Clerical Skills Training Course

Clerical Skills Training Course Clerical Skills Training
By TED Integrated
Clerical & Administrative Skills:

Clerical Development Program

“Learn the core skills to manage resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully.”

By TED Integrated

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  • +603-2742-1828
  • +603-2715-2520
Course Title:
Clerical Development Program
Training Category:
Soft Skills
2 Days
Target Audience:
Clerical Staffs, Administration Staffs, Non-Executive
Public Training Events
Jan 2019 ›
TED Learning Centre, Binjai 8 Premium SOHO, Kuala Lumpur, Malaysia
Wed 16 Jan 2019 - Thu 17 Jan 2019
9:00AM - 5:00PM

Fee Per Person:
  • 10% discount for group registration of 3 paxs or more.
Register Now!

* Other terms & conditions apply.
For In-house Training
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  • +603-2742-1828
  • +603-2715-2520
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Delivery Methods
  • Language: English
  • Group Discussion
  • Indoor Activities
  • Role Play
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

Having effective clerical and administrative skills are essential in today's work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully.

Course Objectives ›

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority

Course Outline ›


Module 1: Getting Started

  • Workshop Objectives

Module 2: Getting Organized (I)

  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module 3: Getting Organized (II)

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module 4: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module 5: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module 6: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module 7: Verbal Communication Skills

  • Listening and Hearing: They Aren't the Same
  • Asking Questions
  • Communicating with Power

Module 8: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It

Module 9: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module 10: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module 11: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module 12: Wrapping Up

  • Words of Wisdom
  • Lessons Learned

Who had attended this training ›

  • Dewan Bahasa dan Pustaka
  • Sabah
  • Golden Jomalina
  • Kokoyu
  • KL Airpot Services
  • Malaysian National Insurance
  • National Panasonic
  • MTB
  • Malaysian Palm Oil Board
  • Lembaga Getah Malaysia

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer Service
  • +603-2742-1828
  • +603-2715-2520
Email Customer Service

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