![]() By TED Integrated ![]() Managing Difficult Customers Training Category: Soft Skills Target Audience: Sales Manager, Sales Executive, Customer Service, Collection Department Duration: 2 Days
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Customer Service Skills:
Managing Difficult Customers
“Unravel the secret of managing 'difficult' customers...”
![]() ![]() ![]() By TED Integrated
PSMB Certified Training Provider
IntroductionCustomer is customer. They demand their rights though they may not be always right. However, customer is important to the business. Many of us have been a customer and aren't we being difficult at times. So who is the difficult one? This workshop is to unravel the secret of managing well our "difficult" customers with recognizing ourselves before the customers, the various types of customers we are dealing with and how important every customer is to our business. Course ObjectivesKey learning objectives:
Course OutlineDAY 1Module 1: Set right the things first to set things right - overview of customer service
Module 2: Look into the Mirror
Module 3: Understand what make us tick
DAY 2Module 4: Step into Customers' shoes
Module 5: Managing Situations with Understanding
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