.</p>
<p>As internal auditors we can use RCA to <strong>obtain clear insight</strong> on the real, underlying causes of governance, risk management and control failures. Developing a clear understanding of what has gone wrong can lead us to create and propose robust solutions to avoid similar incidents happening again. Understanding the fundamental causes means that we can help our organisations take positive action to prevent recurrence of negative outcomes and to promote business opportunities.</p>
<p>We can sometimes take our internal audit fieldwork and testing for granted. We do not always give testing the love and attention that we save for the report at the end, or for the terms of reference at the start of the internal audit engagement. But <strong>effective testing is vital</strong>. It can make or break the internal audit engagement. It is the testing that generates the evidence we need to deliver insight and added value. RCA can encourage us to think critically and creatively to design and deliver more dynamic tests and to persevere until we generate meaningful results. </p>
<p>Applying critical and creative thinking to internal audit testing through effective RCA enables us to deliver clear insight and conclusions to support our business and board leaders in enhancing governance, risk management and internal control practice.</p>
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<h2>Course Objectives ›</h2>
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<!--<p>At the end of the program, the participants will be able to:</p>-->
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<li>Theory and practice of effective root cause analysis</li>
<li>Relevant elements of the IPPF relating to effective root cause analysis and testing</li>
<li>Link between internal audit testing and assurance</li>
<li>Relationship between organisational culture and root causes</li>
<li>Benefits of effective root cause analysis</li>
<li>Six step framework for conducting root cause analysis</li>
<li>Need for effective testing as the golden thread from audit remit to reporting</li>
<li>Most effective root cause analysis testing, tools and techniques - including Five ?Whys, Fishbone diagrams and Logic Trees</li>
<li>Challenges with root cause analysis to avoid in practice</li>
<li>Best way of obtaining sufficient, reliable evidence from root cause analysis</li>
<li>Use of RCA in developing effective evidence-based conclusions</li>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>Module 1: An Introduction to Root Cause Analysis</h3>
<ul>
<li>A short introduction to root cause analysis</li>
<li>Root cause analysis definitions</li>
<li>Interactive group exercise - Which was caused by?</li>
<li>The IIA's International Professional Practices Framework and root ?cause analysis</li>
<li>Implementation Guide 2320</li>
<li>The link between internal audit testing and assurance</li>
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<h3>Module 2: Context and our root cause experiences to date</h3>
<ul>
<li>The relationship between organisational culture and root causes</li>
<li>Interactive group exercise - The likely benefits to internal audit of ?employing root cause analysis</li>
<li>Key root cause analysis terms and theory</li>
<li>Interactive group exercise - root causes in practice</li>
</ul>
<h3>Module 3: A six step framework for conducting root cause analysis</h3>
<ul>
<li>1 - Defining the issue or problem</li>
<li>2 - Research, data and information gathering</li>
<li>3 - Creative thinking to Identify possible causal factors</li>
<li>4 - Critical thinking to Identify the key root causes and solutions</li>
<li>5 - Effective recommendations and implementing solutions</li>
<li>6 - Monitoring progress and formal follow up</li>
<li>Interactive group exercise - Critical thinking and root causes</li>
</ul>
<h3>Module 4: Effective root cause analysis testing, tools and techniques Part 1</h3>
<ul>
<li>The purpose, importance and place of testing within our internal audit process</li>
<li>Effective testing - the golden thread from audit remit to reporting</li>
<li>Interactive group exercise - The adequacy of controls</li>
<li>The Five Whys - Theory and practice</li>
<li>Interactive group exercise - Putting the Five Whys into use</li>
<li>Fishbone Analysis - Theory and practice</li>
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<b>DAY 2</b>
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<h3>Module 5: Effective root cause analysis testing, tools and techniques Part 2</h3>
<ul>
<li>Interactive group exercise - Practical Fishbone Analysis in practice</li>
<li>Tree, logic or Process Trees - Theory and practice</li>
<li>Fault Tree Analysis - Theory and practice</li>
<li>Successful Root Cause Analysis - Top tips for getting best results</li>
<li>Interactive group exercise - An internal audit root cause example</li>
</ul>
<h3>Module 6: Challenges with root cause analysis to avoid in practice</h3>
<ul>
<li>Common challenges associated with root cause analysis</li>
<li>Overcoming these common challenges</li>
<li>Interactive group exercise - Have we got to the root cause yet?</li>
<li>Knowing when enough evidence is enough</li>
<li>Interactive Group exercise - An internal audit root cause example</li>
</ul>
<h3>Module 7: Delivering insight through effective evidence-based conclusions</h3>
<ul>
<li>Delivering insight</li>
<li>Interactive Group exercise - Insightful Mind Mapping</li>
<li>Developing effective evidence-based conclusions</li>
<li>Interactive Group exercise - case study and practical exercise</li>
</ul>
<h3>Module 8: Bringing it all to an effective conclusion</h3>
<ul>
<li>Interactive Group exercise - case study and practical exercise (continued)</li>
<li>Short video, summarising the world of root cause analysis</li>
<li>Questions, observations, comments and recap of day two</li>
</ul>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-84049250266916497262019-08-01T19:33:00.000+08:002020-03-15T16:48:31.520+08:00Colored Brain Communication Skills
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<strong>Course Title:</strong>
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Becoming the Colored Brain Communicator<br />
<strong>Training Category:</strong>
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<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
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2 Days<br />
<strong>Target Audience:</strong><br />
<span>Individual whose success, depends on effective communication skills in meetings, presentations or one-to-one discussion.
Anyone who desires to improve communication and influencing skill and overcome interaction barriers:
Managers, Team Leaders, Sales & Marketing Professionals, Technical & Specialists, Professionals & Consultants, Public Relations
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<b>Schedule:</b>
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<span>Tue 12 Nov 2019 - Wed 13 Nov 2019
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9:00AM - 5:00PM</span>
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<b>Fee Per Person:</b>
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<li><strong>15% discount</strong> for group registration of 3 paxs or more from the same organization.
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<li>Language: English, Bahasa Malaysia, <strong>Mandarin</strong></li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
<li>Group Discussion</li>
<li>Presentation Handouts</li>
<li>Indoor Activities</li>
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<h2>Course Introduction ›</h2>
<div>
<ul style="font-weight: bold;">
<li>Ever wondered why after you had communicated so clearly, and yet others still don't "get" you? </li>
<li>Have you been in a position where you delivered as per instructed, but have your work thrown back at you? </li>
<li>Are you avidly looking for books and role-models to learn from, but somehow their methods just seemed unnatural to you?</li>
</ul>
<p>
Believe it or not: Your communication and thinking styles are imprinted in your genes, and this program can help you to unlock the charismatic communicator inside you, so you can connect, convince and communicate better with anyone, anywhere, anytime.
</p>
<p>
All of us process our world around us differently. Our communication style is based on how we think and our thinking style
is based on our brain genetic processor. <strong>The Colored Brain Communication</strong> is developed by <strong>Arthur F. Carmazzi</strong>
and it is discovered that our genetic brain processor can determine our character and communication style.
</p>
<p>
This workshop strives to cover the foundation and concept of communication through discovering of self. You will do the
<b>Colored Brain Communication Inventory</b> to uncover your Colored Brain. It will be a revelation to understand yourself
at a deeper level and unleash the greater potential in you.
</p>
<p>
This workshop is inter-active filled with experiential games to explore your communication style. It will enhance your inter-personal
skill in dealing, engaging and managing people. At the end of the session, you will develop your personal communication
strategy on how to capitalize on your strengths and leverage on the strengths of other people to overcome your weaknesses.
</p>
<p><b>This course is also available in Chinese / Mandarin.</b></p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>At the end of the session, participant should be able to:</p>
<ul>
<li><strong>Learn</strong> how our brains are genetically wired to process information differently. </li>
<li><strong>Acquire</strong> a deeper understanding and awareness of communication skills, processes and concepts.</li>
<li><strong>Communicate</strong> effectively with people of all types as a result of discovering personal brain profile. </li>
<li><strong>Develop</strong> self-confidence and enhance self-esteem in dealing with people. </li>
<li><strong>Acquire</strong> psychological edge to influence at the subconscious level.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Foundation of Communication</h3>
<ul>
<li>What is communication? </li>
<li>7 Components of Communication</li>
<li>Activity: The Colored Glasses Syndrome - why do we see differently?</li>
</ul>
<h3>2. Colored Brain Communications</h3>
<ul>
<li>4 Colored Brain Processors </li>
<li>Colored Brain Communication Inventory (CBCI) - uncover your genetic thinking processor</li>
<li>Interpretation of your natural talents, potentials, strengths & weaknesses </li>
<li>Activity: Uncover your natural communication style based on Colored Brain Communication cards</li>
<li>Benefits and usage of Colored Brain Communication cards</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>3. Understanding the Communication Process</h3>
<ul>
<li>Communication Gap & Barrier - What I say is not what you hear!</li>
<li>Communication & Perception - What you see is how you speak!</li>
<li>Power of Question - learn the technique of asking Right Question</li>
<li>Power of Words - how to convert negative remarks to positive feedback</li>
</ul>
<h3>4. Communication Skills Enhancement</h3>
<ul>
<li>Colored Brain Feedback - how different Colored Brain speaks differently</li>
<li>4 Body Postures as form of communication </li>
<li>Communication activity - Verbal & Non-Verbal </li>
<li>Personal Action Plan - how Colored Brain can assist you to improve communication </li>
</ul>
</div>
<h2>Methodology ›</h2>
<div>
<ol>
<li>Directive Communication™ is a training and organizational development psychology developed by Arthur F. Carmazzi that affects how people act and react to each other in teams, and how that affects individual performance. It is a foundational science for influencing team dynamics to cultivate high performance cooperative team culture and leadership. </li>
<li>Participants will do the Colored Brain Communication Inventory to uncover the personal genetic brain processing style. </li>
<li>Our methodology is based on interactive learning, experiential activities and facilitative training style. </li>
<li>We use variety of proprietary training tools, group discussion, team reflective circle, storytelling, lecture with games and activities to make learning FUN and IMPACTFUL!</li>
</ol>
</div>
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<h2>Related Courses ›</h2>
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<ul>
<li class="CultureDynamics"><a href="/2014/03/colored-brain-trainer-certification.html">Colored Brain Communication Trainer Certification</a>
</li>
<li class="kamal"><a href="/2011/11/communication-skills-training.html">Towards 5-Star
Communication Skills in Providing Excellent Service</a></li>
<li class="psa"><a href="/2017/09/colored-brain-communication-psa.html">Communicate through Colored Brain Identification & Emotional Drivers</a></li>
<li class="ted"><a href="/2015/10/nlp-communication-skills.html">Communicating with Impact Using NLP</a></li>
<li class="psa"><a href="/2017/05/communication-skills-training-psa.html">Communicate Your Way to Success</a></li>
<li><a href="/2010/11/soft-skills-training-courses.html">Other related Soft Skills training
courses</a>
</li>
</ul>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-71220632100102935502019-08-01T18:44:00.000+08:002019-08-14T14:15:01.103+08:00OHSAS 18001:2007 Internal Audit Training
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<strong>Course Title:</strong>
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OHSAS 18001:2007 Internal Audit<br />
<strong>Training Category:</strong>
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<a href="/2011/11/health-safety-training.html">Health & Safety</a>
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<strong>Duration:</strong>
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2 Days<br />
<strong>Target Audience:</strong><br />
<span>OHSMS Internal Auditors.</span>
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<h5 title="Click to view/hide details">May 2015 ›</h5>
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<strong>Schedule:</strong>
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<span>Mon 18 May 2015 - Tue 19 May 2015<br />
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<h2>Course Introduction ›</h2>
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<p>
<strong>OHSAS 18001 Internal auditor</strong> course focuses on teaching participants an effective approach for auditing <strong>Occupational
Health
and Safety (OH&S) Management Systems</strong>. The primary objective of this training course is to train the <strong>OH&S auditors</strong>
in the
principles and practices specific to auditing to comply with OHSAS 18001 requirements, including planning of and preparation
for the audit, audit practices, and reporting audit findings. This internal auditor course is intended to provide a general
appreciation of OH&S Management Systems auditing that will equip participants with the skills necessary to actively participate
in internal and second-party audits.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>In the end of the training session, participants will be able to:</p>
<ol>
<li>Understand requirements of the OHSAS 18001 - audit key points</li>
<li>Understand the principles and methods of performing audit against OHSAS 18001 requirements</li>
<li>Prepare and perform OHSAS 18001 internal audit</li>
<li>Evaluate and report audit findings</li>
</ol>
</div>
<h2>Course Outline ›</h2>
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<b>DAY 1</b>
</div>
<h3>Module 1: Introduction</h3>
<ul>
<li>Overview of OHSAS 18001 (OH&S-MS) </li>
<li>Introduction to Internal Audit </li>
<li>OHSAS 18001 Requirements for Internal Audit </li>
<li>Audit Principles </li>
<li>Audit Criteria </li>
<li>Overall Understanding of Hazard & Risk</li>
<li>Overview of Safety & Health Legal Requirements.</li>
</ul>
<h3>Module 2: Audit System and Skills</h3>
<ul>
<li>Audit Preparation & Planning</li>
<li>Audit Procedure</li>
<li>Audit Documentation</li>
<li>Audit Skills - Process Approach
<ul>
<li>Planning skills</li>
<li>Communication skills</li>
<li>Questioning skills</li>
<li>Observation skills</li>
<li>Investigation skills</li>
<li>Conflict handling skills</li>
</ul>
</li>
<li>Turtle Diagram Preparation</li>
<li>Good and Bad Auditors Attributes</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>Module 3: OHSAS 18001 Standard -Items to be audited</h3>
<ul>
<li>Detail explanation on all the OHSAS 18001 clauses on items to be audited.</li>
<li>OH&S Policy</li>
<li>Planning
<ul>
<li>Hazard Identification, Risk Assessment & Determining Control</li>
<li>Legal and Other Requirements </li>
<li>Objectives, Targets and Programme(S)</li>
</ul>
</li>
<li>Implementation and Operation
<ul>
<li>Resources, Roles, Responsibility, Accountability and Authority.</li>
<li>Competence, Training and Awareness</li>
<li>Communication, Participation & Consultation</li>
<li>Documentation</li>
<li>Control of Documents</li>
<li>Operational Control</li>
<li>Emergency Preparedness and Response </li>
</ul>
</li>
<li>Checking
<ul>
<li>Performance Measurement & Monitoring</li>
<li>Evaluation of Compliance</li>
<li>Incident Investigation, Nonconformity, Corrective Action and Preventive Action</li>
<li>Control of Records</li>
<li>Internal Audit</li>
</ul>
</li>
<li>Management Review</li>
</ul>
<h3>Module 4: Audit Report Preparation</h3>
<ul>
<li>Identification and Recording of Nonconformity</li>
<li>Positive Audit Findings</li>
<li>Recording of Objective Evidence</li>
<li>Issuance of Nonconformity Report (NCR)</li>
<li>Corrective Action & Follow Up</li>
</ul>
<h3>Module 5: Practical Audit </h3>
<ul>
<li>Identification of Audit Team Members</li>
<li>Appointment of Team Leader</li>
<li>Process Based On Site Audit </li>
</ul>
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<h2>Related Courses ›</h2>
<div>
<ul>
<li class="cia"><a href="/2015/04/iso-14001-ohsas-18001-internal-audit.html">ISO 14001 & OHSAS 18001 Internal Audit</a>
</li>
<li class="cia"><a href="/2015/04/safety-audit-training.html">Workplace EHS Inspection & Safety Audit</a>
</li>
<li class="cia"><a href="/2015/04/iso-14001-internal-audit.html">ISO 14001:2004 Internal Audit</a>
</li>
<li class="cia"><a href="/2015/04/hse-iso-14001-ohsas-18001.html">ISO 14001 & OHSAS 18001 HSE Legal Requirements</a>
</li>
<li class="psa"><a href="/2016/10/occupational-safety-health-training.html">Occupational Safety & Health Management in the Workplace</a>
</li>
<li>
<a href="/2011/11/health-safety-training.html">More other Health & Safety Training Courses</a>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-739491402002506022019-08-01T17:32:00.000+08:002019-08-09T15:18:13.008+08:00Safety Management Training: 2 Days
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By Dr. Earl Henry Blair
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Certified Safety Professional (CSP) in Safety Management • Degrees in Psychology • Director of Heartland Safety & Health Education Center
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<strong>Course Title:</strong>
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Integrating Leading Measures In Safety Management<br />
<strong>Training Category:</strong>
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<a href="/2011/11/health-safety-training.html">Health & Safety</a>
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<strong>Duration:</strong>
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2 Days<br />
<strong>Target Audience:</strong><br />
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<h2>Course Introduction ›</h2>
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<p>
Effective <b>Safety Management</b> can be much more complex than many people realize, especially in high-hazard industries.
The progress of safety performance has been held back by traditional poor methods of measuring safety. It has been said
<i>"The measurement of Safety Performance is the greatest problem we face in safety today"</i>. Measuring injuries, costs,
and incident rates are not a measure of safety - rather these are measures of our failures, shortcomings, and negative consequences.
They are measures of <b>lack of safety</b>. There are much better ways to measure safety that are positive, proactive,
and drive improved performance.
</p>
<p>
This workshop will enable you to implement and sustain a safety process based on the latest knowledge about <b>leading safety
measures</b>. Are you currently measuring the process of safety, or simply measuring the negative results that occur from
a lack of safety excellence? You will learn the underlying principles for integrating leading measures into your safety
management system, as well as best practice case studies and practical application tools. You will participate in relevant
activities that allow participants to share knowledge and provide a "blueprint" for customizing your leading safety measures.
</p>
<p>
Relevant case studies and practical application measurement tools are covered in this course. The original concepts developed
by Dr. Blair in this workshop have been presented since 2006 in professional workshops for the American Society of Safety
Engineers (ASSE) SeminarFest and Professional Development Conferences. Numerous participants have benefited from the knowledge
gained and implementation of Leading Safety Measures at their respective organizations.
</p>
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<h2>Course Objectives ›</h2>
<div>
<p>Through focused dialogue, meaningful activities, and relevant case studies you will be able to:</p>
<ul>
<li>Identify effective ways to "sell" leading measures to upper management</li>
<li>Distinguish between the roles that leading and lagging indicators play when designing safety measurement systems
</li>
<li>Apply strategies for leading measures based on lessons learned from prominent case studies</li>
<li>Recognize and address common pitfalls of safety measures that can hinder your progress</li>
<li>Customize powerful measures for various safety management tools such as Job Hazard Analysis, Near-Miss Reporting Systems,
and Risk Scoring Matrices.</li>
<li>Identify methods that enhance the impact of safety measures; the application of these methods can mean the difference
between success and failure.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
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<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>Introductions and Agenda</h3>
<ul>
<li>Introductions</li>
<li>Agenda & Expectations</li>
</ul>
<h3>Module 1: Leading Measures - Definitions & Benefits</h3>
<ul>
<li>What are Leading Measures?</li>
<li>ANSI Z10 Recommendations and Examples</li>
<li>10 Criteria for Ideal Safety Measures</li>
<li>Benefits of Good Leading Measures</li>
<li>Selling Leading Measures to Upper Management</li>
</ul>
<h4>Activity: Measures vs. Drivers</h4>
<br />
<h3>Module 2: Limitations & Uses of Trailing Measures</h3>
<ul>
<li>Limitations of Trailing Indicators</li>
<li>Driving Analogy for Safety Performance</li>
</ul>
<h4>Activity: Best Practices for Trailing Measures?</h4>
<br />
<h3>Module 3: Prominent Case Studies</h3>
<ul>
<li>Compliance Case Study: The Big Four</li>
<li>Gulf Platform Case Study: The Importance of Focus</li>
<li>Large Brewery Case Study: Employee Engagement</li>
<li>Current Food Manufacturing Case Study: The Importance of Leadership</li>
</ul>
<h4>Activity: Avoiding Pitfalls to Effective Safety Measures</h4>
<br />
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>Module 4: Ten Steps for Developing Leading Measures</h3>
<ul>
<li>Tools for Prioritizing Measures</li>
<li>Guidelines to Customize Your Safety Measures</li>
<li>Measuring Safety Training</li>
<li>Safety Scorecards</li>
</ul>
<h4>Activity: Hypo Case or Live Case Analysis</h4>
<ul>
<li>Review the Case in detail</li>
<li>Provide Recommendations in small groups</li>
<li>Prioritize Measures in full class session</li>
</ul>
<h3>Module 5: Practical Applications - 3 Leading Metrics Tools</h3>
<ul>
<li>Job Hazard Analysis: Example 100 point JHA Metric</li>
<li>Measuring Near-Miss Reports, Ratios and Follow-up</li>
<li>Manuele's Risk Score Formula</li>
</ul>
<h4>Activity: Journey to Safety Excellence</h4>
<ul>
<li>A Tool for Measuring Your Safety Program Maturity Levels</li>
</ul>
<h3>Module 6: Concepts to Enhance Safety Measure Effectiveness</h3>
<ul>
<li>What about Safety Incentives?</li>
<li>Activity: Success Stories & Lessons Learned</li>
<li>The Importance of Context for Measures</li>
<li>Execution with Excellence - The most Important Part?</li>
</ul>
<h4>Concluding Activities</h4>
<ul>
<li>Activity to Share One Thing You will Take Away and Use</li>
<li>Parting Conclusions</li>
</ul>
<h3>Certificate Presentations</h3>
<br />
</div>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-64696961975122307482019-08-01T15:51:00.000+08:002019-08-14T14:43:55.880+08:00Change Management Training (3 Days)
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<span style="font-family: Oswald;">Change Management:</span>
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<h4 style="font-size: 1em; font-family: Oswald; font-weight: normal;">By Dr. R. Ramachandran
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PhD in Parapsychology, UK • MBA in HRM, UK • Member of The International Association Of Coaching, IAC USA • Member of the
Asian Institute of Modern Management, AIMM UK
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<strong>Course Title:</strong>
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<span style="margin-left: 10px; display: block;">Change Management: Transformation Towards Excellence</span>
<strong>Training Category:</strong>
<br />
<a style="margin-left: 10px; display: block;" href="/2012/11/business-management-training.html">Business Management</a>
<strong>Duration:</strong>
<br />
<span style="margin-left: 10px; display: block;">3 Days</span>
<strong>Target Audience:</strong><br />
<span style="margin-left: 10px; display: block; color: #888;">The entire transformation team as well as members of the leadership
team i.e. CEO, COO & FC. These will be the individuals responsible to ensure the successful implementation of the transformation
as well as the on-going management and implementation of this change process.</span>
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<h5 title="Click to view/hide details">May 2015 ›</h5>
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<h2>Course Introduction ›</h2>
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<p>
All organizations these days constantly develop themselves to become more efficient and cost effective, operating <strong>as lean
as possible</strong>. This trend does not only happen in the private sector, but also includes organizations in the public sector,
which are <strong>required to think more business-like</strong> so that all the decisions made will result in less wastage, more accountability
and higher productivity.
</p>
<p>
This constant lookout for higher efficiency, higher productivity and better accountability by all organizations require the
culture and mindset of the people to totally be prepared about <strong>the need to change</strong> in their ways of doing their work.
</p>
<p>
Apart from the issue of higher efficiency and profitability, people are also required to embrace change due to the local
and global competitive industry.
</p>
<p>
There is an immediate need to embrace the new way of doing work by influencing their mindset through paradigm shift and embedding
the positive values required if we want to make a quantum leap into being a progressive organisation and also as a <strong>learning
organisation</strong>.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>At the end of the session, participants will be able to:</p>
<ul>
<li>Help people who are resistant to accept new challenges </li>
<li>Remove the old ways of working and inculcate a new working culture through positive values, new mindset, and practicing
continuous improvement</li>
<li>Prepare the participants in accepting change as part and parcel of working life </li>
<li>Provide opportunity to the participants in adopting the correct ways on how to manage change, which include managing their
performance or the people reporting to them</li>
<li>Improve the profitability of the organization by possessing people who are able to become more proactive and adaptable through
the changes </li>
<li>Provide the people the ways on how to motivate themselves, as well as those who report to them so that the work environment
will be more conducive for working productively </li>
<li>Develop the people to become effective change leaders, who successfully implement change at work, and making sure that the
change made is meaningful and long lasting </li>
<li>Enhance the participants' knowledge on the current issues that permeates in most world-class organizations in the world
today. </li>
<li>Assist the people in dealing with change difficulties and provide them with means and techniques to solve those problems
</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>Change</h3>
<ul>
<li>Change within self</li>
<li>Change in workplace</li>
<li>Can we deny change?</li>
<li>Benefits of change</li>
<li>Change though paradigm shift</li>
</ul>
<h3>Values & Attitude</h3>
<ul>
<li>Values - the foundation of self</li>
<li>Values - the foundation of corporate culture</li>
<li>Personal value vs. corporate values</li>
<li>Aligning personal values to corporate values</li>
<li>Identifying the attitude</li>
<li>Developing a positive attitude </li>
<li>Creating a corporate attitude</li>
</ul>
<h3>Corporate Culture</h3>
<ul>
<li>Definition of Culture</li>
<li>Identify the existing culture</li>
<li>Selecting and merging the best cultures</li>
<li>Implementing new culture</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>Understanding the importance of a unified culture</h3>
<ul>
<li>Bottom line for Organisations</li>
<li>Work environment</li>
<li>Staff morale</li>
<li>Job satisfaction</li>
<li>Customers' perception</li>
<li>Employees' effectiveness</li>
</ul>
<h3>Paradigm Shift - Improving Service Quality at Workplace</h3>
<ul>
<li>Identifying critical steps in making the Quantum Leap</li>
<li>Redefining the quality of service in your workplace</li>
<li>Emphasizing service quality at work</li>
<li>Changes on the horizon to look out for</li>
</ul>
<h3>Employees' Role in Change</h3>
<ul>
<li>Incorporating change at workplace for excellence</li>
<li>Setting standards of work excellence</li>
<li>Improving on service level to all customers</li>
<li>Characteristics of excellent performer</li>
<li>Your role as a successful performer </li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 3</b>
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<h3>Dealing with Fear of Change</h3>
<ul>
<li>Manifestations of grief</li>
<li>Five common emotions associated with change</li>
<li>Actions for helping other change</li>
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<h3>Using Team Culture as Driver of Change</h3>
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<li>What positive teams' culture consist </li>
<li>Keeping team motivated</li>
<li>Uniting the team</li>
<li>Ten common problems with teams</li>
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<h3>Developing Skills for Successful Change through Teamwork</h3>
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<li>Establishing sense of urgency</li>
<li>Creating the guiding coalition</li>
<li>Communicating the change vision</li>
<li>Empowering employees for broad-based action</li>
<li>Generating short-term wins</li>
<li>Consolidating gains and producing more change</li>
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<h2>Related Courses ›</h2>
<div>
<ul>
<li class="CultureDynamics"><a href="/2016/09/change-management-change-from-within.html">Change Management – Creating Change from Within</a>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-43925434113976938092019-08-01T00:11:00.000+08:002020-03-15T14:26:37.430+08:00Colored Brain Trainer Certification
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<span>Colored Brain Trainer Certification<br />
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<strong>Course Title:</strong>
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Colored Brain Communication Trainer Certification<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
3 Days<br />
<strong>Target Audience:</strong><br />
<span>Corporate and individual trainers / facilitators / coaches and anyone who is looking to embark in the training industry with a ready available training methodology and tool.</span>
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Public Training Events
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<h5 title="Click to view/hide details">Nov 2019 ›</h5>
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<b>Venue:</b>
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<a rel="nofollow noopener noreferrer" class="external-link" href="https://goo.gl/maps/o7dAsKCzr1L2" target="_blank" title="Click to view map"><span>Qliq Hotel, Empire Damansara, Petaling Jaya, Malaysia</span></a>
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<b>Schedule:</b>
<br />
<span>Tue 12 Nov 2019 - Wed 13 Nov 2019
<br />
9:00AM - 5:00PM</span>
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<b>Fee Per Person:</b>
<br />
<span>RM2,600.00</span>
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<li><strong>Register before 22 Oct 2019</strong> for only <strong>RM1,980</strong> per person.</li>
<li><strong>15% discount</strong> for group registration of 3 paxs or more from the same organization.
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<li>You get 1 set of Colored Brain Communication Inventory and Colored Brain Card and free consultation with Master Trainer on your profile worth RM660.</li>
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
<li>Workshop</li>
<li>Group Discussion</li>
<li>Presentation Handouts</li>
<li>CD/DVD</li>
<li>Indoor Activities</li>
<li>Participant Presentation</li>
<li>Video Presentation</li>
<li>Certificate of Participation</li>
</ul>
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<h2>Course Introduction ›</h2>
<div>
<h4 style="margin-top: 15px;">What is Directive Communication Psychology?</h4>
<p>
Directive Communication (DC) is a training and organizational development psychology
developed by Arthur F. Carmazzi that affects how people act and react in teams and
organizations. It is a foundational science for influencing team dynamics to cultivate
high
performance cooperative work culture and leadership across any discipline within an organization. The DC
methodology incorporates the latest breakthroughs in motivational and
genetic psychology, and applies them in improving groups and corporate culture, team
development and work enhancement, and in high yield training development.
</p>
<h4><a href="/2013/12/colored-brain-communication.html" target="_blank">Colored Brain Communication</a> – How your brain communicates?</h4>
<p>
By identifying the fundamental patterns in the way our brain genetically processes
the world
around us, we overcome misunderstanding, conflict, and wastage of individual and group
potential. Awareness of these “Brain Communication” processes gives us the means to
maximize our capacity to act intelligently, to Turbo Charge our natural gifts and use them to
maximize our ability to develop “software” for our brain to achieve greater competence across
many disciplines. We are able to understand others at a deeper level and unleash greater
potential for relationships at work and at home, for easier learning and teaching, and for
greater harmony and cooperation with our environment and our teams.
</p>
</div>
<h2>Course Objectives ›</h2>
<div>
<p>As a Certified Colored Brain Facilitator / Practitioner:</p>
<ul>
<li>Learn the foundations of Directive Communication Psychology and incorporate the
program in your training programs.</li>
<li>Apply the DC Colored Brain model to improve the effectiveness of your teams, leadership,
and personal productivity.</li>
<li>Administer the Colored Brain Communication Inventory, understand and interpret the
scoring, genetic processing, and mental flexibility and miscommunication insights.
</li>
<li>Use the Colored Brain Communication Cards, apply usage in training, and interpret
what is said at the subconscious level of the mind.</li>
<li>Develop ability to identify people with different colored brains and how they can
apply that for greater productivity at work and home.</li>
<li>Develop mechanism to transform people to bring out the best in each other and create
a working environment of better cooperation and personal/organizational success.
</li>
<li>Learn a variety of other tools for specific use in training.</li>
</ul>
</div>
<h2>Course Outline ›</h2>
<div>
<div class="course-outline-day-outer">
<b>DAY 1</b>
</div>
<h3>1. Introduction to DC Psychology</h3>
<ul>
<li>History of Directive Communication</li>
<li>Applications of Directive Communication</li>
<li>DC Training Methodology</li>
<li>Training outcomes / objectives to achieve</li>
</ul>
<h3>2. Being Right - Foundation of Directive Communication</h3>
<ul>
<li>The 4 Insanities</li>
<li>Your Focus & Reticular Activating System</li>
<li>Encoded Assumptions & Rules of Engagement</li>
<li>Brain Model</li>
<li>Circle of Tolerance</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 2</b>
</div>
<h3>3. The Colored Brain Communication</h3>
<ul>
<li>Colored Glasses Syndrome</li>
<li>The 4 Colored Brain Processors</li>
<li>The Colored Brain Communication Inventory Administration</li>
<li>Interpretation of profile</li>
<li>Usage of Colored Brain Communication cards</li>
</ul>
<div class="course-outline-day-outer">
<b>DAY 3</b>
</div>
<h3>4. Colored Team Dynamics</h3>
<ul>
<li>Communication Dynamics</li>
<li>Organizational Colors</li>
<li>The Color of Leadership</li>
<li>The Color of Teams</li>
<li>Other applications</li>
</ul>
</div>
<h2>Methodology ›</h2>
<div>
<ol>
<li>Directive Communication™ is a training and organizational development psychology
developed by Arthur F. Carmazzi that affects how people act and react to each other
in
teams, and how that affects individual performance. It is a foundational science for
influencing team dynamics to cultivate high performance cooperative team culture.</li>
<li>Our methodology is based on interactive learning, experiential activities and facilitative
training style.</li>
<li>We use variety of proprietary training tools, group discussion, team reflective
circle,
storytelling, lecture with games and activities to make learning FUN and IMPACTFUL!</li>
</ol>
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<h2>Related Courses ›</h2>
<div>
<ul>
<li class="ted"><a href="/2018/03/train-the-trainer-program.html">Train-the-Trainer Program</a></li>
<li class="CultureDynamics"><a href="/2013/12/colored-brain-communication.html">Being the Colored Brain Communicator</a></li>
<li class="CultureDynamics"><a href="/2014/11/train-the-trainer-dc-psychology.html">Directive Communication Psychology Trainer Certification</a>
</li>
<li class="CultureDynamics"><a href="/2012/11/effective-presentation-skills.html">Presentation Skills — Speak it Right!</a></li>
<li class="psa"><a href="/2017/09/colored-brain-communication-psa.html">Communicate through Colored Brain Identification & Emotional Drivers</a></li>
<li><a href="/2010/11/soft-skills-training-courses.html">More other Soft Skills training
courses</a></li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-16266477908905076922019-07-01T01:33:00.004+08:002022-08-08T17:15:22.140+08:00Soft Skills Training Courses <script type="application/ld+json">{"@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.malaysiatraining.net/"},{"@type": "ListItem", "position": 2, "name": "Training Courses", "item": "https://www.malaysiatraining.net/p/training-courses.html"}]}</script> <div class="breadcrumb"> <div> <div> <a href="/"> <span>Home</span> </a><span>›</span> </div><div> <a href="/p/training-courses.html"> <span>Training Courses</span> </a><span>›</span> </div></div></div><!--<div class="breadcrumb"> <div> <div itemscope="itemscope" itemtype="https://data-vocabulary.org/Breadcrumb"> <a href="/" itemprop="url"><span itemprop="title">Home</span> </a><span>›</span> </div><div itemscope="itemscope" itemtype="https://data-vocabulary.org/Breadcrumb"> <a href="/p/training-courses.html" itemprop="url"> <span itemprop="title">Training Courses</span></a><span>›</span> </div></div></div>--> <table class="content-header"> <tr> <td style="padding-left: 20px; padding-right: 10px;"> <img style="width: 100px; height: 100px;" src="https://1.bp.blogspot.com/-yZxdWQmZf5c/TrE_DFP5oZI/AAAAAAAACf0/lpXXDtfrIDw/s48/1320176005_Chat.png" alt="Soft Skills Training Category"/> </td><td> <div style="border-left: 7px solid #ccc; padding-left: 10px;"> <h1 style="margin-bottom: 10px;">Soft Skills Training Courses </h1><!--<div class="program-type-tabs-wrapper"> <div id="publicTab" class="program-type-tab" style="float: left; margin-left: 40px; margin-right: 10px;">Public </div><div id="inhouseTab" class="program-type-tab">In-house</div><hr class="trailingGradient"/> </div>--> <ul class="italicNormal" style="font-family: 'Trebuchet MS'; font-size: 0.8em; padding: 0px !important; width: 420px; margin-left: 25px;"> <li style="list-style-image: url(https://1.bp.blogspot.com/-R0krNEjfQ9o/T7Rv1subrtI/AAAAAAAADcw/hnDMYpMnGo0/s16/minus_red.png)"> Click to <b>HIDE </b>all items in this group. </li><li style="list-style-image: url(https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png)"> Click to <b>SHOW </b>all items in this group. </li><li style="list-style-image: url(https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png)"> Click to view course details in <b>new window </b>so that your current view will not be disrupted. </li></ul> </div></td></tr></table><!--<div id="public" class="program-type-header-wrapper"> <div id="publicHelp" title="Help : Mouse-over to read" class="help-icon"><span>?</span> </div><h3>Public Training Calendar 2020</h3> <p id="publicDesc" style="display: none;"> This section contains all <b>Soft Skills</b> courses available for public. Click on the <b>View Event Details</b> link to view the full details of a specific public training event or click on the course title to view the course details. You can still contact the training provider for registration when landing on the course detail page. Also note that <b>ALL</b> of them are available for in-house too. For more in-house Soft Skills courses, scroll down to the next section. </p></div>--><!--<div class="divSectionTitle" style="display: block;"> <h3 id="Section120" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Dec 2019 <span>(8)</span> </h3> </div><div class="divSectionDetails" id="divSection120" style="display: none;"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>More Info</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ComSystem"> <td> <div class="calendar-box"> <span>4</span> <br/> <span>DEC</span> </div><h4>Business Etiquette</h4> <a href="/2018/06/business-english-communication-training.html" title="View course details">Basic Business English Communication</a> <a href="/2018/06/business-english-communication-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.</span></td><td>2 Days</td><td> <a href="/2018/06/business-english-communication-training.html#promotion" target="_blank">View Event Details</a> </td><td> <a class="lightbox-61432347764458" href="javascript:void(0)">Request for In-house Training </a> </td></tr></tbody> </table> </div>--> <div id="inhouse" class="program-type-header-wrapper"> <div class="help-icon" id="inhouseHelp" title="Help : Mouse-over to read"><span>?</span> </div><h3>Available for In-house Training</h3> <p id="inhouseDesc" style="display: none;"> This section contains all <b>Soft Skills</b> courses available for in-house training. Those that are available for public as listed above are also available for in-house, so you do not have to scroll up again. Click on the <b>Contact <Training Provider's Name></b> link to contact the respective training provider for further inquiry or click on the course title to view the course details. You can still request for quotation or view the training provider's contact information when landing on the course detail page. </p></div><div class="divSectionTitle"> <h3 id="Section275" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Administrative & Clerical Skills <span>(10)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;"> — Some courses have been moved to new subcategories!</span>--> </h3> </div><div class="divSectionDetails" id="divSection275"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <h4 style="display: none;">Administrative & Clerical Skills</h4> <a href="/2012/05/business-administration-course.html" title="View course details">Administrative Enhancement Skills </a> <a href="/2012/05/business-administration-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Clerical and Administrative personnel who need to enhance critical and relevant competency sets to perform their functions more effectively. </td><td>2 Days </td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr><tr class="cia"> <td> <a href="/2015/08/administrative-skills-transformation.html" title="View course details">Administrative Transformation Excellence</a> <a href="/2015/08/administrative-skills-transformation.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>All employees in the organization who are involved in office administration, including: Administration Managers, Human Resource Managers, Factory/ Manufacturing/ Production Manager, Head of Department who needs to handle administration duties and tasks, Department Administrative Officers/ Executives/ Assistants/ Clerks, Secretaries/ Personal Assistants, and anyone in the organization who wish to improve their administrative performance. </td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="ComSystem"> <td> <a href="/2018/01/secretarial-course-comsystem.html" title="View course details">Be a Star Secretary</a> <a href="/2018/01/secretarial-course-comsystem.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="ted"> <td> <a href="/2013/12/clerical-skills-training.html" title="View course details">Clerical Development Program</a> <a href="/2013/12/clerical-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Clerical Staffs, Administration Staffs, Non-Executive</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <a href="/2015/08/office-management-secretarial-course.html" title="View course details">Secretarial & Office Management Skill for High Productivity</a> <a href="/2015/08/office-management-secretarial-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is suitable for secretaries, executives and anyone who has to handle office administration.</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2014/03/office-administrative-skills.html" title="View course details">Evolution of the Office Administration </a> <a href="/2014/03/office-administrative-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is suitable for secretaries, executives and anyone who has to handle office administration. </td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td> <a href="/2013/12/filing-record-management.html" title="View course details">How to Manage and Organise Office Records and Files Efficiently</a> <a href="/2013/12/filing-record-management.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Non Executives, Executives, Clerical Workers, Administration Staffs </td><td>2 days </td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <a href="/2014/03/office-administration-training.html" title="View course details">Office Administrative Skills</a> <a href="/2014/03/office-administration-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Clerical Staffs, Administration Staffs, Non-Executive.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <a href="/2014/03/speed-typing-skills.html" title="View course details">Speed Typing Skills</a> <a href="/2014/03/speed-typing-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Anyone who wanted to improve their typing skills.</td><td>1 Day</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <a href="/2015/02/secretarial-course-malaysia.html" title="View course details">Secretaries Week Special</a> <a href="/2015/02/secretarial-course-malaysia.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Secretaries, Personal Assistant, Admin Executive & Executives</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section500" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Business Ethics <span>(2)</span> </h3> </div><div class="divSectionDetails" id="divSection500"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="psa"> <td> <a href="/2019/05/business-ethics-training.html" title="View course details">Ethics and Integrity Training</a> <a href="/2019/05/business-ethics-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>Directors, Managers, Supervisors, Engineers, Officers, HR practitioners, Project leaders.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="althea"> <td> <a href="/2012/11/ethics-at-workplace.html" title="View course details">Ethics at Workplace</a> <a href="/2012/11/ethics-at-workplace.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Employees of any positions in the organizations.</td><td>1 day</td><td><a href="/2012/03/althea-services-company-profile.html">Contact Althea Services</a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section210" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Business Etiquette <span>(13)</span> </h3> </div><div class="divSectionDetails" id="divSection210"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <h4 style="display: none;">Business Etiquette</h4> <a href="/2012/05/corporate-grooming-etiquette.html" title="View course details">Corporate Grooming and Etiquette </a> <a href="/2012/05/corporate-grooming-etiquette.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Officers, Executives, Receptionists, Customer Service, Assistant Managers, Managers who has to face and service customers in their daily line of duty. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kamal"> <td> <a href="/2012/05/business-etiquette-workshop.html" title="View course details">Corporate Grooming & Business Etiquette Workshop </a> <a href="/2012/05/business-etiquette-workshop.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Administrators, Officers, Executives, Middle Managers </td><td>1 day </td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Business Etiquette</h4> <a href="/2014/03/professional-image-etiquette-training.html" title="View course details">Corporate Grooming, Protocol & Business Etiquette for Professionals </a> <a href="/2014/03/professional-image-etiquette-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Sales Professionals, Customer Service Executive and anyone who which to know how to project a professional image. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="althea"> <td> <a href="/2012/11/email-etiquette.html" title="View course details">Email Etiquette</a> <a href="/2012/11/email-etiquette.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior Management, Heads of Department, Human Resource / Administrative staff, Internet Security staff, strategic key personnel in adopting and implementing policies, rules and regulations. </td><td>1 day</td><td><a href="/2012/03/althea-services-company-profile.html">Contact Althea Services</a> </td></tr><tr class="ComSystem"> <td> <a href="/2016/07/email-etiquette-business-writing.html" title="View course details">Email Etiquette & Business Writing</a> <a href="/2016/07/email-etiquette-business-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>Anyone who often write emails at work and would like to be more professional at what they're doing everyday. </span> </td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="ComSystem"> <td> <a href="/2016/07/english-course-for-email-writing.html" title="View course details">English for Email</a> <a href="/2016/07/english-course-for-email-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="ComSystem"> <td> <a href="/2018/01/grooming-etiquette-comsystem.html" title="View course details">Grooming Etiquette - Be Remarkable, Be Distinct</a> <a href="/2018/01/grooming-etiquette-comsystem.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>Employees at all levels and public facing employees in particular. </span></td><td>1 Day</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="kamal"> <td> <a href="/2010/12/grooming-etiquette-understanding.html" title="View course details">Grooming Etiquette and Understanding Personality Workshop </a> <a href="/2010/12/grooming-etiquette-understanding.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Administrators, Officers, Executives, Middle Managers </td><td>1 day </td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="ted"> <td> <a href="/2013/12/telephone-skills-training.html" title="View course details">Power Phone Image at Front Desk</a> <a href="/2013/12/telephone-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is suitable for all front desk personnel and administrative personnel.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="psa"> <td> <a href="/2019/05/business-etiquette-training.html" title="View course details">Professional Grooming & Business Etiquette</a> <a href="/2019/05/business-etiquette-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All staff & employees both executive and non executive levels who wants to cultivate a professional winning image and to be able to handle all work and social situations with poise and ease. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="cia"> <td> <a href="/2019/01/grooming-image-management-training.html" title="View course details">Professional Grooming & Image Management</a> <a href="/2019/01/grooming-image-management-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>This course is applicable to front liners and supporting staff as each and every one of them are the ambassadors of their organizations. They are representing their company and have a role to play in bringing up the organization’s brand value who desire to advance in their profession. </td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Business Etiquette</h4> <a href="/2015/08/business-etiquette-for-professional.html" title="View course details">Professional Image & Etiquette</a> <a href="/2015/08/business-etiquette-for-professional.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Sales Professionals, Customer Service Executive and anyone who which to know how to project a professional image. </td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Business Etiquette</h4> <a href="/2014/03/telephone-skills-course.html" title="View course details">Telephone Techniques that Win Customers </a> <a href="/2014/03/telephone-skills-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels with the need to improve telephone skills.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section148" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Call Centre Essentials <span>(5)</span> </h3> </div><div class="divSectionDetails" id="divSection148"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td><a href="/2012/05/customer-feedback-complaint-handling.html" title="View course details">Complaints Management: Customer Feedback & Complaint Handling </a> <a href="/2012/05/customer-feedback-complaint-handling.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Customer Service</h4> <a href="/2015/08/handling-difficult-customers.html" title="View course details">Handling Difficult and Demanding Customers</a> <a href="/2015/08/handling-difficult-customers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td><a href="/2013/12/telephone-skills-training.html" title="View course details">Power Phone Image at Front Desk</a> <a href="/2013/12/telephone-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is suitable for all front desk personnel and administrative personnel.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="althea"> <td><a href="/2012/11/call-center-telephone-skills.html" title="View course details">Servicing at Call Centers </a> <a href="/2012/11/call-center-telephone-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Specifically for staff in call centers. This training is also applicable to whoever answers the phone servicing internally. </td><td>2 Days</td><td><a href="/2012/03/althea-services-company-profile.html">Contact Althea Services</a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Business Etiquette</h4> <a href="/2014/03/telephone-skills-course.html" title="View course details">Telephone Techniques that Win Customers </a> <a href="/2014/03/telephone-skills-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels with the need to improve telephone skills.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section130" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Communication & Interpersonal <span>(15)</span><!--<i style="font-family: Georgia; color: #ba4646; margin-left: 30px; font-weight: normal; display: none;"> <br/> * Linguistic specific courses have been moved to 'Linguisitc Skills' subcategory.</i>--> </h3> </div><div class="divSectionDetails" id="divSection130"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2013/12/colored-brain-communication.html" title="View course details">Becoming the Colored Brain Communicator</a> <a href="/2013/12/colored-brain-communication.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Individual whose success, depends on effective communication skills in meetings, presentations or one-to-one discussion. Anyone who desires to improve communication and influencing skill and overcome interaction barriers: Managers, Team Leaders, Sales & Marketing Professionals, Technical & Specialists, Professionals & Consultants, Public Relations & Spokespeople, Business owners & Entrepreneurs, Supervisors & Executives. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="psa"> <td> <a href="/2017/09/colored-brain-communication-psa.html" title="View course details">Communicate through Colored Brain Identification & Emotional Drivers</a> <a href="/2017/09/colored-brain-communication-psa.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>For all managers, executives, officers & non-executives from ALL departments - HR, Planning, Corporate Communication, Sales, Purchasing, Technical, Administrative & Finance.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="psa"> <td> <a href="/2017/05/communication-skills-training-psa.html" title="View course details">Communicate Your Way to Success</a> <a href="/2017/05/communication-skills-training-psa.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All business professionals & corporate staff from all the different departments who want to master the skills to communicate in a positive, professional manner no matter what the situation. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="ted"> <td><a href="/2015/10/nlp-communication-skills.html" title="View course details">Communicating with Impact Using NLP</a> <a href="/2015/10/nlp-communication-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Newly appointed managers</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kamal"> <td><a href="/2010/11/conflicts-differing-cultures-at.html" title="View course details">Conflicts & Differing Cultures at Workplace: Are We Communicating Effectively? </a> <a href="/2010/11/conflicts-differing-cultures-at.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Administrators, Officers, Executives, Middle Managers </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2012/11/workplace-interpersonal-skills.html" title="View course details">Developing Workplace Interaction & Interpersonal Skills </a> <a href="/2012/11/workplace-interpersonal-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, assistant managers, executives, supervisors, team leaders, line leaders or anyone in the middle management of organization. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a> </td></tr><tr class="kha"> <td> <a href="/2014/03/communication-skills-enhancement-course.html" title="View course details">Enhance Your Communication Skills </a> <a href="/2014/03/communication-skills-enhancement-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executives, Engineers, Admin Personnel and Support Staff</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="psa"> <td> <a href="/2019/06/persuasion-skills-training.html" title="View course details">Expanding Your Influence and the Power of Persuasion</a> <a href="/2019/06/persuasion-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>ALL who are interested to develop effective and powerful influencing and persuasion skills whether to build trust and rapport, establish understanding and empathy, operate at a higher level of confidence, delegate effectively, obtain commitment and agreement or make impactful presentations. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="kamal"> <td><a href="/2012/03/from-conflict-to-collaboration.html" title="View course details">From Conflict to Collaboration </a> <a href="/2012/03/from-conflict-to-collaboration.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>HR Employees, Executives, Officers and Middle Managers</td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2019/06/influential-communication-training.html" title="View course details">Influential Communication for Leaders</a> <a href="/2019/06/influential-communication-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Individual whose success, depends on effective influential communication skills in meetings, presentations or one-to-one discussion. Anyone who desires to improve communication and influencing skill and overcome interaction barriers.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a> </td></tr><tr class="kha"> <td> <a href="/2019/10/communication-styles-training.html" title="View course details">Managing the Style of Communication for Success</a> <a href="/2019/10/communication-styles-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is suitable for Middle Management staff, including managers, assistant managers, executives and junior executives who want to improve their communication skills.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2019/01/business-writing-powerpeak-training.html" title="View course details">Powerspeak & Business Writing for Professionals</a> <a href="/2019/01/business-writing-powerpeak-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2018/12/communication-skills-for-managers.html" title="View course details">Sharpening Your Communication Skills for Managers</a> <a href="/2018/12/communication-skills-for-managers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Team Leader and HOD</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2012/08/communication-interpersonal-skills.html" title="View course details">The Power of Effective Communication & Interpersonal Skills for Professional </a> <a href="/2012/08/communication-interpersonal-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr> <td><a href="/2011/11/communication-skills-training.html" title="View course details">Towards 5-Star Communication Skills in Providing Excellent Service </a> <a href="/2011/11/communication-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales, Marketers, Customer Supports, Receptions, Office Staffs, Executives, Middle Managers </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section145" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Customer Service <span>(9)</span> </h3> </div><div class="divSectionDetails" id="divSection145"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2014/03/customer-service-with-communication.html" title="View course details">Achieving Customer Service Excellent with Effective Communication Skills </a> <a href="/2014/03/customer-service-with-communication.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is suitable for front office and staff who are constantly working on the forefront meeting customer. </td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2019/10/customer-relationship-management.html" title="View course details">Building Effective Customer Relationship to Maintain & Retain Customers</a> <a href="/2019/10/customer-relationship-management.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Frontline People, Customer Service Personnel, Managers, Team Leader and everyone in the organization.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Customer Service</h4> <a href="/2013/12/handling-difficult-customers.html" title="View course details">Creating Lasting Impressions Even in the Most Challenged Situation</a> <a href="/2013/12/handling-difficult-customers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to ensure customer loyalty. </td><td>1 day</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td> <a href="/2012/08/customer-service-skills.html" title="View course details">Customer Centric Service — The Business Success Factor </a> <a href="/2012/08/customer-service-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kamal"> <td><a href="/2012/05/customer-relationship-management.html" title="View course details">Customer Relationship Management — Art of Customer Retention </a> <a href="/2012/05/customer-relationship-management.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Organisations that are facing challenges of competitors pinching their existing clients. </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="ted"> <td><a href="/2015/11/customer-service-training-for-branch.html" title="View course details">Excellence Customer Service for Branch Staff</a> <a href="/2015/11/customer-service-training-for-branch.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This training is designed for executive and mid-management levels, particularly those considered as the frontline of the organization who interact with customer groups from all levels in and out of the organization.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Customer Service</h4> <a href="/2013/12/customer-service-training.html" title="View course details">Impressing Customers at First Sight</a> <a href="/2013/12/customer-service-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to enhance their service excellence level. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Customer Service</h4> <a href="/2013/12/customer-service-skills.html" title="View course details">The STAR Principles Towards Excellent Customer Service Mindset</a> <a href="/2013/12/customer-service-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for any crew member who has direct contact with customers.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kamal"> <td><a href="/2011/11/customer-service-training.html" title="View course details">Towards Excellent Customer Service through Effective Communication </a> <a href="/2011/11/customer-service-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales, Marketers, Customer Supports, Receptions, Office Staffs, Executives, Middle Managers </td><td>1 day </td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section200" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Difficult People Handling <span>(6)</span> </h3> </div><div class="divSectionDetails" id="divSection200"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2012/05/customer-feedback-complaint-handling.html" title="View course details">Complaints Management: Customer Feedback & Complaint Handling </a> <a href="/2012/05/customer-feedback-complaint-handling.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="cia"> <td> <a href="/2014/12/dealing-with-difficult-people.html" title="View course details">Dealing with Difficult People in Manufacturing</a> <a href="/2014/12/dealing-with-difficult-people.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>The program capitalizes on a cross-functional perspective and is suitable to Leaders who hold key positions across all functions including Production, Quality Assurance, Quality Control, Engineering, Research and Design, Sales & Marketing, Administration, and Human Resources.</td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="smi"> <td> <h4 style="display: none;">Communication & Interpersonal</h4> <a href="/2013/05/stakeholders-management-skills.html" title="View course details">Dealing with Difficult Stakeholders </a> <a href="/2013/05/stakeholders-management-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>HR managers and executives, HR personnel, Line managers, Executives, Engineers, Technicians. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td> <a href="/2015/08/handling-difficult-customers.html" title="View course details">Handling Difficult and Demanding Customers</a> <a href="/2015/08/handling-difficult-customers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td> <a href="/2013/12/managing-difficult-customers.html" title="View course details">Managing Difficult Customers</a> <a href="/2013/12/managing-difficult-customers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales Manager, Sales Executive, Customer Service, Collection Department</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kamal"> <td><a href="/2011/11/dealing-with-difficult-customers.html" title="View course details">Towards Addressing the Needs of Difficult Customers through Effective Communication </a> <a href="/2011/11/dealing-with-difficult-customers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Supervisors, Administrators, Customer Service Staff, Staff who deal with complaints </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section300" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Emotional Intelligence <span>(3)</span> </h3> </div><div class="divSectionDetails" id="divSection300"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="psa"> <td> <a href="/2017/03/emotional-intelligence-at-work.html" title="View course details">Applying Emotional Intelligence at Work</a> <a href="/2017/03/emotional-intelligence-at-work.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All levels of personnel who want to improve emotional intelligence.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="ted"> <td> <a href="/2014/03/emotional-intelligence-training.html" title="View course details">Emotional Excellence at Workplace</a> <a href="/2014/03/emotional-intelligence-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Suitable for all levels of staff, especially leaders.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <a href="/2019/12/emotional-intelligence-training.html" title="View course details">Managing Your Emotional Intelligence for Excellent Work Performance</a> <a href="/2019/12/emotional-intelligence-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executives, Supervisors and Managers and executives who would improve their productivity to become more effective.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section215" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> English & Linguistic Skills <span>(6)</span><!--<i style="font-family: Georgia; color: #ba4646; margin-left: 30px; font-weight: normal; display: none;"> <br/> * New subcategory with English & Mandarin linguistic skills.</i>--> </h3> </div><div class="divSectionDetails" id="divSection215"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ComSystem"> <td> <a href="/2018/06/business-english-communication-training.html" title="View course details">Basic Business English Communication</a> <a href="/2018/06/business-english-communication-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="ted"> <td> <h4 style="display: none;">Linguistic Skills</h4> <a href="/2018/06/english-grammar-proofreading-skills.html" title="View course details">Best Business Grammar & Proofreading Skills Training</a> <a href="/2018/06/english-grammar-proofreading-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td> <span>For busy professionals who want a fast, easy way to brush up on grammar, spelling, editing, proofreading and business writing skills.</span> </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <h4 style="display: none;">Linguistic Skills</h4> <a href="/2018/06/business-english-communication-ted.html" title="View course details">English Communication Essentials for Business</a> <a href="/2018/06/business-english-communication-ted.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td> <span>This workshop is especially for participants who need:</span> <ul style="padding-right: 0px;"> <li>An understanding of basic English grammar and usage </li><li>An awareness of errors that they commonly make and the correct forms</li><li>To write clear, concise and effective business documents </li><li>To understand the basics and essentials for effective presentations</li></ul> </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <h4 style="display: none;">Linguistic Skills</h4> <a href="/2013/12/english-communication-skills.html" title="View course details">English Communication Skills at Workplace</a> <a href="/2013/12/english-communication-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>None Executive and Executive Level </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ComSystem"> <td> <a href="/2016/07/english-course-for-email-writing.html" title="View course details">English for Email</a> <a href="/2016/07/english-course-for-email-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="ted"> <td> <h4 style="display: none;">Linguistic Skills</h4> <a href="/2014/03/learn-english-grammar.html" title="View course details">Grammar is a Tool</a> <a href="/2014/03/learn-english-grammar.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Suitable for all level of staff who need to speak and write to customers. </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section140" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Leadership, <i>General</i> <span>(14)</span> </h3> </div><div class="divSectionDetails" id="divSection140"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kamal"> <td><a href="/2011/11/entrepreneurship-leadership-training.html" title="View course details">Achieving Corporate Excellence through Dynamic Leadership & Entrepreneurship </a> <a href="/2011/11/entrepreneurship-leadership-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Head of Departments, Start-up Entrepreneurs, Supervisors, Middle Managements and Administrators </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Leadership Skills</h4> <a href="/2013/12/colored-brain-leadership-skills.html" title="View course details">Being the Colored Brain Leader</a> <a href="/2013/12/colored-brain-leadership-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Director & Senior Management, Managers, Asst. Managers & Team Leaders. Anyone in the leadership position who aspires to inspire and lead people</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="psa"> <td> <a href="/2017/03/leadership-skills-training-psa.html" title="View course details">Developing Leadership from Within</a> <a href="/2017/03/leadership-skills-training-psa.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All managers, heads of departments, line leaders, supervisors - anyone who wants to learn to apply & maximize leadership skills at the workplace. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Leadership & Supervision</h4> <a href="/2015/07/leadership-training-transformation.html" title="View course details">Lead to Win - Transformation Leadership</a> <a href="/2015/07/leadership-training-transformation.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Executives, Team Leaders, Supervisors, Assistant Managers and Managers level. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ComSystem"> <td> <a href="/2018/06/leadership-coaching-mentoring-course.html" title="View course details">Leadership Coaching & Mentoring</a> <a href="/2018/06/leadership-coaching-mentoring-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>Individuals in leadership roles, including executives, managers at all levels, project managers, team leaders and supervisors.</span> </td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="kha"> <td> <a href="/2019/01/leadership-skills-workshop.html" title="View course details">Leadership Transition for Team Effectiveness</a> <a href="/2019/01/leadership-skills-workshop.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>New or potential manager, existing manager and those interested in discovering more on team dynamics and how to lead a performing team.</td><td>2 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="kha"> <td> <a href="/2012/05/crisis-management-leadership.html" title="View course details">Leading In Crisis - Taking Command & Control of Crisis Situation & Communication </a> <a href="/2012/05/crisis-management-leadership.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Company Directors, Managers, Team Leader, Top Management, Middle Management, Senior Management, Spokesperson of an institution, organization, corporate or government;Key Person who deal with the media in their organization;Business Owners, Stakeholders, Investors and Public Relations personnel. </td><td>2 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="CultureDynamics"> <td> <a href="/2019/06/leadership-skills-training-course.html" title="View course details">Leading People with Results</a> <a href="/2019/06/leadership-skills-training-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Director & Senior Management, Managers, Asst. Managers & Team Leaders, and anyone in the leadership position who aspires to inspire and lead people. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="ted"> <td> <a href="/2013/12/management-training-program.html" title="View course details">Management Development Program</a> <a href="/2013/12/management-training-program.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Branch Heads </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <a href="/2018/02/leadership-skills-for-new-managers.html" title="View course details">New Manager, New Leader</a> <a href="/2018/02/leadership-skills-for-new-managers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is designed to equip new managers with the right leadership skills. Executives who are to be promoted or just recently promoted as manager are welcomed to attend.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="CultureDynamics"> <td> <a href="/2018/10/leadership-psychology-training.html" title="View course details">The Hero's Way in Leadership Psychology</a> <a href="/2018/10/leadership-psychology-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Individuals from various industries, education levels and positions who want to improve their abilities to affect influence, productivity and personal fulfillment. Directive Communication psychology cultivates groups that develop individuals, their peers, superiors and subordinates to achieve higher levels of performance and motivations. </td><td>3 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kamal"> <td><a href="/2014/07/leadership-style-training.html" title="View course details">The Right Leadership Style for the Leaders of 21st Century </a> <a href="/2014/07/leadership-style-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Executives, Administrators Assistant Managers and Managers </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="ted"> <td><a href="/2015/11/situational-leadership-skills.html" title="View course details">The Situational Leadership Skills</a> <a href="/2015/11/situational-leadership-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Middle Managers</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Leadership & Supervision</h4> <a href="/2015/07/leadership-skills-training.html" title="View course details">The Ultimate Leader</a> <a href="/2015/07/leadership-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Team Leaders, Supervisors, Executives</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section700" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Leadership, <i>Coaching</i> <span>(2)</span> </h3> </div><div class="divSectionDetails" id="divSection700"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2016/11/coaching-skills-for-leaders.html" title="View course details">Corporate Coaching Skills for Leaders</a> <a href="/2016/11/coaching-skills-for-leaders.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Executives, managers, leaders and emerging leaders who want to learn and incorporate coaching skills into their current leadership style in order to increase their effectiveness and influence within their organizations. </td><td>2 Days </td><td> <a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr><tr class="kha"> <td> <a href="/2014/07/coaching-skills-training.html" title="View course details">Effective Coaching Techniques for Managers </a> <a href="/2014/07/coaching-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>This course is suitable for all senior managers and heads of department who lead teams and have subordinates who may be called upon to lead or be promoted in the future. </td><td>2 Days </td><td> <a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section600" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Leadership, <i>Supervisory</i> <span>(7)</span> </h3> </div><div class="divSectionDetails" id="divSection600"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kamal"> <td> <a href="/2011/11/supervisory-skills-training.html" title="View course details">Effective Supervisory Skills &Personal Development for Middle Management &Executives </a> <a href="/2011/11/supervisory-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Administrators, Officers, Executives, Middle Managers </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Leadership & Supervision</h4> <a href="/2012/05/essential-leadership-skills.html" title="View course details">Essential Leadership Skills For Supervisors and Managers </a> <a href="/2012/05/essential-leadership-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td> <a href="/2013/12/executive-development-program.html" title="View course details">Executive Development Program</a> <a href="/2013/12/executive-development-program.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executive Level</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <a href="/2019/07/supervisory-skills-training.html" title="View course details">Supervisors in Action 3.0</a> <a href="/2019/07/supervisory-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Production & Administrative – Line Leaders, Supervisors, Officers, Engineers, and Executives interested in improving Supervisory Skills in Manufacturing Industry.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kamal"> <td><a href="/2013/12/supervisory-skills-development.html" title="View course details">Supervisory Development Excellence Program</a> <a href="/2013/12/supervisory-skills-development.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Officers, Executives</td><td>35 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="cia"> <td> <a href="/2015/08/leadership-skills-supervisory.html" title="View course details">Supervisory Enhancement for Leadership Excellence</a> <a href="/2015/08/leadership-skills-supervisory.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Supervisors, Officers, Executives & Managers.</td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="ted"> <td><a href="/2013/12/factory-supervisory-skills.html" title="View course details">Supervisory Skills for Factory Supervisors</a> <a href="/2013/12/factory-supervisory-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Suitable for safety and production supervisors who work in the factory and manufacturing environment. </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section160" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Negotiation Skills <span>(5)</span> </h3> </div><div class="divSectionDetails" id="divSection160"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <h4 style="display: none;">Negotiation Skills</h4> <a href="/2015/11/effective-negotiation-skills-training.html" title="View course details">Effective Negotiation Skills</a> <a href="/2015/11/effective-negotiation-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers and executives from sales, procurement, projects etc.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Negotiation Skills</h4> <a href="/2011/11/negotiation-skills-training.html" title="View course details">Negotiation Power: Pitch it Right</a> <a href="/2011/11/negotiation-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, professionals, consultants, executives, business owners, decision makers, purchasing managers / executives, sales and marketing manager / executives or anyone whose work requires them to negotiate and obtain a good deal in negotiation. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="smi"> <td> <h4 style="display: none;">Negotiation Skills</h4> <a href="/2017/03/negotiation-skills-training-smi.html" title="View course details">Negotiation Skills</a> <a href="/2017/03/negotiation-skills-training-smi.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Sales Executives, Supervisors and Customer Service Support</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Negotiation Skills</h4> <a href="/2012/11/negotiation-techniques-training.html" title="View course details">Negotiation Techniques That Bring Results </a> <a href="/2012/11/negotiation-techniques-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2012/08/strategic-negotiation-skills.html" title="View course details">Strategic Sales Negotiation for Profit </a> <a href="/2012/08/strategic-negotiation-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executives, Managers, Marketing and Sales Staff, Account Relationship Representatives, Customer Service Representatives, Contract Negotiators, Technical and Support Representatives and every professional whose success is determined by effective sales and negotiation skills. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section155" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Personal Development & Motivation <span>(7)</span> </h3> </div><div class="divSectionDetails" id="divSection155"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="psa"> <td> <a href="/2017/03/soft-skills-10-key-tools.html" title="View course details">10 Key Tools For Work Success</a> <a href="/2017/03/soft-skills-10-key-tools.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - anyone who wants to master the key tools for greater work success & effectiveness. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="smi"> <td> <h4 style="display: none;">Personal Development & Motivation</h4> <a href="/2013/12/developing-positive-attitude.html" title="View course details">Developing & Maintaining Positive Attitude at Workplace </a> <a href="/2013/12/developing-positive-attitude.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is suitable for anyone who has a responsibility for improving performance. It is excellent for HR professionals, line and functional managers, who have to work through people to show how to garner the necessary support needed for highlighting and addressing issues that affect the realization of business objectives.</td><td>1 Day</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a></td></tr><tr class="CultureDynamics"> <td> <a href="/2013/05/employee-motivation-training.html" title="View course details">Dimensions of A Top Achiever </a> <a href="/2013/05/employee-motivation-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, middle and senior management, team leaders, sales, executives, marketing personnel and anyone who inspire to achieve higher level of excellence in their life. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a> </td></tr><tr class="ted"> <td><a href="/2015/11/self-improvement-training.html" title="View course details">Fear the Clock, Ignore the Compass – Relishing Self-Improvement</a> <a href="/2015/11/self-improvement-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Middle Management</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="CultureDynamics"> <td> <a href="/2019/06/personal-development-training.html" title="View course details">Personal Development: Goal Setting & Priority Planning</a> <a href="/2019/06/personal-development-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, supervisors, team leaders or anyone who desires to achieve goals and enhance personal effectiveness.</td><td>1 Day</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a> </td></tr><tr class="psa"> <td> <a href="/2017/03/positive-work-attitude-training.html" title="View course details">Positive Work Attitude</a> <a href="/2017/03/positive-work-attitude-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>For all staff at all levels of the organization. From sales, purchasing & customer service personnel to production, technical, quality control to administrative & front line employees etc. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="kamal"> <td><a href="/2011/11/positive-attitude-training.html" title="View course details">Positive Work Attitude – The Key to Higher Productivity </a> <a href="/2011/11/positive-attitude-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Supervisors, Administrators, Officers, Executives, Middle Managers </td><td>1 day </td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section165" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Presentation & Public Speaking Skills <span>(6)</span> </h3> </div><div class="divSectionDetails" id="divSection165"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2019/10/high-impact-presentation-skills-training.html" title="View course details">High Impact Presentation Skills for Professionals</a> <a href="/2019/10/high-impact-presentation-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Leaders, Supervisors, Middle and Senior Managers who are have key responsibilities to influence others to deliver business objectives.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2013/09/public-speaking-skills.html" title="View course details">Inspiring Public Speaking & Presentation Skills</a> <a href="/2013/09/public-speaking-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Anybody who has to speak in public or deliver presentations to clients, customers or management.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Presentation Skills</h4> <a href="/2012/05/presentation-skills-branding.html" title="View course details">Power Business Presentation — Personal Branding & Image </a> <a href="/2012/05/presentation-skills-branding.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is ideal for people who are engaged in addressing a large crowd. It is very important for people in the area of sales, marketing and those who often present on behalf of an organisation. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kamal"> <td> <h4 style="display: none;">Presentation Skills</h4> <a href="/2011/11/presentation-skills-training.html" title="View course details">Powerful Presentation Skills </a> <a href="/2011/11/presentation-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales, Marketers, Office Staffs, Supervisors, College Students </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Presentation Skills</h4> <a href="/2012/11/effective-presentation-skills.html" title="View course details">Presentation Skills — Speak it Right!</a> <a href="/2012/11/effective-presentation-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executives, Sales People, Marketing Professionals, Business Owners, Managers, Customer Service Specialist and anyone who wants to communicate and present effectively in small or large groups. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="ted"> <td> <h4 style="display: none;">Presentation Skills</h4> <a href="/2014/03/business-presentation-skills.html" title="View course details">Successful Presentation Skills</a> <a href="/2014/03/business-presentation-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>The course is intended for Sales Professionals, Marketing Professionals, Managers, Executives, Customer Service and Support staff</td><td>3 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section150" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Sales & Marketing <span>(10)</span> </h3> </div><div class="divSectionDetails" id="divSection150"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <a href="/2020/01/retail-sales-training-course.html" title="View course details">Closing High Retail Sales</a> <a href="/2020/01/retail-sales-training-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This workshop is designed for Retail Sales Professionals, Retail Supervisors, Retail Area Managers, Retail Managers, Training or Learning and Development department.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Sales & Marketing</h4> <a href="/2012/11/nlp-sales-skills-training.html" title="View course details">Improve Sales Skill Using NLP Techniques </a> <a href="/2012/11/nlp-sales-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This training program is designed for new recruits, frontline personnel, account representative, Tele-Marketers, Sales Professional, booth sales person, sales spokesman, sales and marketing supervisors, team leaders, entrepreneurs and any player involving in sales process, Entrepreneur and Business Owner. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="smi"> <td> <h4 style="display: none;">Sales & Marketing</h4> <a href="/2017/03/sales-marketing-training.html" title="View course details">Influencing Skills for Sales & Marketing</a> <a href="/2017/03/sales-marketing-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales Managers, Marketing Managers, Sales and Marketing Executives, Supervisors and Customer Service Support.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td> <a href="/2014/03/nlp-sales-techniques-training.html" title="View course details">Introduction to NLP Selling Techniques </a> <a href="/2014/03/nlp-sales-techniques-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Sales Professionals of all levels, Sales Managers or Team Leaders, Negotiator, Customer Service Personnel and Heads of Department. </td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ComSystem"> <td> <a href="/2018/01/online-marketing-course.html" title="View course details">Mastering Online Marketing</a> <a href="/2018/01/online-marketing-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>This program is suitable for non-technical business and marketing professionals who would like to leverage the power of various modern online marketing tools to boost their business growth.</span></td><td>1 Day</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="kamal"> <td><a href="/2011/02/sales-training-workshop.html" title="View course details">Power Pack Sales Workshop </a> <a href="/2011/02/sales-training-workshop.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Sales Personnel &Marketing Personnel </td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="althea"> <td><a href="/2012/11/sales-training-malaysia.html" title="View course details">Relationship Selling </a> <a href="/2012/11/sales-training-malaysia.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Employees who do servicing of external and internal clients.</td><td>2 Days</td><td><a href="/2012/03/althea-services-company-profile.html">Contact Althea Services</a> </td></tr><tr class="kha"> <td> <a href="/2019/01/sales-training-course.html" title="View course details">Selling Your Way to Success</a> <a href="/2019/01/sales-training-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Everyone who is interested in building long-lasting client relationship and creating valuable teamwork within the team.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ComSystem"> <td> <a href="/2018/01/social-media-marketing-training.html" title="View course details">Social Media Marketing</a> <a href="/2018/01/social-media-marketing-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>This program is a must buy-in for managers, executives, sales and marketing team who want to generate more brand exposure and leads.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html">Contact ComSystem Solutions </a> </td></tr><tr class="psa"> <td> <a href="/2017/03/selling-skills-training-psa.html" title="View course details">Successful Selling Skills</a> <a href="/2017/03/selling-skills-training-psa.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All sales professionals, telesales professionals, marketing professionals, telemarketing professionals, business development professionals - anyone who is interested to improve their sales.</span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section170" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Team-Building <span>(12)</span> </h3> </div><div class="divSectionDetails" id="divSection170"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kamal"> <td><a href="/2012/08/team-building-personal-development.html" title="View course details">Bringing out the Best in You: Effective Personal Development for Employees </a> <a href="/2012/08/team-building-personal-development.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Employees of all levels</td><td>3 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="CultureDynamics"> <td><a href="/2012/11/indoor-team-building.html" title="View course details">Indoor Team-building: Building a Dynamic Team </a> <a href="/2012/11/indoor-team-building.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Directors, managers, supervisors, executives and staff</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td><a href="/2012/05/team-building-synergy.html" title="View course details">Lead To Win – High Impact Team Synergy </a> <a href="/2012/05/team-building-synergy.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Clerks, Officers, Executives, Supervisors, Administrators, Managers of all levels;and all employees of an organization. </td><td>3 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="kha"> <td><a href="/2015/06/team-building-team-dynamics.html" title="View course details">Team Dynamics – Realign Team Towards Excellent Performance</a> <a href="/2015/06/team-building-team-dynamics.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Employees at all levels.</td><td>2 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="kha"> <td><a href="/2016/08/team-building-awesome-team.html" title="View course details">Team-building — Awesome Team</a> <a href="/2016/08/team-building-awesome-team.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executive, Managers or anyone who wants to turn their existing team into an awesome team.</td><td>2 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="ted"> <td><a href="/2014/03/team-building-bond-to-win.html" title="View course details">Team Building — Bond to Win</a> <a href="/2014/03/team-building-bond-to-win.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Officer, Non Executive, Executive, Asst Manager, Manager and Senior Manager</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td><a href="/2016/08/team-building-avengers-initiative.html" title="View course details">Team-building — The Avengers Initiative</a> <a href="/2016/08/team-building-avengers-initiative.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executives, Managers, and all staffs within any organizations.</td><td>3 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="kha"> <td><a href="/2016/08/team-building-training-top-team.html" title="View course details">Team-building — T.O.P Team</a> <a href="/2016/08/team-building-training-top-team.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Executive, Managers or anyone who wants to turn their existing team into an a High Performing Team.</td><td>3 Days</td><td><a href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia</a></td></tr><tr class="ted"> <td><a href="/2014/03/team-building-for-high-performance.html" title="View course details">Team-Building for High Performance</a> <a href="/2014/03/team-building-for-high-performance.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels of employees are encouraged to participate, from non-executives to directors.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td><a href="/2014/07/team-building-avatar-experience.html" title="View course details">Team-building: Avatar Experience</a> <a href="/2014/07/team-building-avatar-experience.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels of employees are encouraged to participate.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td><a href="/2014/07/team-building-integration-to-progression.html" title="View course details">Team-building: Integration to Progression</a> <a href="/2014/07/team-building-integration-to-progression.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels of employees are encouraged to participate.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td><a href="/2014/07/team-building-towards-excellence.html" title="View course details">Team-building: T.E.A.M Towards Excellence</a> <a href="/2014/07/team-building-towards-excellence.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All levels of employees are encouraged to participate.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section450" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Analytical</i> <span>(4)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection450"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <h4 style="display: none;">Creativity & Problem Solving</h4> <a href="/2015/11/analytical-skills-critical-thinking.html" title="View course details">Analytical & Critical Thinking Skills</a> <a href="/2015/11/analytical-skills-critical-thinking.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively. </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="cia"> <td> <a href="/2019/05/analytical-thinking-problem-solving.html" title="View course details">Analytical Thinking & Problem Solving Skills</a> <a href="/2019/05/analytical-thinking-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving. Highly encourage junior managers, supervisors, team leaders from all departments to attend. </td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="smi"> <td> <h4 style="display: none;">Creativity, Problem Solving & Decision Making</h4> <a href="/2017/03/analytical-skills-for-financial.html" title="View course details">Critical Thinking & Analytical Skills for Financial Institutions</a> <a href="/2017/03/analytical-skills-for-financial.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior Managers, Managers, Executives, Supervisors and Customer Service Support.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td><a href="/2012/05/synergized-problem-solving.html" title="View course details">Synergized Problem Solving Using Analytical & Creative Thinking </a> <a href="/2012/05/synergized-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section410" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Creative Thinking</i> <span>(5)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection410"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <h4 style="display: none;">Problem Solving</h4> <a href="/2012/11/problem-solving-decision-making.html" title="View course details">Box Breaking Problem Solving & Decision Making Skills </a> <a href="/2012/11/problem-solving-decision-making.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kamal"> <td><a href="/2012/05/creative-thinking-problem-solving.html" title="View course details">Creative Thinking and Problem Solving Workshop </a> <a href="/2012/05/creative-thinking-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Management trainees, Executives, Middle Managers</td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="ted"> <td> <h4 style="display: none;">Creativity & Problem Solving</h4> <a href="/2013/12/creative-thinking-skills.html" title="View course details">Innovation and Creativity for Better Performance</a> <a href="/2013/12/creative-thinking-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, team leaders and project managers</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td><a href="/2012/05/synergized-problem-solving.html" title="View course details">Synergized Problem Solving Using Analytical & Creative Thinking </a> <a href="/2012/05/synergized-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="psa"> <td> <a href="/2017/03/think-outside-box-training.html" title="View course details">Thinking Outside the Box & Problem Solving</a> <a href="/2017/03/think-outside-box-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - Anyone who wants to learn to be a solution provider & provide creative input/ideas at the workplace. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section420" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Critical Thinking</i> <span>(3)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection420"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <h4 style="display: none;">Creativity & Problem Solving</h4> <a href="/2015/11/analytical-skills-critical-thinking.html" title="View course details">Analytical & Critical Thinking Skills</a> <a href="/2015/11/analytical-skills-critical-thinking.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively. </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="smi"> <td> <h4 style="display: none;">Creativity, Problem Solving & Decision Making</h4> <a href="/2017/03/analytical-skills-for-financial.html" title="View course details">Critical Thinking & Analytical Skills for Financial Institutions</a> <a href="/2017/03/analytical-skills-for-financial.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior Managers, Managers, Executives, Supervisors and Customer Service Support.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td> <a href="/2014/07/critical-thinking-decision-making.html" title="View course details">Critical Thinking & Decision Making</a> <a href="/2014/07/critical-thinking-decision-making.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section430" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Decision Making</i> <span>(3)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection430"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <h4 style="display: none;">Problem Solving</h4> <a href="/2012/11/problem-solving-decision-making.html" title="View course details">Box Breaking Problem Solving & Decision Making Skills </a> <a href="/2012/11/problem-solving-decision-making.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td> <a href="/2014/07/critical-thinking-decision-making.html" title="View course details">Critical Thinking & Decision Making</a> <a href="/2014/07/critical-thinking-decision-making.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="smi"> <td> <h4 style="display: none;">Creativity, Problem Solving & Decision Making</h4> <a href="/2017/03/problem-solving-decision-making-smi.html" title="View course details">Problem Solving & Decision Making</a> <a href="/2017/03/problem-solving-decision-making-smi.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior Managers, General Managers Department Heads, Functional Managers. Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section400" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Mind Mapping</i> <span>(2)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection400"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2013/12/thinking-skills-mind-mapping.html" title="View course details">Mind Mapping Techniques — Enhance Your Thinking Skills</a> <a href="/2013/12/thinking-skills-mind-mapping.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is suitable for Executive, Supervisors, Officers, Administrators, Managers and anyone who are interested in solving problems at workplace using mind mapping method / technique.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2019/02/mind-mapping-training.html" title="View course details">Mind Mapping: A Practical Approach to Problem Solving & Creative Thinking</a> <a href="/2019/02/mind-mapping-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td> <ul style="padding-right: 0px;"> <li>Individuals who would like to learn a practical tool to help them to be more effective and efficient at work</li><li>Anyone who is interested in unleashing (or simply finding) their creativity. </li><li>Anyone who is currently facing a business problem and/or who wants to know how to solve problems in a structured and well-thought through way</li></ul> </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section440" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Problem Solving</i> <span>(7)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection440"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="cia"> <td> <a href="/2019/05/analytical-thinking-problem-solving.html" title="View course details">Analytical Thinking & Problem Solving Skills</a> <a href="/2019/05/analytical-thinking-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving. Highly encourage junior managers, supervisors, team leaders from all departments to attend. </td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Problem Solving</h4> <a href="/2012/11/problem-solving-decision-making.html" title="View course details">Box Breaking Problem Solving & Decision Making Skills </a> <a href="/2012/11/problem-solving-decision-making.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kamal"> <td><a href="/2012/05/creative-thinking-problem-solving.html" title="View course details">Creative Thinking and Problem Solving Workshop </a> <a href="/2012/05/creative-thinking-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Management trainees, Executives, Middle Managers</td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="smi"> <td> <h4 style="display: none;">Creativity, Problem Solving & Decision Making</h4> <a href="/2017/03/problem-solving-decision-making-smi.html" title="View course details">Problem Solving & Decision Making</a> <a href="/2017/03/problem-solving-decision-making-smi.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Senior Managers, General Managers Department Heads, Functional Managers. Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.</td><td>2 Days</td><td><a style="display: block;" href="/2012/11/sharma-management-international.html">Contact Sharma Management International </a> </td></tr><tr class="kha"> <td> <a href="/2019/10/problem-solving-thinking-skills-training.html" title="View course details">Strategic Thinking Process for Effective Problem Solving</a> <a href="/2019/10/problem-solving-thinking-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Team Leader, Supervisors, Customer Service Executives or Sales Executives.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td><a href="/2012/05/synergized-problem-solving.html" title="View course details">Synergized Problem Solving Using Analytical & Creative Thinking </a> <a href="/2012/05/synergized-problem-solving.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="psa"> <td> <a href="/2017/03/think-outside-box-training.html" title="View course details">Thinking Outside the Box & Problem Solving</a> <a href="/2017/03/think-outside-box-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - Anyone who wants to learn to be a solution provider & provide creative input/ideas at the workplace. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section460" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Thinking Skills, <i>Root Cause Analysis</i> <span>(1)</span><!--<span style="color: #ba4646; font-size: .8em; text-transform: none; display: none;">— New subcategory!</span>--> </h3> </div><div class="divSectionDetails" id="divSection460"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="cia"> <td> <a href="/2019/09/root-cause-analysis-training.html" title="View course details">Root Cause Analysis for Internal Auditors</a> <a href="/2019/09/root-cause-analysis-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>This workshop will be essential use to Heads, Directors, General Managers, Managers and Executives of the following departments: Internal Audit, Corporate Assurance, Corporate Governance, Risk Management, Internal Control, Compliance.</td><td>2 Days</td><td> <a style="display: block;" href="/2014/12/corporate-intelligence-advisors.html">Contact Corporate Intelligence Advisors</a> </td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section180" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Time & Stress Management <span>(5)</span> </h3> </div><div class="divSectionDetails" id="divSection180"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <h4 style="display: none;">Time & Stress Management</h4> <a href="/2012/11/time-management-training.html" title="View course details">Manage Time & Achieve Results </a> <a href="/2012/11/time-management-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, executives, supervisors, team leaders or anyone who desires to achieve more and be more efficient and effective in their use of time. </td><td>2 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a> </td></tr><tr class="kamal"> <td><a href="/2011/11/stress-management-workplace.html" title="View course details">Stress Management: Are We Managing Stress Effectively? </a> <a href="/2011/11/stress-management-workplace.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>All groups of employees who are facing stress at workplace</td><td>2 Days</td><td><a href="/2010/11/about-kamal-kenny.html">Contact Dr Kamal Kenny</a></td></tr><tr class="psa"> <td> <a href="/2017/03/time-management-training-psa.html" title="View course details">Tame the Time Monster</a> <a href="/2017/03/time-management-training-psa.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td><span>All managers, executives, supervisors, support and admin personnel, sales and marketing, customer service and front desk, PR, technical staff, engineers, production staff, QA staff and anyone who wants to learn to apply and maximize their time at the workplace. </span></td><td>2 Days</td><td> <a style="display: block;" href="/2016/10/peak-success-abundance.html">Contact Peak Success Abundance </a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Time & Stress Management</h4> <a href="/2012/08/stress-time-management.html" title="View course details">Time & Stress Management — Enhance, Organize & Performed </a> <a href="/2012/08/stress-time-management.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Time & Stress Management</h4> <a href="/2014/03/time-management-course.html" title="View course details">Time Mastery — Plan & Organize </a> <a href="/2014/03/time-management-course.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace; anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work. </td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section220" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Train-the-Trainer <span>(5)</span> </h3> </div><div class="divSectionDetails" id="divSection220"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="CultureDynamics"> <td> <h4 style="display: none;">Train-the-Trainer</h4> <a href="/2014/03/colored-brain-trainer-certification.html" title="View course details">Colored Brain Communication Trainer Certification </a> <a href="/2014/03/colored-brain-trainer-certification.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Corporate and individual trainers / facilitators / coaches and anyone who is looking to embark in the training industry with a ready available training methodology and tool. </td><td>3 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="CultureDynamics"> <td> <h4 style="display: none;">Train-the-Trainer</h4> <a href="/2014/11/train-the-trainer-dc-psychology.html" title="View course details">Directive Communication Psychology Trainer Certification</a> <a href="/2014/11/train-the-trainer-dc-psychology.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Trainers and aspiring trainers to-be.</td><td>6 Days</td><td><a style="display: block;" href="/2012/11/culture-dynamics.html">Contact Culture Dynamics DCI </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Train-the-Trainer</h4> <a href="/2013/09/train-the-trainer-fundamental.html" title="View course details">Fundamental of Train-The-Trainer</a> <a href="/2013/09/train-the-trainer-fundamental.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Line Trainers</td><td>3 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Train-the-Trainer</h4> <a href="/2016/06/psmb-train-the-trainer-certification.html" title="View course details">PSMB Train-the-Trainer Certification Program</a> <a href="/2016/06/psmb-train-the-trainer-certification.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.</td><td>5 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a> </td></tr><tr class="ted"> <td> <h4 style="display: none;">Train-the-Trainer</h4> <a href="/2018/03/train-the-trainer-program.html" title="View course details">Train-the-Trainer Program</a> <a href="/2018/03/train-the-trainer-program.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This program is designed for those who want to become a professional trainer, including technical and non-technical trainers. </td><td>5 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section250" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Writing Skills, <i>General</i> <span>(3)</span> </h3> </div><div class="divSectionDetails" id="divSection250"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <h4 style="display: none;">Writing Skills</h4> <a href="/2013/05/business-writing-skills-training.html" title="View course details">Effective Business Writing Skill for Professionals</a> <a href="/2013/05/business-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td> This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td> <a href="/2013/12/professional-writing-skills.html" title="View course details">Enhancing Professional Writing Skills</a> <a href="/2013/12/professional-writing-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Managers and Executives who want to enhance their accuracy and written fluency skills in letters and reports.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <a href="/2019/01/business-writing-powerpeak-training.html" title="View course details">Powerspeak & Business Writing for Professionals</a> <a href="/2019/01/business-writing-powerpeak-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a></td><td>This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.</td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section256" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Writing Skills, <i>Email</i> <span>(5)</span> </h3> </div><div class="divSectionDetails" id="divSection256"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <a href="/2018/03/email-writing-skills-training.html" title="View course details">Effective & Constructive E-Mail Writing</a> <a href="/2018/03/email-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Anyone who need to improve their email writing skills.</td><td>1 Day</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <a href="/2014/07/email-writing-skills-debt-collection.html" title="View course details"> Effective Email Writing for Debt Collection </a> <a href="/2014/07/email-writing-skills-debt-collection.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Manager, Executives, Supervisors and those who wish to enhance their writing skills in their work place.</td><td>1 Day</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ComSystem"> <td> <a href="/2016/07/email-etiquette-business-writing.html" title="View course details">Email Etiquette & Business Writing</a> <a href="/2016/07/email-etiquette-business-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td> <span>Anyone who often write emails at work and would like to be more professional at what they're doing everyday. </span> </td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html"> Contact ComSystem Solutions </a> </td></tr><tr class="ComSystem"> <td> <a href="/2016/07/english-course-for-email-writing.html" title="View course details">English for Email</a> <a href="/2016/07/english-course-for-email-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td> <span> This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing. </span> </td><td>2 Days</td><td> <a style="display: block;" href="/2016/05/comsystem-solutions.html"> Contact ComSystem Solutions </a> </td></tr><tr class="kha"> <td> <h4 style="display: none;">Writing Skills</h4> <a href="/2019/02/email-writing-skills-training.html" title="View course details">Professional Email Writing for Executives</a> <a href="/2019/02/email-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Managers, Head of Department, Sales Professionals, Executive and Secretaries who require to present a professional email writing.</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section258" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Writing Skills, <i>Minutes</i> <span>(1)</span> </h3> </div><div class="divSectionDetails" id="divSection258"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="kha"> <td> <a href="/2019/10/minutes-writing-skills-training.html" title="View course details">Effective Minutes Writing for Business</a> <a href="/2019/10/minutes-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Secretaries, Head of Department, Project Managers, Managers and anyone who wish to learn the techniques of effective minutes writing.</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section252" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Writing Skills, <i>Report</i> <span>(4)</span> </h3> </div><div class="divSectionDetails" id="divSection252"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <a href="/2018/07/audit-report-writing-skills-training.html" title="View course details">Audit Report Writing Workshop for Internal Auditors</a> <a href="/2018/07/audit-report-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Junior auditors, senior auditors and more experienced personnel.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="kha"> <td> <h4 style="display: none;">Writing Skills</h4> <a href="/2012/11/business-report-writing.html" title="View course details">Effective Report Writing for Business </a> <a href="/2012/11/business-report-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Managers, Executive, Engineers, Project Manager and anyone who need to submit report to the management. </td><td>2 Days</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="kha"> <td> <a href="/2019/01/report-writing-skills-training.html" title="View course details">Power Report Writing for Executive</a> <a href="/2019/01/report-writing-skills-training.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Managers, Team Leaders and Engineers</td><td>1 Day</td><td><a style="display: block;" href="/2012/05/Knowledge-Hub-Asia.html">Contact Knowledge Hub Asia </a></td></tr><tr class="ted"> <td> <a href="/2013/12/business-proposal-report-writing.html" title="View course details">Report and Proposal Writing Skills</a> <a href="/2013/12/business-proposal-report-writing.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>Manager, Executives, Supervisors and those who wish to enhance their writing skills in their workplace. </td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div class="divSectionTitle"> <h3 id="Section254" title="Click to show programs"> <img src="https://1.bp.blogspot.com/-6XFSbPPlKHk/T7Rv1uLzxtI/AAAAAAAADc0/OgZYH8hyPVQ/s16/plus_red.png" alt="[-]"/> Writing Skills, <i>Technical</i> <span>(2)</span> </h3> </div><div class="divSectionDetails" id="divSection254"> <table class="courseAttributes"> <thead> <tr> <th>Course Title</th> <th>Target Audience</th> <th>Duration</th> <th>Public Training</th> <th>In-house Training</th> </tr></thead> <tbody> <tr class="ted"> <td> <a href="/2016/05/technical-report-writing-skills.html" title="View course details">Technical Report Writing</a> <a href="/2016/05/technical-report-writing-skills.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>For engineers and technical personnel who often need to write technical documentations and reports.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr><tr class="ted"> <td> <a href="/2016/05/technical-writing-skills-for-engineers.html" title="View course details"> Technical Writing Skills Made Easy for Engineers & Technical Staffs </a> <a href="/2016/05/technical-writing-skills-for-engineers.html" title="View course details in new window" target="_blank"> <img src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhkqC5pi0vLTo7Oy9NjTenwwjBlVgK92mVMmK4xemFl5WCUicK6CRtfDexfbwHFtE017erjNobENdKbIU0mVjG4yPMZjrYaviZHgQC3zxhbBrESUQIM_fc3J7MWZ60ECG927rerwPpMHZIo/s16/view_course_details_2.png" alt="View Course Details in new window" title="View course details in new window"/> </a> </td><td>For engineers and technical staffs who frequently need to prepare technical documentations.</td><td>2 Days</td><td><a style="display: block;" href="/2014/07/ted-integrated.html">Contact TED Integrated </a></td></tr></tbody> </table> </div><div id="catgWebpart"></div><div id="searchOption" class="divSearchOptionHeader"> <h2>Can't find your course here? <span>Try the following:</span></h2> </div><div class="divSearchOption"> <a href="#" title="Click here to go to the search box now"> <img width="200" height="110" class="desktop-only offscreen-images" src="data:image/png;base64,R0lGODlhAQABAAD/ACwAAAAAAQABAAACADs=" data-src="https://1.bp.blogspot.com/-GsHtm32JSH4/UWljqv5NyeI/AAAAAAAAEyA/nf8IgN6VN5M/s200/search-our-site.png" alt="Search our site"/> </a> <h3><span>1 </span>Search our site</h3> <p> You can perform a quick search on our site with our search box powered by Google™ Custom Search. 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Besides that, you'll also receive the latest corporate business trends and articles shared by us that may help you on your career development. </p><a rel="nofollow noopener noreferrer" href="https://www.facebook.com/MalaysiaTraining.net" target="_blank"> <div><span>Follow Us Now</span> »</div></a> </div><div class="ad480x60"> </div>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-66043130958391607792019-06-01T22:48:00.000+08:002019-06-11T22:52:35.578+08:00Personal Development Training: 1 Day
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<strong>Course Title:</strong>
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Personal Development: Goal Setting & Priority Planning<br />
<strong>Training Category:</strong>
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<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
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<strong>Duration:</strong>
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1 Day<br />
<strong>Target Audience:</strong><br />
<span>Managers, executives, supervisors, team leaders or anyone who desires to achieve goals and enhance personal effectiveness.</span>
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<li>Language: English</li>
<li>PowerPoint Presentation</li>
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<h2>Course Introduction ›</h2>
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<ul>
<li>Many of us make goals but find it difficult to achieve. Why is that so? </li>
<li>You are over-whelmed and don't know which one to start first? </li>
<li>Do you know what do you want to achieve by end of today or in five years' time? </li>
<li>You have the way but lack the will, what has gone wrong? </li>
</ul>
<p>If you want to succeed, you need to <b>set goals</b>. Without goals you lack focus and direction. Goal setting not only allows you to take control of your life's direction, it also provides you a benchmark for determining whether you are on track to succeed. </p>
<p><b>Goal setting and priority planning</b> is about managing self for effectiveness; knowing where you are, where you want to go based on what you want to achieve. It is a powerful process that can help you to turn your vision into reality. Most importantly, it helps you to take better control of yourself so that you can achieve your <b>life goals</b>.</p>
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<h2>Course Objectives ›</h2>
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<p>This workshop strives to:</p>
<ul>
<li>Develop self-management skills to control and stay focus</li>
<li>Apply key principles of time management in achieving goals </li>
<li>Organize SMART goals that is short, mid and long term for work and personal</li>
<li>Learn to be efficient and effective</li>
<li>Differentiate between urgent and important and how to prioritize</li>
<li>Stay focus on how to increase personal motivation through 8 Emotional Drivers </li>
</ul>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>Module 1: Personal Effectiveness</h3>
<ul>
<li>Concept of Time</li>
<li>Skills required to manage self</li>
<li>Focus vs Personal Fulfilment</li>
<li>Efficiency vs Effectiveness </li>
</ul>
<h3>Module 2: Steps to Organizing</h3>
<ul>
<li>SMART Goal setting - short, mid & long term goals for personal & work</li>
<li>Planning & Prioritizing</li>
<li>Urgent vs Important</li>
<li>Pareto Principle (80:20 Rule)</li>
</ul>
<h3>Module 3: Achieve Goals</h3>
<ul>
<li>What is beyond money? 8 Emotional Drivers</li>
<li>Way vs Will - how to stay focus</li>
<li>Personal Action Plan</li>
<li>Fun games & activities</li>
</ul>
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<ol>
<li>Directive Communication™ is a training and organizational development psychology
developed by Arthur F. Carmazzi that affects how people act and react to each other
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<li class="ted"><a href="/2015/11/self-improvement-training.html">Fear the Clock, Ignore the Compass – Relishing Self-Improvement</a></li>
<li class="CultureDynamics"><a href="/2012/11/personal-development-training.html">Dimensions of A Top Achiever</a></li>
<li class="kamal"><a href="/2011/11/positive-attitude-training.html">Positive Work Attitude – The Key to Higher Productivity</a></li>
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Unknownnoreply@blogger.comtag:blogger.com,1999:blog-6255306243785236565.post-90489483666945420722019-06-01T17:02:00.000+08:002019-06-04T14:22:08.496+08:00Leadership Skills Training Course: 2 Days
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<strong>Course Title:</strong>
<br />
Leading People with Results<br />
<strong>Training Category:</strong>
<br />
<a href="/2010/11/soft-skills-training-courses.html">Soft Skills</a>
<br />
<strong>Duration:</strong>
<br />
2 Days<br />
<strong>Target Audience:</strong><br />
<span>Director & Senior Management, Managers, Asst. Managers & Team Leaders, and anyone in the leadership position who aspires to inspire and lead people.</span>
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<h5 title="Click to view/hide details">Jul 2015 ›</h5>
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<b>Schedule:</b>
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<span>Wed 08 Jul 2015 - Thu 09 Jul 2015
<br />
9:00AM - 5:00PM</span>
<br />
<b>Fee Per Person:</b>
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<p><i>"An army of sheep led by a lion will always defeat an army of lions led by a sheep" - By Dr. Ali Qassem, inspired by Alexander the Great</i></p>
<p>Whether is leader made or born, we all have certain leadership qualities ingrained inside us. However, it requires the individual to polish and surface so it is transmitted into an inspiration that motivate people. </p>
<p>This workshop covers the essential content in developing the leader <b>from inner self</b> with qualities to deliver results and manage teams. The program is highly inter-active with comprehensive leadership development program that is <b>based on practical and scientific researchers</b>.</p>
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<h2>Course Objectives ›</h2>
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<p>A successful participant will be able to:</p>
<ul>
<li>Creating self-awareness for inter-personal & intra-personal effectiveness</li>
<li>Learn the foundation to leadership effectiveness</li>
<li>Learn the difference between management and leadership</li>
<li>Identify & diagnose poor employee performance and common manager's mistakes</li>
<li>Develop self-motivation to lead and manage</li>
<li>Build, lead and maintain a high-performance team</li>
</ul>
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<h2>Course Outline ›</h2>
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<b>DAY 1</b>
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<h3>Session 1: Mutual understanding and illuminating</h3>
<p>This is to involve the participants in getting to know each other and the facilitator well, and over viewing the subjects that will be taught along with a look at the stages of learning that the participants can expect to go through. </p>
<p>In addition, in an attempt to set up the training that is to follow properly, participants are then engaged in a conversation and discussion related to the difficulties they face caused by various reasons. </p>
<h3>Session 2: Intrapersonal and Interpersonal effectiveness - Self Awareness</h3>
<ul>
<li>Leadership assessment </li>
<li>The corporate dilemma game - requires a lot of space</li>
<li>The five levels of leadership assessments</li>
</ul>
<h3>Session 3: Lead to Manage: effective leadership, its essences, key factors, and competences</h3>
<p>At this point, the participants are introduced to the essences, key factors, and competences of Effective Leadership, and the differences between Management and Leadership.</p>
<h3>Session 4: The real reasons for employees' poor performance</h3>
<p>There will always be poor performing employees in organizations. However, there are many reasons for that. This session explains the major factors that create employees poor performance and suggestions to fix them. </p>
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<b>DAY 2</b>
</div>
<h3>Session 5: Avoiding the leaders' / managers mistakes</h3>
<p>Intentionally or unintentionally, managers do mistakes. These mistakes create low morale and de-motivate the subordinates, thus, creating poor performance, low productivity, and high turnover. This session will help the participants understand these mistakes, and learn how to avoid them. </p>
<h3>Session 6: Creating a Motivating Working Environment - Positive Inner Work Life</h3>
<p>Being motivated has been an essential component in the success process of any kind. Being motivated is to be determined, focused, committed, and full of passion to achieve the desired goals.</p>
<p>We often hear managers and executives mention that their employees are not motivated to work. The question here, and it is the most important one, is, why? </p>
<p>This session is designed so that participants will understand the definition, key concepts and the reasons for the lack of motivation at work. </p>
<p>It includes: </p>
<ul>
<li>What is Motivation? </li>
<li>What Creates the Lack of Motivation at Work? </li>
<li>Understanding motivation and the ABC management</li>
<li>Internal and External Motivators</li>
<li>How to Increase Employees Internal Motivation Level</li>
</ul>
<h3>Session 7: Building, leading and maintaining high performance teams and preparing them for advancement or promotion into more challenging roles in the organization.</h3>
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