Email Etiquette Training Course Malaysia

Email Etiquette Training Course Email Etiquette
By Althea Goh
Business Etiquette:

Email Etiquette

“By requiring employees to use appropriate, business like language in all electronic communications, employers can limit their liabilities, risks and improve the overall effectiveness of the organisation’s email and internet copy in the process.” — Nancy Flynn & Tom Flynn”

By Althea Goh


Bachelor of Business • Certified ISMS Auditor • Certified Practitioner of Cellular Memory Regressor • PSMB TTT Exempted Trainer
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Contact Customer Service +603-2273-3415 Email Customer Service [email protected]
Course Title:
Email Etiquette
Training Category:
Soft Skills
Target Audience:
Senior Management, Heads of Department, Human Resource / Administrative staff, Internet Security staff, strategic key personnel in adopting and implementing policies, rules and regulations.
Duration:
2 Days
Public Training Events
Aug 2017 ›
Venue:
Skyview, Level 28, Gardens Hotel, Midvalley, Kuala Lumpur, Malaysia
Schedule:
Tue 15 Aug 2017 - Wed 16 Aug 2017
9:00AM - 5:00PM

Fee Per Person:
RM1,680.00
Promotions:
  • Register and pay not later than 04 Aug 2017 for 10% discount.
  • RM1,500 per person for group registration of 2 paxs or more from the same organization.
Register Now!

* Other terms & conditions apply.
For In-house Training
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For Other Inquiries
Contact Althea Services
Contact customer service +603-2273-3415
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Lecture
  • Certificate of Participation
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*Terms & Conditions

Course Introduction ›

Many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. If your company is able to deal professionally with email, this will provide your company with that all important competitive edge. Moreover, by educating employees as to what can and cannot be said in any email, you can protect your company from awkward liabilities issues.

This Workshop is specifically designed to instil good etiquette in email communications, and establish guidelines that help avoid mistakes (like offending someone when you do not mean to) and misunderstandings (like being offended when you are not meant to).

The workshop focuses on "core rules" that will help better communication via email.

"By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liabilities, risks and improve the overall effectiveness of the organisation's email and internet copy in the process." — Excerpt from "Writing Effective Email" by Nancy Flynn & Tom Flynn.

Course Objectives ›

This workshop discusses the main etiquette rules and provides advice on how employers can ensure that they are implemented, including:

  • To learn the basic Netiquette and core rules of Email Etiquette
  • To avoid embarrassing and legal liability from emails
  • To differentiate the personal and personable in email communications
  • To adopt and design your own format, rules, practices in email communications - such as email policy, standard signatures, disclaimer clauses

Course Outline ›

DAY 1

Module 1 - WHY DO YOU NEED EMAIL ETIQUETTE?

  • Group Discussion on the Need for Email Etiquette
  • Emails that Come Back to Haunt
  • Written in Anger
  • The Basic Dos & DONTs Rules
  • Unsolicited Emails, Junk Mails & Spam
  • Email Date & Time

Module 2 - THE BEGINNINGS & ENDINGS OF EMAILS

  • Originating Emails, Email-heads & Signatures
  • Experiential Exercise - Create your Own Signatures
  • Email Subject
  • The Use of "RE"
  • First Names and Titles
  • Proper End of Emails
  • Disclaimers
  • What are Email Disclaimers
  • Why do you Need Disclaimers
  • Append or Prepend Disclaimers
  • Internal and/or External Disclaimers
  • Departmental Email Disclaimers
  • Disadvantages of using Email Disclaimers
  • Experiential Exercise - Create your Own Disclaimers

Module 3 - REPLIES AND FORWARDINGS

  • Acknowledging Receipts
  • Avoid "me too" Messages
  • Recipients of a Reply to a List
  • Forwarding Emails
  • Threads
  • Forward as Attachment without Revealing Addresses
  • Experiential Exercises
  • Do Not Forward Hoaxes
  • Do Not Reply to Spam
DAY 2

Module 4 - THE BODY OF EMAILS

  • Annoying Thank You Notices
  • Keep Emails Short
  • Using Dialect, Slang & Jargon
  • Acronyms
  • Bold Type Face
  • Shouting in Emails
  • Avoid Embarrassing Emails
  • Attachments: Courtesy & Size
  • Good Habits
  • Essentials - Summary, Synopsis, Precis & Abstract

Module 5 - EMAIL POLICY

  • Objectives: Commercial, Productivity & Legal
  • Experiential Exercise - Create your own Email Policies

Module 6 - CONCLUSION

  • Electronic Holiday Greetings
  • Folders & Housekeeping
  • Good Email Habits
  • Email Etiquette Tips

Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall Us :
+603-2273-3415
Email Customer Service E-mail Us :
[email protected]

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