Effective & Constructive E-Mail Writing

A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written.

This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies to convey meaning effectively, build rapport with readers and improve the readability of email messages.

• Master effective email structures to achieve clarity and successful communication
• Learn to write for the reader, starting with effective subject lines
• Make the most of 'email estate'
• Carefully consider the email recipients
• Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
• Perfect grammar because it matters
• Format messages for readability
• Learn to avoid senders regret by proof reading
• Understand the concept of 'netiquette'

INTRODUCTION

• Evaluate Your Email Usage
• Workshop Objectives

INTRODUCTION TO EMAIL ETIQUETTE

• Email is Never Secure
• Big Brother May be Reading Your Email
• Productivity is Lost When Cyber-Slackers Log-on
• Email Misuse and Abuse May Get You Fired
• Email Can be Embarrassing
• Email Abuse Impacts Revenues and Reputations
• Email is Easily Misinterpreted

CREATE STRUCTURE FOR SUCCESS

• Forward-To-CC-BCC
• Urgent
• High Importance vs Low Importance
• Subject
• Salutation
• Introduction - Body - Conclusion
• Signature
• Draft

RULES OF THUMB

• Effective Subject lines: Tell Me What You Need
• One Page View Only
• Average 15 Words per Sentence
• As Short as Possible - Avoid Extra Words

GRAMMAR PERFECT

• Using Spell Checker
• Check for Simple Sentences
• Use the Active Voice
• Use of Punctuation

FORMATTING YOUR EMAIL MESSAGE

• Email Style
• Writing the Email
• Selecting Your Format Settings
• Choose the Right Font
• Select Appropriate Colours
• Enhancing Readability
• Avoid All Upper - or Lowercase Letters
• Arranging Text into Vertical Lists
• Sending Attachments with Care

PROOFREADING DOES PAY

• A Proofreading Primer
• How Peer Review Can Help

POLISHING YOUR CYBER MANNERS

• Watch your Cyber Language
• Avoiding Sexist Language
• Set the Right Tone
• Dodging Conversational Pitfalls
• Extinguishing Flames

EXAMPLES

• The Good
• The Bad
• The Ugly

This one-day workshop will help participants improve organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies to convey meaning clearly, build rapport with readers and improve the readability of email messages. It adopts an interactive approach with writing tasks for the participants and trainer feedback.

• Email Etiquette & Business Writing
• English for Email
• Email Etiquette
• Effective Email Writing for Debt Collection
• Telephone Techniques that Win Customers
• Other related Soft Skills Training Courses