Operations Management Training: 2 Days

Operations Management Training Course Operations Management Training
By Sailesh Maganlal
Operations Management:

Effective Operations & Performance Management

“Designed to drive engagement of employees at all levels in issues related to daily performances and output, quality, cost, cycle time and safety with a mindset towards continuous improvements.”

Sailesh Maganlal

Certified Trainer Of SCOMA • Certification In Production & Inventory Management • HRDF Certified Trainer
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Course Title:
Effective Operations & Performance Management
Training Category:
Manufacturing Operations
2 Days
Target Audience:
Operations managers, project managers, plant managers, line managers, supervisors, line leaders, technicians, operators & HR personnel. The focus is on how to develop and implement a strategy to achieve operational excellence and improve productivity.
For In-house Training
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Contact customer service
  • +603-4270-3064
  • +6016-5488-336
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Group Discussion
  • Presentation Handouts
  • Indoor Activities
  • Participant Presentation
  • Video Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

Managing operations and monitoring performances are topmost priorities in any organization in its drive towards profitability. Achieving this organizational excellence requires the deployment of the operational strategies, performance management methodologies, process excellences and high performance oriented staff. Of course these key staff includes Operations Managers who have responsibility over most of the above strategies.

This course has been designed to develop the managers and their staff so that they are fully engaged in issues related to daily performances and output, quality, cost, cycle time and safety with a mindset driven towards continuous improvements.

It will also cover key performance indicators (KPI's), Team participation, Problem solving, Brainstorming, Developing leadership and Supervisory competencies.

In a nutshell, this 2 day course is designed to develop the skills, manage performances and allow the heads or employees to assess and ensure the staff is executing his duties in a way that contributes to meeting organizational objectives.

Course Objectives ›

Upon completion of this 2-day Operations Management training program, participants should be able to:

  • Transform the workplace into a value added shop floor being performance driven
  • Find out the skills necessary for employees to run the organization
  • Improve problem solving and decision making skills
  • Set expectations and work as a team
  • Support delivery and customer service improvement
  • Infuse structured methods on execution and escalations
  • Set up realistic objectives and KPI's
  • Discipline workforce and leadership development
  • Support Quality, cost and Safety improvement
  • Take quick action on missed performances

Course Outline ›



  • What is World Class Manufacturing?
  • Criterions for World Class Manufacturing
  • Importance of Production Floor management
  • Criterions for World Class Manufacturing
  • The Customer - Internal and External


  • What is Performance Management?
  • The Performance Management Plan: Plan, Organize, Lead and Control
  • KPI's that can be managed
  • KPI's that cannot be managed
  • Vendor Managed KPI's


  • Team Building Event for Performance Management


  • Skills required of Managers
  • Skills required of rest of Employees
  • Managing relationships with other departments
  • General management skills communications, Delegation and Motivation


  • Quality Management
  • Why is Quality Management important?
  • Role and Impact of quality management in shop floor operations
  • Case study/Video


  • Impact of Lean Management
  • Identifying waste and benefits of Lean
  • Impact of lean systems, Kaizen
  • Case Study


  • Upskilling Management staff to support shop floor
  • Art of Managing people for Continuous Improvement
  • Dealing with Stress Management
  • Dealing with Conflict Management
  • Case Study on Stress and ways to Overcome


  • Team Development and Assessment
  • Team Issues and Identification
  • Team Meetings and Management follow ups
  • Case Study


  • Identifying areas for Improvement
  • Identifying training needs
  • Wrap Up

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer Service
  • +603-4270-3064
  • +6016-5488-336
Email Customer Service

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