Grooming & Business Etiquette Training: 2 Days

Business Etiquette Training Course Business Etiquette Training
By Peak Success Abundance
Business Etiquette:

Professional Grooming & Business Etiquette

“Creating a Winning Business Image”

By Peak Success Abundance


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Contact Customer Service +603-4270-3064
+6016-5488-336
Email Customer Service [email protected]
Course Title:
Professional Grooming & Business Etiquette
Training Category:
Soft Skills
Target Audience:
All staff & employees both executive and non executive levels who wants to cultivate a professional winning image and to be able to handle all work and social situations with poise and ease.
Duration:
2 Days
For In-house Training
Request for Quotation Request for Quotation
For Other Inquiries
Contact Peak Success Abundance
Contact customer service +603-4270-3064
+6016-5488-336
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Reading Materials
  • Participant Presentation
  • Video Presentation
  • Role Play
  • Lecture
  • Case Studies
  • Demonstrations
  • Certificate of Participation
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*Terms & Conditions

Course Introduction ›

In today's competitive business world, the ability to handle and present ourselves properly outweighs even our technical skills and academic qualifications. The knowledge gained through an understanding of the fundamentals of Professional Grooming, Protocol & Business Etiquette and its applications, would itself heighten our self-confidence and add to our presence in any business or social encounter.

This course will enable you to understand and master the proper and correct protocol in treating Royalty as well as business/social etiquette at all corporate functions. Plus learn from a well qualified expert on how to command a strong presence through appearance, poise, body language and verbal capabilities. The correct manners plus a professional image coupled with a dynamic working style and right working attitude will make you a formidable force to be reckoned with.

Understanding Malaysian Protocol is a must for anybody who wants to understand the complex and varied forms of it in Malaysia. It is essential for anyone in a service industry especially so for the hotel industry, where the guest could be VIP's like the tilted people, diplomats, politicians or royals.

In this insightful session we will discuss the correct forms of address that will be an invaluable preliminary guide to the minefield of the fourteen distinct systems of Malaysian titles and awards.

Course Objectives ›

On successful completion of this course, you will be able to:

  • Enhance your image by looking professional through various techniques of Personal Image Management - wardrobe strategies, personal style, proper dressing and personal hygiene
  • Master all the key fundamentals of grooming and professionalism
  • Learn all about business and social etiquette - all the necessary do's and don'ts
  • Develop a professional image that will be in accordance to the organization's needs and requirements
  • Polish up on your grooming skills and create a winning image for yourself
  • Make proper introductions without feeling apprehensive
  • Handle royal visitors with dignity and proper manners
  • Face the general public and external customers with poise
  • Handle social and professional situations with total ease and confidence
  • Master the fundamentals of professionalism and business etiquette in today's Malaysian business environment
  • Learn the art of looking confident, friendly and approachable through body language
  • Handle social and professional situations with total ease and confidence

Course Outline ›

DAY 1

YOU ARE THE MESSAGE

  • Your role as the ambassador of the organisation
  • How others see you and judge you - judging factor
  • The A.B.C's of image
  • The PAR factor in business - your packaging
  • The elements of First Impressions - Visual, Vocal & Verbal

CORPORATE IMAGE VS PERSONAL IMAGE

  • What message does your appearance send?
  • Components of a positive corporate image
  • Measuring your corporate image index

POISE FOR SUCCESS: CARRY YOURSELF WITH PANACHE

  • The power of first impression
  • Having social savvy - visual poise, gait & a touch of class
  • The correct posture in various circumstances
  • Importance of good posture
  • Creating a visual impact with a positive entrance & exit : walking; sending & receiving

GROOMING THAT BRINGS OUT THE BEST

  • Tips on taking good care of your skin and face ( both Men & Women)
  • Personal hygiene matters - body odour, mouth odour etc
  • Common grooming blunders that people make at the work place
  • Tips on how to overcome these grooming blunders

WARDROBE STRATEGIES ….MANAGING YOUR WORK WARDROBE

  • What message does your appearance send?
  • The fundamental do's and don'ts of business dressing
  • Organizing and planning your work wardrobe
  • Accessories - the little extra that make a difference
  • Understanding the psychology of colour and how it works for you
  • Dressing tips for the traditional Malay woman in business today
  • Tips on tying the Tudung with style
  • Identifying common grooming blunders seen at the workplace

WARDROBE TIPS FOR MEN AT WORK

  • The perfect suit
  • Understanding good fit and quality
  • Shirt styles and fit - Cuffs, The Yoke and Placket
  • Fabric choice - what is thread count
  • Design - patterns & stripes
  • Pairing collars and face
  • Tips on trousers - how to get a proper fit
  • Ties - learning the art of pairing the right design and colour with your shirt

WARDROBE TIPS FOR WOMEN AT WORK

  • Best proportions and styles for jackets and skirts
  • How to dress to accentuate your best assets
  • Business trousers - how to get the perfect fit
  • Styles, patterns and fabric choices for suits
  • Blouses in business - what is appropriate
  • The Malay baju in business and tudung tips
DAY 2

ETIQUETTE ESSENTIALS FOR BUSINESS PROFESSIONALS

  • Relationship between Etiquette & Manners
  • The importance of Etiquette & Manners in today's business environment
  • Your behaviour and manners - what does it communicate?
  • Tips on how to be Business Savvy in today's corporate environment
  • How to present yourself in a professional yet interesting manner

HOW TO MEET & GREET (BUSINESS / CORPORATE & SOCIAL PROTOCOL)

  • Making introductions with proper deference to the right people
  • Greeting people accordingly with proper deference to the right people
  • The Malaysian Way of greeting people / customers
  • Handling tricky situations with finesse - the handshake dilemma
  • Handling business cards with finesse
  • Handshake dilemma ( how not to offend )
  • When to use salutations
  • Addressing foreign guests - man or woman

PRACTICAL ASPECTS OF MALAYSIAN PROTOCOL - HANDLING ROYALTY & VIP'S

  • Understanding Malaysian royal titles
    • What is protocol
    • Dos & Don'ts of protocol
    • How to handle it
  • Addressing members of parliament
  • Addressing members of the cabinet
  • Understanding federal awards and decorations eg. Tun, Tan Sri
  • Correspondence & invitations ( the correct address)
  • Addressing titled Malaysians from various states

THE LANGUAGE OF SILENT TALK - BODY LANGUAGE

  • Taking charge of your non verbal communication
  • Key elements in non verbal communication
  • Tips on how to look confident and composed when facing people
  • Your manner of bearing and poise
  • Projecting a professional image through the power of body language
  • Messages through body language
  • Body language that speaks well of you

THE ART OF SOCIAL SAVVY - GRACIOUS, SOPHISTICATED MANNERS

  • Knowing the difference between Western & Asian style of dining
  • Identifying cutlery, crockery & glassware
  • Understanding menu terms
  • Social courtesies when dining
  • Common dining blunders observed - the definite No! No!
  • The art of holding the cutlery
  • Understanding the difference between the Finished & Pause position while dining
  • Understanding American & European dining style
  • Handling difficult food
  • Small talk during a meal

ENTERTAINING IN STYLE

  • Keys to conducting a business lunch / dinner
  • Issuing of invitation and making reservation
  • Organizing, selecting food, settling bill and tipping
  • Your role as a perfect host or guest while dining
  • Follow dress code accordingly
  • Toasting etiquette - doing it in style
  • Cocktails - networking effectively at cocktails
    • handling yourself gracefully at cocktails

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall : +603-4270-3064, +6016-5488-336
Email Customer Service E-mail : [email protected]

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