Problem Solving & Decision Making: 2 Days

Problem Solving & Decision Making Training Course Problem Solving & Decision Making Training
By Dr Rumesh Kumar
Mental Development:

Problem Solving & Decision Making

“Designed to inculcate problem solving and decision making techniques using very well structured approaches.”

By Dr Rumesh Kumar

Doctor in Business Administration • Certified Scrum Trainer • Certified Project Management Professional • Certified PSMB Training Provider
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Course Title:
Problem Solving & Decision Making
Training Category:
Soft Skills
Target Audience:
Senior Managers, General Managers Department Heads, Functional Managers. Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.
2 Days
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Participant Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

Today's business thrives on uncertainty and dealing with complex problems becomes a norm rather than an exception. To equip senior managers with the necessary skills to resolve problems they have to be trained to be problem solvers using strategic thinking techniques.

This training program has been designed to introduce participants to the concept of "creative" or unconventional thinking that is required to solve complex problems. It starts with the premise that everyone is a habitual, conventional thinker and then encourages the participants to expand the thinking horizon beyond conventional thinking through a series of games and activities.

It also covers key issues that need careful consideration before making decisions. Given that decision making is a skill that requires careful analytical skills, this topic will be covered extensively during the course of this two day program as well.

This training problem has been designed to inculcate problem solving and decision making techniques using very well structured approaches. The problem solving techniques shall be introduced through case studies designed to suit the organizational requirements. The decision making approach shall be discussed through interactive sessions on decision making undertaken with the participants. Such an approach is aimed to facilitate the application of key problem solving techniques in practice using problem-solving tools in a work based setting.

Course Objectives ›

By the end of the case study based training program, the participants will be able to:

  • Define the term problem solving and decision making
  • Recognize the requirements for problem solving
  • Identify key elements involved in "creative" thinking cycle
  • List key mental blocks that inhibit problem solving
  • Practice decision making through a series of exercises
  • Develop basic skills in Decision Making
  • Recognize importance of using Strategic thinking when resolving problems
  • List key expectations associated with decision making

Course Outline ›


1. Introduction to problem solving at work

  • Meaning of a “problem”
  • Categorizing problems
  • Problem solving
  • Reactive and proactive approach to problem solving

2. Affinity diagrams for applying problem solving techniques

  • What is an affinity diagram
  • When to use affinity diagrams
  • Creating affinity diagrams
  • Brainstorming
  • Using histograms

3. Interrelationship diagrams to identify areas for problem solving

  • What is an interrelationship diagram
  • When to use interrelationship diagrams
  • Creating inter relationship diagrams
  • Cause and effect diagrams
  • Scatter diagrams

4. Tree diagrams for Strategic thinking

  • What is a tree diagram
  • When to use tree diagrams
  • How to use tree diagrams

5. Prioritization matrix developed for problem solving

  • What is a prioritization matrix
  • When to use prioritization matrix
  • How to use prioritization matrix
  • Criteria for prioritization chart
  • Pareto charts

6. Matrix diagrams used for problem solving through Strategic thinking

  • What is a matrix diagram
  • When to use matrix diagrams
  • How to use matrix diagrams
  • Matrix diagram symbols

7. Differential diagnostics for problem solving

  • What is differential diagnostics
  • When to use differential diagnostics
  • Usefulness of differential diagnostics
  • Example of problem solving using differential diagnostics

8. People based problem solving using Strategic thinking

  • Types of people based problems
  • Profiling people elemental preference
  • Mindset and attitudes
  • Extending the circle of influence
  • Stages in dealing with people problems

Who had attended this training ›

  • Bank Simpanan Malaysia
  • Telekom Malaysia
  • Agrobank

Contact us now ›

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