Office Management & Secretarial Course

Office Management & Secretarial Course Office Management & Secretarial Course
By Knowledge Hub Asia
Administrative Skills:

Secretarial & Office Management Skill for High Productivity

“Equips, enhances and empowers you to manage office administration effectively to achieve higher productivity.”

By Knowledge Hub Asia

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Course Title:
Secretarial & Office Management Skill for High Productivity
Training Category:
Soft Skills
Target Audience:
This program is suitable for secretaries, executives and anyone who has to handle office administration.
1 Day
Public Training Events
Mar 2020 ›
The Hub, Jaya One, Petaling Jaya, Malaysia
Thu 26 Mar 2020 9:00AM - 5:00PM
Fee Per Person:
Additional fee for bank charges and currency exchange will be imposed for payment made by foreign currency.
  • Please call for Discounts & Promotions.
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Contact customer service +6012-266-2728
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Lecture
  • Certificate of Participation
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Course Introduction ›

Secretary includes all administrative professionals who play a great role as the gatekeeper of your department/division. From the first connection at the reception to the backend office, each staff is contributing responsibility to the functionality, sustainability and growth to the organisation with proficient and functional administrative skills. This workshop is to equip, enhance and empower you to manage office administration effectively to achieve higher productivity for the organization.

Course Objectives ›

Key Learning Objectives:

  • Understand professional attributes, skills and knowledge of a credible and excellent secretary/admin professionals
  • Harness personal effectiveness strategy to maintain productivity
  • Empowered with power communication intelligence
  • Understand the importance and principles of information and records management
  • Apply productivity techniques to enhance operation process to achieve better results
  • Strengthen meeting setup, organising events and minutes preparation

Course Outline ›


Module 1 : Overview on the scope of administration skill strength required for high productivity

  • Office System administration
  • Office resources administration
  • Document control & information administration
  • People administration
  • Business social administration including interpersonal skills
  • Empowering strategic characteristics for high productivity
    • Resourceful, organised and systematic
    • Good self-confidence, assertive not aggressive
    • Wisdom and Knowledge
    • Workplace ethical values (loyalty, integrity, respect, accountability, courtesy)
    • Workplace behaviour (maintaining confidentiality of work, no gossiping or tale bearing, knowing boundaries)
    • Smart EQ
  • Corporate grooming for professionalism

Module 2 : Enhancing in Administrative Productivity techniques

  • C.O.R.E principle of Productivity
  • “In-basket” processing technique
    • Work prioritisation technique : Scheduling and Planning
    • Make realistic ‘To Do’ List with Blocks of Time
  • Different methods to approach tasks
  • Kanban board for clearing backlogs
  • Execution, Monitor and Measuring with simplified project management system
  • Organising skills
  • Correspondence professionalism

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