
By TED Integrated
Clerical Development Program



By TED Integrated
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Clerical Development Program
Training Category:
Soft Skills
Duration:
2 Days
Target Audience:
Clerical Staffs, Administration Staffs, Non-Executive
Jan 2019 ›
TED Learning Centre, Binjai 8 Premium SOHO, Kuala Lumpur, Malaysia
Schedule:
Wed 16 Jan 2019 - Thu 17 Jan 2019
9:00AM - 5:00PM
Fee Per Person:
RM2,000.00
Promotions:
- 10% discount for group registration of 3 paxs or more.
* Other terms & conditions apply.
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- Language: English
- Group Discussion
- Indoor Activities
- Role Play
- Case Studies
- Certificate of Participation
Course Introduction ›
Having effective clerical and administrative skills are essential in today's work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully.
Course Objectives ›
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
Course Outline ›
Module 1: Getting Started
- Workshop Objectives
Module 2: Getting Organized (I)
- Dealing with Email
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
Module 3: Getting Organized (II)
- Keeping Your Workspace Organized
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 4: Managing Time
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module 5: Getting It All Done On Time
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
Module 6: Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module 7: Verbal Communication Skills
- Listening and Hearing: They Aren't the Same
- Asking Questions
- Communicating with Power
Module 8: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It's Not What You Say, It's How You Say It
Module 9: Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module 10: The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module 11: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module 12: Wrapping Up
- Words of Wisdom
- Lessons Learned
Who had attended this training ›
- Dewan Bahasa dan Pustaka
- Sabah
- Golden Jomalina
- Kokoyu
- KL Airpot Services
- Malaysian National Insurance
- National Panasonic
- MTB
- Malaysian Palm Oil Board
- Lembaga Getah Malaysia
- NORTHPORT
Contact us now ›
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