Effective Email Writing for Debt Collection

Failure to pay promptly and collection of overdue accounts are very common problems for businesses especially in bad times. To deal with this problem effectively while maintaining relationships with the clients at the same time need strong communication skills. One of the principal methods of collecting money is through letter or email writing. If the message in the email or letter is clear and purposeful, you are likely to get the results you want. But when messages require further exchanges to explain the original message, time is wasted. Good writing need not be difficult and it is a skill that can be developed with practice.

Upon completion of this program, participants should be able to:

• Plan and structure email message in a logical manner
• Write concise and courteous emails that are professional yet purposeful
• Use appropriate language, style and tone in requesting for payment and collection
• Practice writing collection letters in a series
• Employ useful expressions in payment and collection emails

Principles of Effective Email Writing

• Accurate
• Brief
• Clear

Planning Your Email Message

• Purpose
• Research
• Organize
• Draft
• Edit and Proofread

Structuring Your Email Message

• Opening
• Details
• Action
• Closing

Writing Collection Emails

• Tone and Language
• First Collection Email
• Subsequent Collection Emails
• Final Collection Email

Useful Words and Phrases

• First Collection
• Second Collection
• Third Collection

Checklist Before Sending Email

• Items for checklist in email before sending

This course is designed based on the Eclectic (meeting the needs of the participants) approach as well as the Task-Based Approach (using applications in real-life environment) to ensure the participants enjoy the lessons and activities. The safe, conducive and supportive learning environment will encourage them to enhance their language skills for use in their daily life and working environment.

• Maximize Debt Collection — Increase Business Profitability
• Writing Effective Emails
• Email Etiquette
• Report and Proposal Writing Skills
• Proper and Effective Telephone Etiquette at Work Place
• Other related Soft Skills Training Courses