Emotional Intelligence:
Emotional Excellence at Workplace

“Be emotionally smart to be effective both at work and life.”

By TED Integrated

PSMB Certified Training Provider

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[email protected]	+603-2386-7788

Introduction

"Why so EMO?" It's a common phrase heard. You would agree that in current time, there are endless challenges at work and life. Many have encountered "EMO moments" without knowing how to handle the internal feeling. As the ultimate goal in life is to achieve happiness, one could need emotional excellence to ride the storm, to deal with people and optimize personal capability. Therefore being emotionally smart has proven to be the gateway to be both effective at work and life.

Course Objectives

Upon completion of this program, the participants should be able to:

• Gain knowledge on the meaning of emotional intelligence and its benefits
• Enabled to distinguish the different types of emotion to be used to guide your thoughts and actions
• Understand self-awareness is the foundation of emotional intelligence
• Develop strategy to utilize the acquired knowledge to monitor self and other's emotions to build better relationship
• Understand the importance of knowing your "emotional hijacker" that affect your wellbeing

Course Outline

Module 1: Emotional Excellence Foundation

• Emotional Intelligence and its benefits
• Understanding Four Emotional Intelligence Skills
• 8 Primary Emotions, Intensity of Feelings and Names of Emotion
• Recognising emotion triggers and hijackers
• Battle of the Sexes : Emotional Intelligence and Gender

Module 2: Four Emotional Intelligence Core Skills and Strategies

• Personal Competence
  • Self-Awareness
  • Self-Management
• Social Competence
  • Social Awareness
  • Relationship Management

Module 3: Emotional Intelligence and Personal Effectiveness

• Understand your feeling and the reason for the feeling
• The impact of personal competence with Emotional Intelligence
• Finding your Emotional Hot Button
• Think, Feel, Act Model for positive actions and results
• Filling up Emotional Tank

Module 4: Emotional Intelligence and Relationship

• Raising emotional intelligence to build stronger relationship
• Managing stress for calmer relationship
• ABCDS Relationship Management strategy
• Humor and Playfulness to enhance relationship
• Influencing with Words and without Words

Module 5: Emotional Intelligence and Social Competence

• Understand others with Go People Watching
• Picking up the Mood of the Room
• Building better social competence by Stepping into Their Shoes
• The art of Active Listening with Understanding

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	+603-2386-7788
	[email protected]