Email Etiquette & Business Writing Course

Email Etiquette & Business Writing Course Email Etiquette & Business Writing
By ComSystem Solutions
Writing Skills:

Email Etiquette & Business Writing

“With the benefit of speed come some problems that aren't always predictable and realized...”

By ComSystem Solutions

PSMB Certified Training Provider • CompTIA® Authorized Delivery Partner • Pearson Vue Certified Test Centre • Registered with Ministry of Finance
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Register for Public Training Public program not yet available
Email Customer Service [email protected]
[email protected]
Contact Customer Service +603-5162-8254 , +603-2201-4622
Course Title:
Email Etiquette & Business Writing
Training Category:
Soft Skills
Target Audience:
Anyone who often write emails at work and would like to be more professional at what they're doing everyday.
2 Days
Public Training Events
Apr 2018 ›
ComSystem Solutions Training Centre, Wisma Goshen, Plaza Pantai, Kuala Lumpur, Malaysia
Thu 05 Apr 2018 - Fri 06 Apr 2018
9:00AM - 5:00PM

Fee Per Person:
  • Register before 26 Mar 2018 for RM200 discount per person.
  • For 3 paxs registration, the 3rd person will receive a complimentary seat.
  • For 2 paxs registration, the 2nd person will be entitled to 20% discount.
Register Now!

* Other terms & conditions apply.
For In-house Training
Request for Quotation Request for Quotation
For Other Inquiries
Contact ComSystem Solutions
Contact customer service +603-5162-8254
Email customer service [email protected]
[email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Reading Materials
  • Indoor Activities
  • Role Play
  • Certificate of Participation
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*Terms & Conditions

Course Introduction ›

When information needs to be disseminated quickly, nothing can be better than using email. However, with the benefit of speed comes some problems that aren't always predictable and realized unless otherwise forewarned by the management. This email etiquette training course is designed to help employees know the appropriate use of Internet while at work as well as behaviors they must vigorously avoid.

Course Objectives ›

Upon completion of this 2-day email etiquette training, participants should be able to:

  • Explain instances when sending email is necessary and appropriate.
  • Identify occasions when sending or retrieving email is unacceptable.
  • Understand items they should never send electronically from their workplace.
  • Create an email subject line that accurately describes the content of the message.
  • State and avoid 12 of the most common mistakes people make in business writing.
  • Consider the visual components that enhance an email message and make for easy reading.
  • Determine who should and should not receive copies of emails.
  • Know what to do when emails misfire and reach the wrong people.
  • Develop a personal action plan to improve their email skills at work.

Course Outline ›


Module 1: Sending Emails

  • When email should be sent
  • Email, Mail groups & you
  • What to consider before an email is sent

Module 2: Matters of Formatting

  • Character Spacing
  • How to write subject line
  • Sculpt the body (precise writing)
  • Salutation (Sample of greetings)
  • List & bullets (Proper sentence construction)
  • Paragraph
  • Attachments (How to write emails with attachments)
  • Tone
  • Punctuation & Correct Word
  • Abbreviation
  • Long Messages

Module 3: Planning your email

  • Learning to write online
  • Managing Emails
  • CC & BCC
  • Email Content ¡V What & how to write properly
  • Email Signature - Samples

Module 4: How to say It (Proper email construction samples will be taught)

  • Basic Guideline
  • Identify Yourself
  • Formal Language
  • Delivering Bad News
  • Avoid Surprises

Module 5: Questions of English

  • Grammar
  • Preposition
  • Common Mistakes
  • Active & Passive Sentences
  • Useful English

Module 6: Business Email

  • Get Right to the point
  • Using Simple Sentences
  • Word Choice
  • Flaming under Control

Module 7: Legal Points

  • Legal Issues
  • SPAM & Phishing

Module 8: Business Writing

  • Technical & Workplace Writing
  • Business Memo
  • Simplified Language

Contact us now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall : +603-5162-8254, +603-2201-4622
Email Customer Service E-mail : [email protected], [email protected]

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