![]() By TED Integrated Grammar is a Tool Training Category: Soft Skills Target Audience: Suitable for all level of staff who need to speak and write to customers. Duration: 2 Days
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Introduction
As English or Grammar is a vital tool and still stands as a common international language, therefore being able to communicate professionally and proficiently with the language does give credibility for positive personal image, professional image and corporate image.
Course Objectives
- Keen awareness of positive personal, professional and corporate image with business communication in English
- Able to communicate verbally with confident at workplace and social gathering
- Awareness on common grammatical and pronunciation error
- Understand email etiquette
- Understand writing and oral business protocol
- Develop interest to be better of with English language
- Develop increased confidence to speak confidently
Course Outline
DAY 1
Module 1: The essence of Business Communication
- The positive effectiveness of business communication in personal, professional and corporate environment
- The impact when good business communication taken for granted
- Foundation of Business Communication
- Avoiding business communication pitfalls
- Removing barriers to excel in English business communication
Module 2: Mind Your Language
- Fun with English business communication
- Appropriating writing and oral communication language
- Body Language during Conversation
- Start a conversation, maintaining it and gracious exit
DAY 2
Module 3: Grammar and Vocabulary made easy
- Common grammatical errors
- Similar sounding words, different meaning and usage
- Proficiency in singular and plural form
- Perfecting practice on Pronunciation
Module 4: Speaking English with accuracy and confidently
- Overcoming F.E.A.R with Rapport Magic
- You can speak confidently wherever your are
- Hear you speak
- Presenting well is a great present
- Seek first to be understood than to understand
Module 5: Writing Etiquette
- Email etiquette and appropriate structure
- Simple Report Writing
- Opening, Closing, Salutation and Paragraphing
- Managing customer's complaints in writing
Who had attended this training?
- NAZA group
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+603-2386-7788 |
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training@ted.com.my |
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