Performance Appraisal & KPI Training: 2 Days

Performance Appraisal & KPI Training Performance Appraisal & KPI Training
By Knowledge Hub Asia
Performance Management:

Managing Performance Appraisal & KPI

“Enables managers to align individual and team KPI to the organization performance objective.”

By Knowledge Hub Asia


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Course Title:
Managing Performance Appraisal & KPI
Training Category:
Human Resource Management
Target Audience:
This workshop is suitable for Senior Managers, Senior Executives, HR professionals, Line Managers and anyone who has to conduct performance appraisal and goal setting.
Duration:
2 Days
Public Training Events
Dec 2018 ›
Venue:
The Hub, Jaya One, Petaling Jaya, Malaysia
Schedule:
Mon 03 Dec 2018 - Tue 04 Dec 2018
9:00AM - 5:00PM

Fee Per Person:
RM1,750.00*
*
Additional fee for bank charges and currency exchange will be imposed for payment made by foreign currency.
Promotions:
  • Please call for Discounts & Promotions.
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* Other terms & conditions apply.
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For Other Inquiries
Contact Knowledge Hub Asia
Contact customer service +6012-266-2728
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Lecture
  • Certificate of Participation
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Course Introduction ›

KPI, performance reviews and appraisals guide employees’ focus on what is expected, know how they have been doing and what further development or training they need to do to improve. These tasks are also part of performance management system that integrated process of defining (KPI setting), assessing (performance review and appraisal) and reinforcing employee work behaviours and outcome. Organizations with a well developed performance management process often outperform those without this element of organization design.

Goal/KPI setting describes the interaction between managers and employees in jointly defining members work behaviours and outcomes. Performance appraisal involves collecting and disseminating performance data to improve work outcome. It also can facilitate career counselling. Reward systems are concerned with eliciting and reinforcing desired behaviours and work outcomes through compensation and other forms of recognition.

This workshop is designed to equip individuals and managers, who has to conduct performance appraisal with a good understanding of KPI setting and also how to conduct an effective performance appraisal. The ultimate objective of this workshop is to enable manager to align individual and team KPI to the organization performance objective.

Course Objectives ›

At the end of the workshop, participants should be able to:

  • Identify and set relevant and important KPIs
  • Align corporate and individual KPIs
  • Guide staff to identify relevant KPIs
  • List the key elements of performance management
  • Explain the challenges and pitfall of performance appraisal
  • Provide Effective feedback
  • Establish SMART goal / KPI

Course Outline ›

DAY 1

Module 1: INTRODUCTION

  • What is Performance Management
  • Performance Management Cycle
  • Important objective of performance management
  • Pitfalls to avoid
  • Discussion and presentation

Module 2: PERFORMANCE MANAGEMENT SYSTEM (PMS)

  • PMS philosophy
  • Components of PMS
  • The process of an effective PMS
  • Brainstorming and presentation

Module 3: KEY PERFORMANCE INDICATORS (KPI)

  • What are KPI
  • KPI identification – “The Grid”
  • Common sources of KPI
  • KPI structure – SMART
  • Cascading & balance KPI
  • Skill practice
  • Case study – HBR “Goals gone wild”
DAY 2

Module 4: PERFORMANCE MONITORING AND REVIEW

  • Contributing factors to performance deficits
  • Ability and / or motivation modifiers
  • Effective feedback
  • Manager as coach
  • Mandatory coaching situation
  • Skill practice

Module 5: PERFORMANCE APPRAISAL (PA)

  • How to conduct effective PA – before, during and closing
  • Key components of an effective PA
  • Effective performance conversation
  • Identification of errors and biases in PA
  • Responding to employee reaction during PA
  • PA evaluation – The “5-5 Grid”
  • Role Play

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall Us :
+6012-266-2728
Email Customer Service E-mail Us :
[email protected]

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