Problem Solving & Decision Making Training

Soft Skills Training: Box Breaking Problem Solving & Decision Making Skills -, Malaysia Training Courses Problem Solving & Decision Making Skills
By Lily Lau
PSMB HRDF Claimable
Course Title:
Box Breaking Problem Solving & Decision Making Skills
Training Category:
Soft Skills » Mind & Mental
Target Audience:
Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity.
2 days
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For Customization & Other Inquiries »
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Contact customer service +6012-311-3961
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Indoor Activities
  • Demonstrations
  • Certificate of Participation
*Terms & Conditions

Box Breaking Problem Solving & Decision Making Skills

“Break Box and Unleash Your Creativity”

By Lily Lau

Directive Communication Accredited Master Trainer • PSMB Certified Trainer
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  • Do you experience having to tackle the same problems that were recurring years after years?
  • Are you faced with a dead-end problem where you felt there was no solution that you may as well give up and forget about it?
  • Do you find that you are spending more than necessarily time to solve the problem?

Problem solving is a mental process and is part of a larger problem process that includes problem finding and problem shaping. Often people are not able to solve the problem as they have not truly understood and define the real issue or not knowing the appropriate method to approach the issue.

Our problem solving techniques is based on the conceptual model known as the interacting 4P’s model: People, Process, Product and Place (work environment), that provides a good overall framework to understand the key factors that affect organizational creativity. We emphasize using only the objects available within the problem and its immediate environment together with “Box Breaking” mental tools to generate amazing simple and effective solution that is truly creative!

This program aims to fulfil the ultimate goal of problem solving: finding a simple and effective solution that can be implemented quickly and cheaply.

Course Objectives

At the end of the program, a successful participant should be able to:

  • Develop problem solving skill to solve problem effectively and confidently;
  • Develop creativity skill to solve problem creatively and flexibly;
  • Discover how problem solving process works and use it to solve everyday business challenges;
  • Apply problem solving process to systematically analyze situations and formulate action plans;
  • Apply creative techniques to generate alternative solutions; and
  • Understand decision making process and make positive business decisions.

Course Outline

D A Y  1

1. Foundation of Mental Creativity

  • Our Mental Box: Right & Left Brain
  • Vertical vs. Lateral Thinking
  • Barriers to Creativity
  • The 4P’s of Creativity

2. 5 Steps of Problem Solving Process

  • Identify & Define Problem
  • Identify Root Cause
  • Generate Alternative Solutions
  • Evaluation & Selection Process in Making Decision
    • Decision Making process & criteria
    • Screening Matrix
    • Wrong vs. Bad Decision
  • Implement & Follow Up

D A Y  2

3. Solving Day-to-Day Workplace Problems

  • Technique to asking questions to uncover issues
  • Technique to clarifying goals to enhance performance
  • Technique to evaluating options to improve decision making

4. Ideas Generation Methods & Tool

  • Brainstorming
  • Mind Mapping
  • SCAMPER Technique
  • Use of picture cards

5. Creativity & Innovation

  • Creativity vs. Innovation
  • World’s Innovative Companies & Products
  • Building Creativity Capability


  1. 1. Our methodology is based on interactive learning, experiential activities and facilitative training style.
  2. 2. We use variety of proprietary training tools, group discussion, team reflective circle, lecture with games and activities to make learning FUN and IMPACTFUL!

For In-house Training:

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For Content Customization & Other Inquiries:

Contact Culture Dynamics

Contact Customer Service


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