![]() By TED Integrated ![]() ITIL Foundation Certification Training Training Category: Information Technology Target Audience: IT professionals who would like to improve their IT Service Management skills and knowledge, those who would like to take the ITIL Foundation exam, and those who want to further their study to ITIL intermediate level learning courses. Duration: 3 Days
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IT Service Management:
ITIL® Foundation Certification Training
“Learn the ITIL's IT Service Management Best Practices and get yourself certified with ITIL Foundation
for the benefits of both your career and your organization!”
![]() ![]() ![]() By TED Integrated
PSMB Certified Training Provider
IntroductionThe ITIL® Foundation course is the entry level certification course focusing on IT Service Management Best Practices. It contains the most up-to-date core ITIL best practices presented from a lifecycle perspective. It introduces both the principles and core elements of IT service management (ITSM) based on ITIL standards. ITIL comprises of 5 core publications:
These publications enable alignment with the business at the same time improving operational efficiency of the organization. The delivery methods include applying case study designed to enhance the effectiveness of candidates understanding of ITIL. Participants who would like to take the associated ITIL Foundation certification test are required to attend this course. It is a requirement for attending all other ITIL intermediate level learning courses available in this track. Course ObjectivesAt the end of this course, participants should be able to:
Course OutlineDAY 11. INTRODUCTION
2. SERVICE STRATEGY
DAY 23. SERVICE DESIGN
4. SERVICE TRANSITION
DAY 35. SERVICE OPERATION
6. CONTINUAL SERVICE IMPROVEMENT
7. EXAM PREPARATION
MethodologyStudents will learn the principles and core elements of the IT Service Management's service lifecycle based on ITIL. Interactive approach will be used in conjunction with lecture, discussion and case study to prepare the students for ITIL Foundation certification exam. It also provides practical knowledge that can be applied in the real-world working environment. In addition to this, Quint Wellington Redwood's integrated case study helps to deepen the student's appreciation on improving IT performance via ITIL's best practices.
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