Sales Training Course: 2 Days

Sales Training Course Sales Training Course
By Knowledge Hub Asia
Selling Skills:

Selling Your Way to Success

“Upselling & Cross Selling”

By Knowledge Hub Asia


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Email Customer Service [email protected] Contact Customer Service +6012-266-2728
Course Title:
Selling Your Way to Success
Training Category:
Soft Skills
Target Audience:
Everyone who is interested in building long-lasting client relationship and creating valuable teamwork within the team.
Duration:
2 Days
Public Training Events
May 2019 ›
Venue:
The Hub, Jaya One, Petaling Jaya, Malaysia
Schedule:
Thu 16 May 2019 - Fri 17 May 2019
9:00AM - 5:00PM

Fee Per Person:
RM1,850.00*
*
Additional fee for bank charges and currency exchange will be imposed for payment made by foreign currency.
Promotions:
  • Please call for Discounts & Promotions.
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* Other terms & conditions apply.
For In-house Training
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For Other Inquiries
Contact Knowledge Hub Asia
Contact customer service +6012-266-2728
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Lecture
  • Certificate of Participation
*Terms & Conditions

Course Introduction ›

Customers are people who need our help. They are not interrupting our job, they are the reason of our job.

Whenever you hear the word 'Upselling' or ‘Cross Selling’, you will probably think of the moment when we have to revisit previous clients and that makes us feeling awkward. In fact, upselling and cross selling are the services that we render to every client of the business in order to ensure we have consistent sales with happy customers. In our training, we do not believe that business is merely closing a sale only. We are strong believer in building a long-term Client Relationship.

Only strong and long-lasting client relationship will bring us further in the industry. To wake up the hidden sales and service excellence gene inside of you, we aim at inspiring them to realize that we are together with every client in the entire sales and service journey.

Course Objectives ›

This workshop aims to inculcate into each learner through interactive and engaging learning on mind-set management, critical upselling elements, effective skills in handling different types of customers and practical tips that they can apply during their daily job. Throughout this workshop, learners will also be able to apply the core aspects of being empowered to build long-term client relationship and work together in a team. At the end of the program, learners shall hold in their hands specific concepts and experiences that can propel themselves and their team toward greater heights in providing excellent service to their clients.

Course Outline ›

DAY 1

1. Welcoming, Introduction & Ice Breakers

  • Participants will be introduced to the workshop, its intended objective and common team goal.
  • Participants will go through series of ice breaking activity to get to know each other better.

Learning Outcome:

  • Participants will be able to find creative ways to do things differently.
  • Participants will be able to warm up and be comfortable in the workshop.

Activity:

  • Ice breakers – Participants will go through series of fun ice breaking activities to get-to-know each other better and warm up first.
  • Grouping till take place and score board will be created.

2. Overall Concepts of Upselling and Cross Selling

  • Participants will get an over picture and key concepts of upselling and cross selling.

Learning Outcome:

  • Participants will be able to understand the importance of upselling and cross selling, and the gap between their daily behavior vs. the proper and appropriate behavior related to sales.

3. Communication with your clients – The 4 Key Skills

  • Participants will be introduced to the overall concept of Communication skills with clients in relevant to upselling and cross selling.

4. Skill 1: Rapport Building Skill

  • Participants will be introduced to the Rapport Building Skill
  • Participants will go through the key element regarding instant and friendly rapport building.

Learning Outcome:

  • Participants will be able to understand the key importance of rapport building with customers.
  • Participants will be able to practice the skills

Activity:

  • “I C U; U C ME” – a mirroring game for the participants to practice their rapport building skill.

5. Skill 2: Listening Skill

  • Participants will be introduced to the Listening Skill
  • Participants will go through the key element regarding effective listening skill.

Learning Outcome:

  • Participants will be able to adopt the effective listening skill under different situation.
  • Participants will be able to practice the skills through group activity.

Activity:

  • Group Activity – participants to practice the NLP techniques - Parroting skill and Paraphrasing skill.
DAY 2

6. Skill 3: Questioning Skill

  • Participants will be introduced to the Questioning Skill
  • Participants will go through the 3 different types of questioning skill.

Learning Outcome:

  • Participants will be able to understand the key importance of performing an effective questioning in order to render the appropriate service and hence upsell to clients.
  • Participants will be able to practice asking the right questions.

Activity:

  • “Cluedo” – a detective game for the participants to practice their questioning skill.

7. Skill 4: Reflective & Following-up Skill

  • Participants will be introduced to the Skill 4- Reflective & Following-up Skill.
  • Participants will learn the skill to reflect the clients’ true need and handle the follow-up procedure professionally in order to complete the upselling.

Learning Outcome:

  • Participants will be able to identify the actual product/service needed from clients and apply the professional ways of bringing clients through a proper follow up procedure.

8. Tips & Tricks for Solution Presentation Skill

  • Participants will be briefly introduced to the basic tips and tricks for solution presenting.
  • Participants will learn the quick tips for presentation skill including Intonation Pattern, Representation System Predicates (Visual, Auditory, Kinesthetic) and Body Language.

Learning Outcome:

  • Participants will be able to identify the quick fix to basic presentation skill and the brief fundamental of impactful solution presentation to clients.

9. Putting Learning into Practice

  • Participants will be put through pre-fixed upselling scenario in order to practice the skills learnt throughout the day.

Learning Outcome:

  • Participants will be able to assess their learning through actual activities.
  • Participants will be able to apply the skills and adopt them into their daily job.

Activity:

  • Group Activities, Case Studies & Role Play

10. Conclude & Recap Learning

Methodology ›

This workshop focuses on engaging and interactive idea generations and learning activities which allow learners to internalize the concepts and gain effective learning experiences. There is a mixture of theory, group activities and games used throughout this program to further facilitate adult learning.

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
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Contact Customer ServiceCall Us :
+6012-266-2728
Email Customer Service E-mail Us :
[email protected]

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