Retail Sales Training Course: 2 Days

Retail Sales Training Course Retail Sales Training
By Culture Dynamics DCI
Selling Skills:

Closing High Retail Sales

“The Strategies to Close Deals Better & Faster For Retail Sales & Services”

By Culture Dynamics DCI

Directive Communication Certified Training Provider • Chartered Member of American Institute of Business Psychology • HRDF Registered Training Provider
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Course Title:
Closing High Retail Sales
Training Category:
Soft Skills
2 Days
Target Audience:
This workshop is designed for Retail Sales Professionals, Retail Supervisors, Retail Area Managers, Retail Managers, Training or Learning and Development department.
Public Training Events
Nov 2019 ›
Qliq Hotel, Empire Damansara, Petaling Jaya, Malaysia
Tue 12 Nov 2019 - Wed 13 Nov 2019
9:00AM - 5:00PM

Fee Per Person:
  • Register before 22 Oct 2019 for only RM1,980 per person.
  • 15% discount for group registration of 3 paxs or more from the same organization.
  • You get 1 set of Colored Brain Communication Inventory and Colored Brain Card and free consultation with Master Trainer on your profile worth RM660.
  • Last event for 2019.
Register Now!

* Other terms & conditions apply.
For In-house Training
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For Other Inquiries
Contact Culture Dynamics DCI
Contact customer service
  • +6012-593-9978
  • +6012-311-3961
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Delivery Methods
  • Language: English, Bahasa Malaysia
  • Certificate of Participation
  • Lecture
  • PowerPoint Presentation
  • Presentation Handouts
  • Workshop
  • Indoor Activities
  • Role Play
  • Demonstrations
  • Group Discussion
  • Participant Presentation
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Course Introduction ›

  • Can you close sales without being pushy?
  • Do you pray and hope your customers will buy after long hours of sales talk?
  • Do you use discount and free gifts as technique to close deals?

You have a very great product to sell. You have great marketing strategies that drive customers to your store, ready to give their money to you. Yet, you are facing difficulty to close deal.

Why are you not hitting target? Would you agree the way customers shop 5 years ago and today is different?

The same goes for closing in sales. What works 5 years ago may not work today. And you are wondering why it is so hard to close deals today with customers. The key is about how to close more appropriately for today's demanding customers.

How do you get customer to tell you what they want through specific questions? How do you get them to close by themselves? How do you know it is the right time to ask for the close?

Closing a deal is not just about a simple technique, it is about how you live it. Mindset and beliefs of the salesperson is one of the keys for successful closing, which ultimately lead to closing.

How you do something is how you do everything.

This 2-day program strives to deliver up-to-date strategies for closing based on understanding of psychology of customers in a fun learning way. It challenges to break mind-set barriers of sales personnel in order to achieve sales target.

Course Objectives ›

This workshop strives to:

  • Uncover the psychology mind-set of why people buy
  • Develop a positive view to closing a deal
  • Use a specific questioning process to qualify customers if they are ready to buy
  • Distinguish how the old way of selling will repel customers from buying and growing with your brand
  • Apply practical usage on how to close high deals without being pushy, manipulative and salesy

Course Outline ›


1. Introduction & Setting Mindset

  • Activity: Buying it now
  • How staff react to buy now determines how they close for their customers

2. Psychology of Buying

  • What are people actually buying?
  • Understand the history of shopping and the emotional needs in buying

3. Colored BrainTM Communication

  • 4 different ways of how you interpret message
  • The 4 Colors - Green, Red, Blue & Purple
  • How to connect customers according to their Colored BrainTM

4. Non-Verbal Communication

  • Tonality - Voice from throat, chest and diaphragm
  • Body Language - How to position as you are in control of the sales process
  • Intention vs Script

5. Closing Process

  • Role Play - Staff sell 1 item from their pocket to their partner
  • Types of questions to qualify customer
    • Reverse Psychology Question
    • Open Ended Question
    • Close Ended Question
    • Clarifying Question
  • Customer Needs Level 1, 2 & 3
  • How to ask to identify customer needs at the emotional level
  • Agenda Step for Closing - How to start a conversation to show you are in control
  • Qualifying Step - How to qualify if your customer is ready for purchase
  • Commitment Step - How to make commitment without feeling pushy and salesy
  • How to connect within 30 seconds

6. Closing through Objection

  • How to use Objection to help you close faster
  • Handling top 20 objections

7. Role Play

  • Teams will select High ticket Products or Services to role play accordingly.

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer Service
  • +6012-593-9978
  • +6012-311-3961
Email Customer Service

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