Cross Cultural Management: 2 Days

Cross Cultural Management Training Course Cross Cultural Management Training
By ComSystem Solutions
Cross Cultural Management:

Cultural Sensitivity, Etiquette & Professionalism Workshop for Locals & Foreigners

“Good Manners will open doors that the best education cannot.” – Clarence Thomas

By ComSystem Solutions

PSMB Certified Training Provider • CompTIA® Authorized Delivery Partner • Pearson Vue Certified Test Centre • Registered with Ministry of Finance
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Contact Customer Service +603-5162-8254
Email Customer Service [email protected]
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Course Title:
Cultural Sensitivity, Etiquette & Professionalism Workshop for Locals & Foreigners
Training Category:
Business Management
Target Audience:
Senior management, managers, executives, all employees and graduates embarking on their journey into the workforce.
2 Days
For In-house Training
Request for Quotation Request for Quotation
For Other Inquiries
Contact ComSystem Solutions
Contact customer service +603-5162-8254
Email customer service [email protected]
[email protected]
Delivery Methods
  • Language: English, Bahasa Malaysia
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Indoor Activities
  • Video Presentation
  • Role Play
  • Lecture
  • Certificate of Participation
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Course Introduction ›

This training is designed to foster greater understanding among foreigners arriving and living in Malaysia either for business, education or tourism reasons.

It is also useful for multi-racial Malaysians so that social and cultural differences will be enhanced and enriched. This training is designed to highlight that the principals of politeness is the same among all nations but the ceremonial which etiquette imposes differ according to the taste and habits of various countries.

The value of good behaviour cannot be underestimated and every major religion and philosophical following in the world understands that value of treating people the way the wish to be treated.

Course Objectives ›

  • This training is to highlight the importance of creating a positive first impression in the way we look, dress and behave in business meetings and social gatherings.
  • Designed to foster greater understanding among foreigners coming to Malaysia for business or education purposes.
  • To understand the cultural diversity of the people in Malaysia and to practice customs associated with their ethnic group.
  • A self-development program that will prepare local students/ foreign varsity students/interns/employees and add more value to their own self-esteem and boost their confidence.

Course Outline ›


Welcome & Introduction

  • Self-Introduction
  • Overview of training program

The Importance of understanding Malaysian Customs for better understanding

  • Explain the terms of Ethics, Etiquette and Manners
  • Why is social behaviour so important?
  • Malay/Non Malays/ Ethnic Malaysians
  • Religious & Cultural Sensitivities
  • Traditions
  • Language Sensitivities

The Importance of understanding Malaysian Customs

  • Traditions
  • Language Sensitivities
  • Visiting Malaysian Homes and Places of worship
  • Body Language - Gestures of greetings in Malaysia

Dining Etiquette - Malay, Chinese, Indian and Ethnic races in Malaysia

Common embarrassing situations and conflicting gestures when:

  • Eating with your fingers
  • Chopsticks
  • A fork and a spoon

Major Festivals in Malaysia

  • Islamic Festivals
  • Buddists Festivals
  • Hindu and Sikh Festivals
  • Christian Festivals
  • Ethnic Festivals - Sabah & Sarawak
  • Open House
  • Appropriate gift giving and receiving

Appropriate Dressing/ Gifts according to customs for

  • Business Gifts
  • Birthdays - all races
  • Marriages - all races
  • Funerals - all races
  • Official dress codes

Correct form of address for:

  • Head of state, The Sultans, Yang Dipertuan Besar, Governor's, Cabinet Ministers, Civil Ministry
  • Styling of Heads of State, titles and ranks
  • Religious titles, i.e. Mufti
  • Verbal addresses and spelling differences, i.e. Tunku & Tengku
  • Addressing person's with more than one title
  • Malay, Chinese, Indian names

His and hers courtesies of the business world - Greetings and Social Introductions

  • Shaking Hands - do & don'ts
  • Business Introductions
  • Social Introductions
  • Group introductions
  • Forgetting names
  • Social kissing in the business world
  • Business cards

The art of Conversation, how to become an effective conversationalist

  • Conversation starters
  • Contributing to discussions
  • Maintaining the conversation
  • Closing the conversation
  • Qualities of a good conversationalist
  • Paying and receiving compliments

Body Language Exposed

  • Eyes, smile, hand gestures, tone of voice, physical distance, body postures

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall : +603-5162-8254, +603-2201-4622
Email Customer Service E-mail : [email protected], [email protected]

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