Global Management Skills Training

Global Management Skills Training Course Global Management Skills Training
By Lily Lau
Cross Cultural Management:

Being a Global Manager

“The Strategies of Managing Cultural Differences in the Borderless Business World.”

By Lily Lau

Directive Communication Accredited Master Trainer • HRDF Registered Trainer
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Course Title:
Being a Global Manager
Training Category:
Human Resource Management
2 Days
Target Audience:
CEOs, Managing Directors, Directors, Department Heads, Senior Managers, Managers, expatriates, consultants, professionals, entrepreneurs, lecturers, researchers, scholars, counsellors, NGOs and others who often travel and deal with people from other cultures.
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Contact customer service +6012-593-9978 +6012-311-3961
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Participant Presentation
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

  • What are the most important element of consideration when you do international business?
  • Do you know ignoring cultural understanding and differences can break your international deal?
  • Why do your customer in London has a different perspective from your customer in Tokyo?

Businesses are borderless and it is common to expand beyond the border. Once you set foot offshore and negotiate on an international deal, cross-cultural competency becomes cultural indispensable. The cost can be significant if the culture element is ignored.

Global managers should be aware of the implicit differences in communication although both parties use English as the common medium, what can give you added advantage in the negotiation deal and how cultural diversity can be leveraged for improved productivity.

This workshop strives to sharpen sensitivities for cultural differences, dismantles prejudices, and helps to avoid common mistakes which can be negatively impact business relationships. Recommended for international managers who work in overseas and travel often.

Course Objectives ›

At the end of this 2-day global management training, participants should be able to:

  • Understand the importance of culture and how an individual is defined by his cultural background.
  • Understand the concept of cultural diversity and how to use it to our advantage.
  • Grasp the requirement of a global manager and its competencies.
  • Explore the 8 sets cultural dimensions and the differences in perspective
  • Uncover your personal cultural dimensions and its values derived.
  • Explore the differences in communication, negotiation, management styles, and do's and don'ts in some generic cultures.

Course Outline ›


1. Introduction to Culture & Diversity

  • Discover your Delights, Puzzles & Irritations
  • Understand culture & the tree analogy
  • Understand values and the basis of our underlying assumption on the way we behave
  • Perspective taking: Cultural Lens Syndrome

2. Be a Global Manager

  • Qualities of a Global Manager
  • Challenges of a Global Manager
  • Global Management

3. The East vs West Approach

  • What are the differences in the approach?
  • Discover the 8 sets of Cultural Dimensions and the differences
  • Discover your own Cultural Dimensions and its values derived

4. Competencies of a Global Manager

  • Communicating across cultures
  • Negotiating across cultures
  • Managing Cultural Diversity
  • Case studies

Methodology ›

Participants will be able to use a variety of learning approaches ranging from pre-workshop survey questionnaires, an activity on values and cultural dimensions, and applying multiple intelligences.

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer Service
+6012-593-9978 +6012-311-3961
Email Customer Service

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