Communication Skills Enhancement Course

Communication Skills Training Course Communication Skills Training Course
By Knowledge Hub Asia
Communication Skills:

Enhance Your Communication Skills

“Key to Success”

By Knowledge Hub Asia

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Course Title:
Enhance Your Communication Skills
Training Category:
Soft Skills
Target Audience:
Executives, Engineers, Admin Personnel and Support Staff
1 Day
Public Program* Now Available! »
Mar 2018 ›
The Hub, Jaya One, Petaling Jaya, Malaysia
Fri 15 Mar 2019 9:00AM - 5:00PM
Fee Per Person:
Additional fee for bank charges and currency exchange will be imposed for payment made by foreign currency.
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Lecture
  • Certificate of Participation
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Course Introduction ›

Successful people usually have excellent communication and interpersonal skills in the workplace. They are capable of demonstrating empathy, awareness and concern for others with good listening and communication skills. This communication course will help you understand the importance of effective interpersonal skills and workplace communication. The course will give you the opportunity to put into practise some of the essential communication techniques which once back in the workplace, will provide you an opportunity to overcome common communication barriers.

Constant applying the right methods can tremendously enhance employees performance, confidence level in completing tasks given, conduct effective presentation and communication skills.

Course Objectives ›

By the end of this course, you should be able to:

  • Understand what communication is and how it occurs
  • Describe different ways in which communication can take place
  • Listen and be assertive effectively
  • Understand your own communication and conflict style, and how to best influence others positively
  • Apply a variety of techniques and strategies for communicating more effectively in the workplace.
  • Living life values effectively and harmoniously with the belief system in the corporate world
  • Demonstrate their ability to communicate across cultures
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively

Course Outline ›


MODULE 1: Interpersonal skills success through understanding types and impact of interpersonal relationships

  • Types of interpersonal styles and impacts to an organisation
  • Self/peer assessment of your interpersonal skills – in the eyes of others
  • The characteristic and quality of ideal interpersonal performer
  • Key concepts of NLP and Emotional Intelligence
  • Understanding self and identification of personalities using D.O.P.E. model

MODULE 2: Managing workforce diversity with effective communication styles

  • Understand behaviour types and communication styles
  • Self-assessment profile on behaviours and communication styles
  • Strategies for interacting with others who are different from you
  • Identify gaps of interpersonal habits for personal improvement
  • Influencing others when communicating your ideas and gain respect

MODULE 3: Establishing positive workplace interpersonal communication for rapport building

  • Recognise and overcome sender, receiver and environmental barriers of communication
  • Speak the language of the audience
  • Master questioning and active listening skills to connect with people
  • Read body language and nonverbal cues
  • Learn the power of praise and staying in touch for producing results
  • Deliver positive and constructive feedback

MODULE 4: Dealing with personal values that needs to be incorporated with corporate values

  • Acknowledging personal values and different belief system among colleagues in workplace
  • Identify personal inner driving forces and prioritize top 5 values on the impact of individual’s career
  • Creating zones for respect and culture differences
  • Framework of action plan
  • How to align personal values with corporate values system
  • Dealing with different communication styles based on value system

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