Soft Skills Training Courses

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Public Training Calendar 2019

Nov 2018 (14)

Course Title	Target Audience	Duration	More Info	In-house Training
1 NOV Writing Skills Enhancing Professional Writing Skills	Managers and Executives who want to enhance their accuracy and written fluency skills in letters and reports.	2 Days	View Event Details	Request for In-house Training
5 NOV Writing Skills Effective Email Writing for Debt Collection	Manager, Executives, Supervisors and those who wish to enhance their writing skills in their work place.	1 Day	View Event Details	Request for In-house Training
22 NOV Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training
26 NOV Emotional Intelligence Emotional Excellence at Workplace	Suitable for all levels of staff, especially leaders.	2 Days	View Event Details	Request for In-house Training

Dec 2018 (12)

Course Title	Target Audience	Duration	More Info	In-house Training
3 DEC Negotiation Skills Negotiation Techniques That Bring Results	Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation.	2 Days	View Event Details	Request for In-house Training
3 DEC Customer Service Achieving Customer Service Excellent with Effective Communication Skills	This course is suitable for front office and staff who are constantly working on the forefront meeting customer.	1 Day	View Event Details	Request for In-house Training
5 DEC Leadership & Supervision Essential Leadership Skills For Supervisors and Managers	This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries.	2 Days	View Event Details	Request for In-house Training
5 DEC Linguistic Skills English Communication Skills at Workplace	None Executive and Executive Level	2 Days	View Event Details	Request for In-house Training
6 DEC Leadership & Supervision Lead to Win - Transformation Leadership	This course is designed for Executives, Team Leaders, Supervisors, Assistant Managers and Managers level.	2 Days	View Event Details	Request for In-house Training
6 DEC Administrative Skills Secretarial & Office Management Skill for High Productivity	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
10 DEC Writing Skills Technical Writing Skills Made Easy for Engineers & Technical Staffs	For engineers and technical staffs who frequently need to prepare technical documentations.	2 Days	View Event Details	Request for In-house Training
13 DEC Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	View Event Details	Request for In-house Training
18 DEC Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
19 DEC Creativity & Problem Solving Analytical & Critical Thinking Skills	Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively.	2 Days	View Event Details	Request for In-house Training
27 DEC Leadership Skills Executive Development Program	Executive Level	2 Days	View Event Details	Request for In-house Training

Jan 2019 (8)

Course Title	Target Audience	Duration	Public Training	In-house Training
7 JAN Linguistic Skills English Communication Skills at Workplace	None Executive and Executive Level	2 Days	View Event Details	Request for In-house Training
9 JAN Writing Skills Technical Writing Skills Made Easy for Engineers & Technical Staffs	For engineers and technical staffs who frequently need to prepare technical documentations.	2 Days	View Event Details	Request for In-house Training
9 JAN Creativity, Problem Solving & Decision Making Critical Thinking & Decision Making	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.	2 Days	View Event Details	Request for In-house Training
11 JAN Customer Service Achieving Customer Service Excellent with Effective Communication Skills	This course is suitable for front office and staff who are constantly working on the forefront meeting customer.	1 Day	View Event Details	Request for In-house Training
15 JAN Customer Service Complaints Management: Customer Feedback & Complaint Handling	This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints.	2 Days	View Event Details	Request for In-house Training
16 JAN Creativity & Problem Solving Analytical & Critical Thinking Skills	Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively.	2 Days	View Event Details	Request for In-house Training
21 JAN Creativity, Problem Solving & Decision Making Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	View Event Details	Request for In-house Training
23 JAN Leadership & Supervision The Ultimate Leader	Team Leaders, Supervisors, Executives	2 Days	View Event Details	Request for In-house Training

Feb 2019 (14)

Course Title	Target Audience	Duration	Public Training	In-house Training
12 FEB Administrative & Clerical Skills Be a Star Secretary	Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.	2 Days	View Event Details	Request for In-house Training
12 FEB Customer Service The STAR Principles Towards Excellent Customer Service Mindset	This course is designed for any crew member who has direct contact with customers.	2 Days	View Event Details	Request for In-house Training
14 FEB Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
14 FEB Customer Service Customer Centric Service — The Business Success Factor	Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization.	2 Days	View Event Details	Request for In-house Training
18 FEB Leadership Skills The Hero's Way in Leadership Psychology	Individuals from various industries, education levels and positions who want to improve their abilities to affect influence, productivity and personal fulfillment. Directive Communication psychology cultivates groups that develop individuals, their peers, superiors and subordinates to achieve higher levels of performance and motivations.	3 Days	View Event Details	Request for In-house Training
19 FEB Writing Skills Effective Business Writing Skill for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	View Event Details	Request for In-house Training
20 FEB Business Etiquette Grooming Etiquette - Be Remarkable, Be Distinct	Employees at all levels and public facing employees in particular.	1 Day	View Event Details	Request for In-house Training
21 FEB Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training
27 FEB Business Etiquette Basic Business English Communication	For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.	2 Days	View Event Details	Request for In-house Training

Mar 2019 (9)

Course Title	Target Audience	Duration	Public Training	In-house Training
7 MAR Writing Skills Effective Report Writing for Business	Managers, Executive, Engineers, Project Manager and anyone who need to submit report to the management.	2 Days	View Event Details	Request for In-house Training
11 MAR Administrative Skills Secretarial & Office Management Skill for High Productivity	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
13 MAR Leadership & Supervision Essential Leadership Skills For Supervisors and Managers	This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries.	2 Days	View Event Details	Request for In-house Training
15 MAR Communication & Interpersonal Sharpening Your Communication Skills for Managers	Managers, Team Leader and HOD	1 Day	View Event Details	Request for In-house Training
18 MAR Train-the-Trainer PSMB Train-the-Trainer Certification Program	Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.	5 Days	View Event Details	Request for In-house Training
19 MAR Communication & Interpersonal Becoming the Colored Brain Communicator	Individual whose success, depends on effective communication skills in meetings, presentations or one-to-one discussion. Anyone who desires to improve communication and influencing skill and overcome interaction barriers. Managers, Team Leaders, Sales & Marketing Professionals, Technical & Specialists, Professionals & Consultants, Public Relations & Spokespeople, Business owners & Entrepreneurs, Supervisors & Executives.	2 Days	View Event Details	Request for In-house Training
19 MAR Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	View Event Details	Request for In-house Training
28 MAR Linguistic Skills English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	View Event Details	Request for In-house Training
28 MAR Time & Stress Management Time & Stress Management — Enhance, Organize & Performed	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training

Apr 2019 (14)

Course Title	Target Audience	Duration	Public Training	In-house Training
1 APR Creativity, Problem Solving & Decision Making Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	View Event Details	Request for In-house Training
8 APR Administrative Skills Evolution of the Office Administration	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
15 APR Writing Skills Effective Business Writing Skill for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	View Event Details	Request for In-house Training
15 APR Train-the-Trainer PSMB Train-the-Trainer Certification Program	Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.	5 Days	View Event Details	Request for In-house Training
16 APR Leadership & Supervision The Ultimate Leader	Team Leaders, Supervisors, Executives	2 Days	View Event Details	Request for In-house Training
18 APR Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training
22 APR Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
23 APR Negotiation Skills Negotiation Power: Pitch it Right	Managers, professionals, consultants, executives, business owners, decision makers, purchasing managers / executives, sales and marketing manager / executives or anyone whose work requires them to negotiate and obtain a good deal in negotiation.	2 Days	View Event Details	Request for In-house Training
24 APR Business Etiquette Basic Business English Communication	For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.	2 Days	View Event Details	Request for In-house Training
25 APR Business Etiquette Grooming Etiquette - Be Remarkable, Be Distinct	Employees at all levels and public facing employees in particular.	1 Day	View Event Details	Request for In-house Training
25 APR Administrative & Clerical Skills Be a Star Secretary	Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.	2 Days	View Event Details	Request for In-house Training
29 APR Negotiation Skills Negotiation Techniques That Bring Results	Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation.	2 Days	View Event Details	Request for In-house Training

May 2019 (7)

Course Title	Target Audience	Duration	Public Training	In-house Training
6 MAY Customer Service Complaints Management: Customer Feedback & Complaint Handling	This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints.	2 Days	View Event Details	Request for In-house Training
8 MAY Creativity, Problem Solving & Decision Making Critical Thinking & Decision Making	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.	2 Days	View Event Details	Request for In-house Training
9 MAY Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
22 MAY Business Etiquette Telephone Techniques that Win Customers	All levels with the need to improve telephone skills.	2 Days	View Event Details	Request for In-house Training
28 MAY Linguistic Skills English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	View Event Details	Request for In-house Training
30 MAY Negotiation Skills Negotiation Skills	Managers, Sales Executives, Supervisors and Customer Service Support	2 Days	View Event Details	Request for In-house Training

Jun 2019 (8)

Course Title	Target Audience	Duration	Public Training	In-house Training
11 JUN Customer Service Achieving Customer Service Excellent with Effective Communication Skills	This course is suitable for front office and staff who are constantly working on the forefront meeting customer.	1 Day	View Event Details	Request for In-house Training
12 JUN Leadership & Supervision The Ultimate Leader	Team Leaders, Supervisors, Executives	2 Days	View Event Details	Request for In-house Training
17 JUN Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
17 JUN Writing Skills Effective Business Writing Skill for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	View Event Details	Request for In-house Training
19 JUN Business Etiquette Grooming Etiquette - Be Remarkable, Be Distinct	Employees at all levels and public facing employees in particular.	1 Day	View Event Details	Request for In-house Training
20 JUN Business Etiquette Basic Business English Communication	For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.	2 Days	View Event Details	Request for In-house Training
20 JUN Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	View Event Details	Request for In-house Training
24 JUN Communication & Interpersonal Sharpening Your Communication Skills for Managers	Managers, Team Leader and HOD	1 Day	View Event Details	Request for In-house Training

Jul 2019 (16)

Course Title	Target Audience	Duration	Public Training	In-house Training
4 JUL Administrative & Clerical Skills Be a Star Secretary	Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.	2 Days	View Event Details	Request for In-house Training
4 JUL Writing Skills Effective Report Writing for Business	Managers, Executive, Engineers, Project Manager and anyone who need to submit report to the management.	2 Days	View Event Details	Request for In-house Training
10 JUL Leadership & Supervision Essential Leadership Skills For Supervisors and Managers	This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries.	2 Days	View Event Details	Request for In-house Training
10 JUL Communication & Interpersonal Sharpening Your Communication Skills for Managers	Managers, Team Leader and HOD	1 Day	View Event Details	Request for In-house Training
15 JUL Train-the-Trainer PSMB Train-the-Trainer Certification Program	Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.	5 Days	View Event Details	Request for In-house Training
15 JUL Communication & Interpersonal Communicate through Colored Brain Identification & Emotional Drivers	For all managers, executives, officers & non-executives from ALL departments - HR, Planning, Corporate Communication, Sales, Purchasing, Technical, Administrative & Finance.	2 Days	View Event Details	Request for In-house Training
15 JUL Writing Skills Strategic Legal Writing	This workshop will be essential use to Heads, Directors, General Managers, Managers, and Executives of the following groups: Legal/ Legal Affair/ Legal Counsel Procurement Contract Management/ Contract Administrator Corporate Services/ General Admin Human Resource IT/ IT Outsourcing/ IT Vendor Management Any officers who prepare and write contract or agreement/ SLA/ LOA	1 Day	View Event Details	Request for In-house Training
15 JUL Train-the-Trainer Colored Brain Communication Trainer Certification	Corporate and individual trainers / facilitators / coaches and anyone who is looking to embark in the training industry with a ready available training methodology and tool.	3 Days	View Event Details	Request for In-house Training
15 JUL Train-the-Trainer Directive Communication Psychology Trainer Certification	Trainers and aspiring trainers to-be.	6 Days	View Event Details	Request for In-house Training
18 JUL Customer Service Customer Centric Service — The Business Success Factor	Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization.	2 Days	View Event Details	Request for In-house Training
23 JUL Customer Service The STAR Principles Towards Excellent Customer Service Mindset	This course is designed for any crew member who has direct contact with customers.	2 Days	View Event Details	Request for In-house Training
25 JUL Sales & Marketing Selling Your Way to Success	Everyone who is interested in building long-lasting client relationship and creating valuable teamwork within the team.	2 Days	View Event Details	Request for In-house Training
25 JUL Linguistic Skills English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	View Event Details	Request for In-house Training
25 JUL Administrative Skills Evolution of the Office Administration	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
29 JUL Time & Stress Management Tame the Time Monster	All managers, executives, supervisors, support and admin personnel, sales and marketing, customer service and front desk, PR, technical staff, engineers, production staff, QA staff and anyone who wants to learn to apply and maximize their time at the workplace.	2 Days	View Event Details	Request for In-house Training
29 JUL Time & Stress Management Time & Stress Management — Enhance, Organize & Performed	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training

Aug 2019 (10)

Course Title	Target Audience	Duration	Public Training	In-house Training
15 AUG Business Etiquette Grooming Etiquette - Be Remarkable, Be Distinct	Employees at all levels and public facing employees in particular.	1 Day	View Event Details	Request for In-house Training
19 AUG Creativity, Problem Solving & Decision Making Thinking Outside the Box & Problem Solving	All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - Anyone who wants to learn to be a solution provider & provide creative input/ideas at the workplace.	2 Days	View Event Details	Request for In-house Training
19 AUG Writing Skills Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	View Event Details	Request for In-house Training
19 AUG Administrative Skills Secretarial & Office Management Skill for High Productivity	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
20 AUG Leadership & Supervision Lead to Win - Transformation Leadership	This course is designed for Executives, Team Leaders, Supervisors, Assistant Managers and Managers level.	2 Days	View Event Details	Request for In-house Training
26 AUG Thinking Skills Analytical Thinking & Problem Solving Skills	Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving. Highly encourage junior managers, supervisors, team leaders from all departments to attend.	2 Days	View Event Details	Request for In-house Training
26 AUG Communication & Interpersonal Communicate Your Way to Success	All business professionals & corporate staff from all the different departments who want to master the skills to communicate in a positive, professional manner no matter what the situation.	2 Days	View Event Details	Request for In-house Training
26 AUG Creative Thinking & Problem Solving Mind Mapping Techniques — Enhance Your Thinking Skills	This program is suitable for Executive, Supervisors, Officers, Administrators, Managers and anyone who are interested in solving problems at workplace using mind mapping method / technique.	2 Days	View Event Details	Request for In-house Training
26 AUG Business Etiquette Basic Business English Communication	For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.	2 Days	View Event Details	Request for In-house Training
26 AUG Negotiation Skills Negotiation Techniques That Bring Results	Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation.	2 Days	View Event Details	Request for In-house Training

Sep 2019 (10)

Course Title	Target Audience	Duration	More Info	In-house Training
3 SEP Creativity, Problem Solving & Decision Making Critical Thinking & Decision Making	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.	2 Days	View Event Details	Request for In-house Training
5 SEP Leadership & Supervision The Ultimate Leader	Team Leaders, Supervisors, Executives	2 Days	View Event Details	Request for In-house Training
12 SEP Administrative & Clerical Skills Be a Star Secretary	Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.	2 Days	View Event Details	Request for In-house Training
18 SEP Personal Development & Motivation 10 Key Tools For Work Success	All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - anyone who wants to master the key tools for greater work success & effectiveness.	2 Days	View Event Details	Request for In-house Training
19 SEP Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	View Event Details	Request for In-house Training
23 SEP Train-the-Trainer PSMB Train-the-Trainer Certification Program	Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.	5 Days	View Event Details	Request for In-house Training
23 SEP Personal Development & Motivation Positive Work Attitude	For all staff at all levels of the organization. From sales, purchasing & customer service personnel to production, technical, quality control to administrative & front line employees etc.	2 Days	View Event Details	Request for In-house Training
25 SEP Leadership & Supervision Supervisors in Action 3.0	Production & Administrative – Line Leaders, Supervisors, Officers, Engineers, and Executives interested in improving Supervisory Skills in Manufacturing Industry.	2 Days	View Event Details	Request for In-house Training
26 SEP Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training
26 SEP Linguistic Skills English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	View Event Details	Request for In-house Training

Oct 2019 (8)

Course Title	Target Audience	Duration	More Info	In-house Training
8 OCT Customer Service Complaints Management: Customer Feedback & Complaint Handling	This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints.	2 Days	View Event Details	Request for In-house Training
10 OCT Writing Skills Effective Business Writing Skill for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	View Event Details	Request for In-house Training
16 OCT Communication & Interpersonal Sharpening Your Communication Skills for Managers	Managers, Team Leader and HOD	1 Day	View Event Details	Request for In-house Training
17 OCT Negotiation Skills Negotiation Techniques That Bring Results	Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation.	2 Days	View Event Details	Request for In-house Training
21 OCT Leadership & Supervision Developing Leadership from Within	All managers, heads of departments, line leaders, supervisors - anyone who wants to learn to apply & maximize leadership skills at the workplace.	2 Days	View Event Details	Request for In-house Training
24 OCT Creativity, Problem Solving & Decision Making Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	View Event Details	Request for In-house Training
29 OCT Sales & Marketing Successful Selling Skills	All sales professionals, telesales professionals, marketing professionals, telemarketing professionals, business development professionals - anyone who is interested to improve their sales.	2 Days	View Event Details	Request for In-house Training
30 OCT Time & Stress Management Time & Stress Management — Enhance, Organize & Performed	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training

Nov 2019 (4)

Course Title	Target Audience	Duration	More Info	In-house Training
11 NOV Customer Service Customer Centric Service — The Business Success Factor	Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization.	2 Days	View Event Details	Request for In-house Training
11 NOV Business Etiquette Telephone Techniques that Win Customers	All levels with the need to improve telephone skills.	2 Days	View Event Details	Request for In-house Training
13 NOV Writing Skills Effective Report Writing for Business	Managers, Executive, Engineers, Project Manager and anyone who need to submit report to the management.	2 Days	View Event Details	Request for In-house Training
20 NOV Creative Thinking & Problem Solving Mind Mapping Techniques — Enhance Your Thinking Skills	This program is suitable for Executive, Supervisors, Officers, Administrators, Managers and anyone who are interested in solving problems at workplace using mind mapping method / technique.	2 Days	View Event Details	Request for In-house Training

Dec 2019 (6)

Course Title	Target Audience	Duration	More Info	In-house Training
2 DEC Administrative Skills Secretarial & Office Management Skill for High Productivity	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	View Event Details	Request for In-house Training
3 DEC Customer Service Achieving Customer Service Excellent with Effective Communication Skills	This course is suitable for front office and staff who are constantly working on the forefront meeting customer.	1 Day	View Event Details	Request for In-house Training
5 DEC Leadership & Supervision Essential Leadership Skills For Supervisors and Managers	This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries.	2 Days	View Event Details	Request for In-house Training
12 DEC Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	View Event Details	Request for In-house Training
12 DEC Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	View Event Details	Request for In-house Training
16 DEC Leadership & Supervision Lead to Win - Transformation Leadership	This course is designed for Executives, Team Leaders, Supervisors, Assistant Managers and Managers level.	2 Days	View Event Details	Request for In-house Training

Available for In-house Training

Administrative & Clerical Skills (10)

Course Title	Target Audience	Duration	Public Training	In-house Training
Administrative & Clerical Skills Administrative Enhancement Skills	Clerical and Administrative personnel who need to enhance critical and relevant competency sets to perform their functions more effectively.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Administrative Transformation Excellence	All employees in the organization who are involved in office administration, including: Administration Managers, Human Resource Managers, Factory/ Manufacturing/ Production Manager, Head of Department who needs to handle administration duties and tasks, Department Administrative Officers/ Executives/ Assistants/ Clerks, Secretaries/ Personal Assistants, and anyone in the organization who wish to improve their administrative performance.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Be a Star Secretary	Department Administrators from different departments such as Finance, Sales & Distributions, Marketing, Technology, M-Commerce, Legal and Customer Experiences.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Clerical Development Program	Clerical Staffs, Administration Staffs, Non-Executive	2 Days	Contact TED Integrated	Request for In-house Training
Secretarial & Office Management Skill for High Productivity	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Evolution of the Office Administration	This program is suitable for secretaries, executives and anyone who has to handle office administration.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
How to Manage and Organise Office Records and Files Efficiently	Non Executives, Executives, Clerical Workers, Administration Staffs	2 days	Contact TED Integrated	Request for In-house Training
Office Administrative Skills	Clerical Staffs, Administration Staffs, Non-Executive.	2 Days	Contact TED Integrated	Request for In-house Training
Speed Typing Skills	Anyone who wanted to improve their typing skills.	1 Day	Contact TED Integrated	Request for In-house Training
Secretaries Week Special	Secretaries, Personal Assistant, Admin Executive & Executives	1 Day	Contact Knowledge Hub Asia	Request for In-house Training

Business Ethics (2)

Course Title	Target Audience	Duration	Public Training	In-house Training
Ethics and Integrity Training	Directors, Managers, Supervisors, Engineers, Officers, HR practitioners, Project leaders.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Ethics at Workplace	Employees of any positions in the organizations.	1 day	Contact Althea Services	Request for In-house Training

Business Etiquette (13)

Course Title	Target Audience	Duration	Public Training	In-house Training
Business Etiquette Corporate Grooming and Etiquette	Officers, Executives, Receptionists, Customer Service, Assistant Managers, Managers who has to face and service customers in their daily line of duty.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Corporate Grooming & Business Etiquette Workshop	Supervisors, Administrators, Officers, Executives, Middle Managers	1 day	Contact Dr Kamal Kenny	Request for In-house Training
Business Etiquette Corporate Grooming, Protocol & Business Etiquette for Professionals	Managers, Sales Professionals, Customer Service Executive and anyone who which to know how to project a professional image.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Email Etiquette	Senior Management, Heads of Department, Human Resource / Administrative staff, Internet Security staff, strategic key personnel in adopting and implementing policies, rules and regulations.	1 day	Contact Althea Services	Request for In-house Training
Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	Contact ComSystem Solutions	Request for In-house Training
English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Grooming Etiquette - Be Remarkable, Be Distinct	Employees at all levels and public facing employees in particular.	1 Day	Contact ComSystem Solutions	Request for In-house Training
Grooming Etiquette and Understanding Personality Workshop	Supervisors, Administrators, Officers, Executives, Middle Managers	1 day	Contact Dr Kamal Kenny	Request for In-house Training
Power Phone Image at Front Desk	This course is suitable for all front desk personnel and administrative personnel.	2 Days	Contact TED Integrated	Request for In-house Training
Professional Grooming & Business Etiquette	All staff & employees both executive and non executive levels who wants to cultivate a professional winning image and to be able to handle all work and social situations with poise and ease.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Professional Grooming & Image Management	This course is applicable to front liners and supporting staff as each and every one of them are the ambassadors of their organizations. They are representing their company and have a role to play in bringing up the organization’s brand value who desire to advance in their profession.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Business Etiquette Professional Image & Etiquette	Managers, Sales Professionals, Customer Service Executive and anyone who which to know how to project a professional image.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Business Etiquette Telephone Techniques that Win Customers	All levels with the need to improve telephone skills.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Call Centre Essentials (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Complaints Management: Customer Feedback & Complaint Handling	This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Customer Service Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Power Phone Image at Front Desk	This course is suitable for all front desk personnel and administrative personnel.	2 Days	Contact TED Integrated	Request for In-house Training
Servicing at Call Centers	Specifically for staff in call centers. This training is also applicable to whoever answers the phone servicing internally.	2 Days	Contact Althea Services Register Now Venue: Matahari 3, Level 5, CitiTel Mid Valley, KL Schedule: Tue 09/10/2012 - Thu 11/10/2012 9am - 5pm Fee: RM2,995.00	Request for In-house Training
Business Etiquette Telephone Techniques that Win Customers	All levels with the need to improve telephone skills.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Communication & Interpersonal (14)

Course Title	Target Audience	Duration	Public Training	In-house Training
Communication & Interpersonal Becoming the Colored Brain Communicator	Individual whose success, depends on effective communication skills in meetings, presentations or one-to-one discussion. Anyone who desires to improve communication and influencing skill and overcome interaction barriers: Managers, Team Leaders, Sales & Marketing Professionals, Technical & Specialists, Professionals & Consultants, Public Relations & Spokespeople, Business owners & Entrepreneurs, Supervisors & Executives.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Communicate through Colored Brain Identification & Emotional Drivers	For all managers, executives, officers & non-executives from ALL departments - HR, Planning, Corporate Communication, Sales, Purchasing, Technical, Administrative & Finance.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Communicate Your Way to Success	All business professionals & corporate staff from all the different departments who want to master the skills to communicate in a positive, professional manner no matter what the situation.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Communicating with Impact Using NLP	Newly appointed managers	2 Days	Contact TED Integrated	Request for In-house Training
Conflicts & Differing Cultures at Workplace: Are We Communicating Effectively?	Supervisors, Administrators, Officers, Executives, Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Communication & Interpersonal Developing Workplace Interaction & Interpersonal Skills	Managers, assistant managers, executives, supervisors, team leaders, line leaders or anyone in the middle management of organization.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Enhance Your Communication Skills	Executives, Engineers, Admin Personnel and Support Staff	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Expanding Your Influence and the Power of Persuasion	ALL who are interested to develop effective and powerful influencing and persuasion skills whether to build trust and rapport, establish understanding and empathy, operate at a higher level of confidence, delegate effectively, obtain commitment and agreement or make impactful presentations.	2 Days	Contact Peak Success Abundance	Request for In-house Training
From Conflict to Collaboration	HR Employees, Executives, Officers and Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Communication & Interpersonal Influential Communication for Leaders	Individual whose success, depends on effective influential communication skills in meetings, presentations or one-to-one discussion. Anyone who desires to improve communication and influencing skill and overcome interaction barriers.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Powerspeak & Business Writing for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Communication & Interpersonal Sharpening Your Communication Skills for Managers	Managers, Team Leader and HOD	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Communication & Interpersonal The Power of Effective Communication & Interpersonal Skills for Professional	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Towards 5-Star Communication Skills in Providing Excellent Service	Sales, Marketers, Customer Supports, Receptions, Office Staffs, Executives, Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training

Customer Service (8)

Course Title	Target Audience	Duration	Public Training	In-house Training
Achieving Customer Service Excellent with Effective Communication Skills	This course is suitable for front office and staff who are constantly working on the forefront meeting customer.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Customer Service Creating Lasting Impressions Even in the Most Challenged Situation	Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to ensure customer loyalty.	1 day	Contact Culture Dynamics DCI	Request for In-house Training
Customer Service Customer Centric Service — The Business Success Factor	Customer Service, Sales Personnel, Managers, Team Leader and anyone in the organization.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Customer Relationship Management — Art of Customer Retention	Organisations that are facing challenges of competitors pinching their existing clients.	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Excellence Customer Service for Branch Staff	This training is designed for executive and mid-management levels, particularly those considered as the frontline of the organization who interact with customer groups from all levels in and out of the organization.	2 Days	Contact TED Integrated	Request for In-house Training
Customer Service Impressing Customers at First Sight	Managers, service professionals, executives, front liners, instructors, facilitators or anyone who want to enhance their service excellence level.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Customer Service The STAR Principles Towards Excellent Customer Service Mindset	This course is designed for any crew member who has direct contact with customers.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Towards Excellent Customer Service through Effective Communication	Sales, Marketers, Customer Supports, Receptions, Office Staffs, Executives, Middle Managers	1 day	Contact Dr Kamal Kenny	Request for In-house Training

Difficult People Handling (6)

Course Title	Target Audience	Duration	Public Training	In-house Training
Complaints Management: Customer Feedback & Complaint Handling	This course is designed for Public Relations Executives and Officers, and Front Liners who are responsible for handling customer complaints.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Dealing with Difficult People in Manufacturing	The program capitalizes on a cross-functional perspective and is suitable to Leaders who hold key positions across all functions including Production, Quality Assurance, Quality Control, Engineering, Research and Design, Sales & Marketing, Administration, and Human Resources.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Communication & Interpersonal Dealing with Difficult Stakeholders	HR managers and executives, HR personnel, Line managers, Executives, Engineers, Technicians.	2 Days	Contact Sharma Management International	Request for In-house Training
Handling Difficult and Demanding Customers	Receptionists, customer service, technical specialists, sales personnel and other front-line personnel will need equipping to show customers they really matter. Any staff that provides customer service in the form of personal contact, writing or telephone will benefit from this course.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Managing Difficult Customers	Sales Manager, Sales Executive, Customer Service, Collection Department	2 Days	Contact TED Integrated	Request for In-house Training
Towards Addressing the Needs of Difficult Customers through Effective Communication	Managers, Supervisors, Administrators, Customer Service Staff, Staff who deal with complaints	2 Days	Contact Dr Kamal Kenny	Request for In-house Training

Emotional Intelligence (2)

Course Title	Target Audience	Duration	Public Training	In-house Training
Applying Emotional Intelligence at Work	All levels of personnel who want to improve emotional intelligence.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Emotional Excellence at Workplace	Suitable for all levels of staff, especially leaders.	2 Days	Contact TED Integrated	Request for In-house Training

English & Linguistic Skills (6)

Course Title	Target Audience	Duration	Public Training	In-house Training
Basic Business English Communication	For all working adults who want to quickly improve their business English, from Grammar improvement to verbal communication, telephone skills, and email writing.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Linguistic Skills Best Business Grammar & Proofreading Skills Training	For busy professionals who want a fast, easy way to brush up on grammar, spelling, editing, proofreading and business writing skills.	2 Days	Contact TED Integrated	Request for In-house Training
Linguistic Skills English Communication Essentials for Business	This workshop is especially for participants who need: An understanding of basic English grammar and usage An awareness of errors that they commonly make and the correct forms To write clear, concise and effective business documents To understand the basics and essentials for effective presentations	2 Days	Contact TED Integrated	Request for In-house Training
Linguistic Skills English Communication Skills at Workplace	None Executive and Executive Level	2 Days	Contact TED Integrated	Request for In-house Training
English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Linguistic Skills Grammar is a Tool	Suitable for all level of staff who need to speak and write to customers.	2 Days	Contact TED Integrated	Request for In-house Training

Leadership, General (14)

Course Title	Target Audience	Duration	Public Training	In-house Training
Achieving Corporate Excellence through Dynamic Leadership & Entrepreneurship	Head of Departments, Start-up Entrepreneurs, Supervisors, Middle Managements and Administrators	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Leadership Skills Being the Colored Brain Leader	Director & Senior Management, Managers, Asst. Managers & Team Leaders. Anyone in the leadership position who aspires to inspire and lead people	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Developing Leadership from Within	All managers, heads of departments, line leaders, supervisors - anyone who wants to learn to apply & maximize leadership skills at the workplace.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Leadership & Supervision Lead to Win - Transformation Leadership	This course is designed for Executives, Team Leaders, Supervisors, Assistant Managers and Managers level.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Leadership Coaching & Mentoring	Individuals in leadership roles, including executives, managers at all levels, project managers, team leaders and supervisors.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Leadership Transition for Team Effectiveness	New or potential manager, existing manager and those interested in discovering more on team dynamics and how to lead a performing team.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Leading In Crisis - Taking Command & Control of Crisis Situation & Communication	Company Directors, Managers, Team Leader, Top Management, Middle Management, Senior Management, Spokesperson of an institution, organization, corporate or government;Key Person who deal with the media in their organization;Business Owners, Stakeholders, Investors and Public Relations personnel.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Leading People with Results	Director & Senior Management, Managers, Asst. Managers & Team Leaders, and anyone in the leadership position who aspires to inspire and lead people.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Management Development Program	Managers, Branch Heads	2 Days	Contact TED Integrated	Request for In-house Training
New Manager, New Leader	This program is designed to equip new managers with the right leadership skills. Executives who are to be promoted or just recently promoted as manager are welcomed to attend.	2 Days	Contact TED Integrated	Request for In-house Training
The Hero's Way in Leadership Psychology	Individuals from various industries, education levels and positions who want to improve their abilities to affect influence, productivity and personal fulfillment. Directive Communication psychology cultivates groups that develop individuals, their peers, superiors and subordinates to achieve higher levels of performance and motivations.	3 Days	Contact Culture Dynamics DCI	Request for In-house Training
The Right Leadership Style for the Leaders of 21st Century	Supervisors, Executives, Administrators Assistant Managers and Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
The Situational Leadership Skills	Middle Managers	2 Days	Contact TED Integrated	Request for In-house Training
Leadership & Supervision The Ultimate Leader	Team Leaders, Supervisors, Executives	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Leadership, Supervisory Skills (7)

Course Title	Target Audience	Duration	Public Training	In-house Training
Effective Supervisory Skills &Personal Development for Middle Management &Executives	Supervisors, Administrators, Officers, Executives, Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Leadership & Supervision Essential Leadership Skills For Supervisors and Managers	This program is suitable for Supervisors, Executives, Team Leaders, Line Leaders and Managers from all industries.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Executive Development Program	Executive Level	2 Days	Contact TED Integrated	Request for In-house Training
Supervisors in Action 3.0	Production & Administrative – Line Leaders, Supervisors, Officers, Engineers, and Executives interested in improving Supervisory Skills in Manufacturing Industry.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Supervisory Development Excellence Program	Supervisors, Officers, Executives	35 Days	Contact Dr Kamal Kenny	Request for In-house Training
Supervisory Enhancement for Leadership Excellence	Supervisors, Officers, Executives & Managers.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Supervisory Skills for Factory Supervisors	Suitable for safety and production supervisors who work in the factory and manufacturing environment.	2 Days	Contact TED Integrated	Request for In-house Training

Negotiation Skills (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Negotiation Skills Effective Negotiation Skills	Managers and executives from sales, procurement, projects etc.	2 Days	Contact TED Integrated	Request for In-house Training
Negotiation Skills Negotiation Power: Pitch it Right	Managers, professionals, consultants, executives, business owners, decision makers, purchasing managers / executives, sales and marketing manager / executives or anyone whose work requires them to negotiate and obtain a good deal in negotiation.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Negotiation Skills Negotiation Skills	Managers, Sales Executives, Supervisors and Customer Service Support	2 Days	Contact Sharma Management International	Request for In-house Training
Negotiation Skills Negotiation Techniques That Bring Results	Senior managers, managers, senior executives, Sales Professional and anyone who has to participate in negotiation.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Negotiation Skills Strategic Sales Negotiation for Profit	Executives, Managers, Marketing and Sales Staff, Account Relationship Representatives, Customer Service Representatives, Contract Negotiators, Technical and Support Representatives and every professional whose success is determined by effective sales and negotiation skills.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Personal Development & Motivation (7)

Course Title	Target Audience	Duration	Public Training	In-house Training
10 Key Tools For Work Success	All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - anyone who wants to master the key tools for greater work success & effectiveness.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Personal Development & Motivation Developing & Maintaining Positive Attitude at Workplace	This course is suitable for anyone who has a responsibility for improving performance. It is excellent for HR professionals, line and functional managers, who have to work through people to show how to garner the necessary support needed for highlighting and addressing issues that affect the realization of business objectives.	1 Day	Contact Sharma Management International	Request for In-house Training
Dimensions of A Top Achiever	Managers, middle and senior management, team leaders, sales, executives, marketing personnel and anyone who inspire to achieve higher level of excellence in their life.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Fear the Clock, Ignore the Compass – Relishing Self-Improvement	Middle Management	2 Days	Contact TED Integrated	Request for In-house Training
Personal Development: Goal Setting & Priority Planning	Managers, executives, supervisors, team leaders or anyone who desires to achieve goals and enhance personal effectiveness.	1 Day	Contact Culture Dynamics DCI	Request for In-house Training
Positive Work Attitude	For all staff at all levels of the organization. From sales, purchasing & customer service personnel to production, technical, quality control to administrative & front line employees etc.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Positive Work Attitude – The Key to Higher Productivity	Supervisors, Administrators, Officers, Executives, Middle Managers	1 day	Contact Dr Kamal Kenny	Request for In-house Training

Presentation & Public Speaking Skills (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Public Speaking Skills Inspiring Public Speaking & Presentation Skills	Anybody who has to speak in public or deliver presentations to clients, customers or management.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Presentation Skills Power Business Presentation — Personal Branding & Image	This course is ideal for people who are engaged in addressing a large crowd. It is very important for people in the area of sales, marketing and those who often present on behalf of an organisation.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Presentation Skills Powerful Presentation Skills	Sales, Marketers, Office Staffs, Supervisors, College Students	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Presentation Skills Presentation Skills — Speak it Right!	Executives, Sales People, Marketing Professionals, Business Owners, Managers, Customer Service Specialist and anyone who wants to communicate and present effectively in small or large groups.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Presentation Skills Successful Presentation Skills	The course is intended for Sales Professionals, Marketing Professionals, Managers, Executives, Customer Service and Support staff	3 Days	Contact TED Integrated	Request for In-house Training

Sales & Marketing (9)

Course Title	Target Audience	Duration	Public Training	In-house Training
Sales & Marketing Improve Sales Skill Using NLP Techniques	This training program is designed for new recruits, frontline personnel, account representative, Tele-Marketers, Sales Professional, booth sales person, sales spokesman, sales and marketing supervisors, team leaders, entrepreneurs and any player involving in sales process, Entrepreneur and Business Owner.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Sales & Marketing Influencing Skills for Sales & Marketing	Sales Managers, Marketing Managers, Sales and Marketing Executives, Supervisors and Customer Service Support.	2 Days	Contact Sharma Management International	Request for In-house Training
Introduction to NLP Selling Techniques	This course is designed for Sales Professionals of all levels, Sales Managers or Team Leaders, Negotiator, Customer Service Personnel and Heads of Department.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Mastering Online Marketing	This program is suitable for non-technical business and marketing professionals who would like to leverage the power of various modern online marketing tools to boost their business growth.	1 Day	Contact ComSystem Solutions	Request for In-house Training
Power Pack Sales Workshop	Sales Personnel &Marketing Personnel	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Relationship Selling	Employees who do servicing of external and internal clients.	2 Days	Contact Althea Services	Request for In-house Training
Selling Your Way to Success	Everyone who is interested in building long-lasting client relationship and creating valuable teamwork within the team.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Social Media Marketing	This program is a must buy-in for managers, executives, sales and marketing team who want to generate more brand exposure and leads.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Successful Selling Skills	All sales professionals, telesales professionals, marketing professionals, telemarketing professionals, business development professionals - anyone who is interested to improve their sales.	2 Days	Contact Peak Success Abundance	Request for In-house Training

Team-Building (12)

Course Title	Target Audience	Duration	Public Training	In-house Training
Bringing out the Best in You: Effective Personal Development for Employees	Employees of all levels	3 Days	Contact Dr Kamal Kenny	Request for In-house Training
Indoor Team-building: Building a Dynamic Team	Directors, managers, supervisors, executives and staff	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Lead To Win – High Impact Team Synergy	This course is designed for Clerks, Officers, Executives, Supervisors, Administrators, Managers of all levels;and all employees of an organization.	3 Days	Contact Knowledge Hub Asia	Request for In-house Training
Team Dynamics – Realign Team Towards Excellent Performance	Employees at all levels.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Team-building — Awesome Team	Executive, Managers or anyone who wants to turn their existing team into an awesome team.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Team Building — Bond to Win	Officer, Non Executive, Executive, Asst Manager, Manager and Senior Manager	2 Days	Contact TED Integrated	Request for In-house Training
Team-building — The Avengers Initiative	Executives, Managers, and all staffs within any organizations.	3 Days	Contact Knowledge Hub Asia	Request for In-house Training
Team-building — T.O.P Team	Executive, Managers or anyone who wants to turn their existing team into an a High Performing Team.	3 Days	Contact Knowledge Hub Asia	Request for In-house Training
Team-Building for High Performance	All levels of employees are encouraged to participate, from non-executives to directors.	2 Days	Contact TED Integrated	Request for In-house Training
Team-building: Avatar Experience	All levels of employees are encouraged to participate.	2 Days	Contact TED Integrated	Request for In-house Training
Team-building: Integration to Progression	All levels of employees are encouraged to participate.	2 Days	Contact TED Integrated	Request for In-house Training
Team-building: T.E.A.M Towards Excellence	All levels of employees are encouraged to participate.	2 Days	Contact TED Integrated	Request for In-house Training

Thinking Skills, Analytical (4)

Course Title	Target Audience	Duration	Public Training	In-house Training
Creativity & Problem Solving Analytical & Critical Thinking Skills	Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively.	2 Days	Contact TED Integrated	Request for In-house Training
Analytical Thinking & Problem Solving Skills	Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving. Highly encourage junior managers, supervisors, team leaders from all departments to attend.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Creativity, Problem Solving & Decision Making Critical Thinking & Analytical Skills for Financial Institutions	Senior Managers, Managers, Executives, Supervisors and Customer Service Support.	2 Days	Contact Sharma Management International	Request for In-house Training
Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Thinking Skills, Creative Thinking (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Problem Solving Box Breaking Problem Solving & Decision Making Skills	Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Creative Thinking and Problem Solving Workshop	Management trainees, Executives, Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Creativity & Problem Solving Innovation and Creativity for Better Performance	Managers, executives, team leaders and project managers	2 Days	Contact TED Integrated	Request for In-house Training
Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Thinking Outside the Box & Problem Solving	All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - Anyone who wants to learn to be a solution provider & provide creative input/ideas at the workplace.	2 Days	Contact Peak Success Abundance	Request for In-house Training

Thinking Skills, Critical Thinking (3)

Course Title	Target Audience	Duration	Public Training	In-house Training
Creativity & Problem Solving Analytical & Critical Thinking Skills	Suitable for all technical and administrative persons who need to enhance their ability to think analytically and creatively.	2 Days	Contact TED Integrated	Request for In-house Training
Creativity, Problem Solving & Decision Making Critical Thinking & Analytical Skills for Financial Institutions	Senior Managers, Managers, Executives, Supervisors and Customer Service Support.	2 Days	Contact Sharma Management International	Request for In-house Training
Critical Thinking & Decision Making	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Thinking Skills, Decision Making (3)

Course Title	Target Audience	Duration	Public Training	In-house Training
Problem Solving Box Breaking Problem Solving & Decision Making Skills	Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Critical Thinking & Decision Making	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who is looking to enhance their ability in reasoning and analyzing an issue / problem; who is engaged in day-to-day problem solving and decision making; who is looking to improve their thinking and reasoning ability; who wants to master the fundamental skills of creative thinking and who tends to believe in assumptions and mere perceptions which may lead to inaccurate decisions.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Creativity, Problem Solving & Decision Making Problem Solving & Decision Making	Senior Managers, General Managers Department Heads, Functional Managers. Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.	2 Days	Contact Sharma Management International	Request for In-house Training

Thinking Skills, Mind Mapping (2)

Course Title	Target Audience	Duration	Public Training	In-house Training
Mind Mapping Techniques — Enhance Your Thinking Skills	This program is suitable for Executive, Supervisors, Officers, Administrators, Managers and anyone who are interested in solving problems at workplace using mind mapping method / technique.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Mind Mapping: A Practical Approach to Problem Solving & Creative Thinking	Individuals who would like to learn a practical tool to help them to be more effective and efficient at work Anyone who is interested in unleashing (or simply finding) their creativity. Anyone who is currently facing a business problem and/or who wants to know how to solve problems in a structured and well-thought through way	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Thinking Skills, Problem Solving (6)

Course Title	Target Audience	Duration	Public Training	In-house Training
Analytical Thinking & Problem Solving Skills	Any individual who wants to be better equipped to face and solve today’s complex business problems by using a foundational process for reasoning and problem solving. Highly encourage junior managers, supervisors, team leaders from all departments to attend.	2 Days	Contact Corporate Intelligence Advisors	Request for In-house Training
Problem Solving Box Breaking Problem Solving & Decision Making Skills	Managers, executives, consultants, engineers, technical people, supervisors and anyone, who requires creative thinking skills to enhance productivity.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Creative Thinking and Problem Solving Workshop	Management trainees, Executives, Middle Managers	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Creativity, Problem Solving & Decision Making Problem Solving & Decision Making	Senior Managers, General Managers Department Heads, Functional Managers. Anyone who is required to come up with novel solutions when faced with problems or who has to make decisions at an organizational level.	2 Days	Contact Sharma Management International	Request for In-house Training
Synergized Problem Solving Using Analytical & Creative Thinking	Managers, Head of Department, Supervisors, Executives, Team Leaders, Staffs, others professionals and anyone who want to enhance their ability to solve problems and think creatively on the solutions, who is currently working in an environment which requires normal to advance stages of problem solving, and managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Thinking Outside the Box & Problem Solving	All managers, executives, supervisors, support & admin personnel, sales & marketing, customer service & front desk, PR, technical staff, engineers, production staff, QA staff - Anyone who wants to learn to be a solution provider & provide creative input/ideas at the workplace.	2 Days	Contact Peak Success Abundance	Request for In-house Training

Time & Stress Management (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Time & Stress Management Manage Time & Achieve Results	Managers, executives, supervisors, team leaders or anyone who desires to achieve more and be more efficient and effective in their use of time.	2 Days	Contact Culture Dynamics DCI	Request for In-house Training
Stress Management: Are We Managing Stress Effectively?	All groups of employees who are facing stress at workplace	2 Days	Contact Dr Kamal Kenny	Request for In-house Training
Tame the Time Monster	All managers, executives, supervisors, support and admin personnel, sales and marketing, customer service and front desk, PR, technical staff, engineers, production staff, QA staff and anyone who wants to learn to apply and maximize their time at the workplace.	2 Days	Contact Peak Success Abundance	Request for In-house Training
Time & Stress Management Time & Stress Management — Enhance, Organize & Performed	Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace;anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Time & Stress Management Time Mastery — Plan & Organize	This course is designed for Managers, Head of Department, Supervisors, Executives and anyone who want to master time so as to get everything moving on a normal pace; anyone who find themselves struggling in managing their time and who is already in stress or at the moment building up their stress level due to overloaded tasks and work.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training

Train-the-Trainer (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Train-the-Trainer Colored Brain Communication Trainer Certification	Corporate and individual trainers / facilitators / coaches and anyone who is looking to embark in the training industry with a ready available training methodology and tool.	3 Days	Contact Culture Dynamics DCI	Request for In-house Training
Train-the-Trainer Directive Communication Psychology Trainer Certification	Trainers and aspiring trainers to-be.	6 Days	Contact Culture Dynamics DCI	Request for In-house Training
Train-the-Trainer Fundamental of Train-The-Trainer	Line Trainers	3 Days	Contact Knowledge Hub Asia	Request for In-house Training
Train-the-Trainer PSMB Train-the-Trainer Certification Program	Anyone who wish to become a certified trainer. Corporate trainers, freelance trainers, technical and non-technical trainers, who have yet to obtain their Train-the-Trainer (TTT) certificate but would like to have one for career advancement are also encouraged to apply.	5 Days	Contact Knowledge Hub Asia	Request for In-house Training
Train-the-Trainer Train-the-Trainer Program	This program is designed for those who want to become a professional trainer, including technical and non-technical trainers.	5 Days	Contact TED Integrated	Request for In-house Training

Writing Skills, General (3)

Course Title	Target Audience	Duration	Public Training	In-house Training
Writing Skills Effective Business Writing Skill for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Enhancing Professional Writing Skills	Managers and Executives who want to enhance their accuracy and written fluency skills in letters and reports.	2 Days	Contact TED Integrated	Request for In-house Training
Powerspeak & Business Writing for Professionals	This programme is suitable for Managers, Executives, Supervisors, Technical, Sales, Marketing Personnel, Engineers, Business Professionals, Administrators, Clerks and Secretaries.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training

Writing Skills, Email (5)

Course Title	Target Audience	Duration	Public Training	In-house Training
Effective & Constructive E-Mail Writing	Anyone who need to improve their email writing skills.	1 Day	Contact TED Integrated	Request for In-house Training
Effective Email Writing for Debt Collection	Manager, Executives, Supervisors and those who wish to enhance their writing skills in their work place.	1 Day	Contact TED Integrated	Request for In-house Training
Email Etiquette & Business Writing	Anyone who often write emails at work and would like to be more professional at what they're doing everyday.	2 Days	Contact ComSystem Solutions	Request for In-house Training
English for Email	This elementary course is suitable for anyone especially supervisors, operators, line-leaders, clerks, technicians and even junior management staff who have basic knowledge of the English Language and wish to enhance their competency and usage through email writing.	2 Days	Contact ComSystem Solutions	Request for In-house Training
Writing Skills Professional Email Writing for Executives	Managers, Head of Department, Sales Professionals, Executive and Secretaries who require to present a professional email writing.	1 Day	Contact Knowledge Hub Asia	Request for In-house Training

Writing Skills, Legal (1)

Course Title	Target Audience	Duration	Public Training	In-house Training
Strategic Legal Writing	This workshop will be essential use to Heads, Directors, General Managers, Managers, and Executives of the following groups: Legal/ Legal Affair/ Legal Counsel Procurement Contract Management/ Contract Administrator Corporate Services/ General Admin Human Resource IT/ IT Outsourcing/ IT Vendor Management Any officers who prepare and write contract or agreement/ SLA/ LOA	1 Day	Contact Corporate Intelligence Advisors	Request for In-house Training

Writing Skills, Report (4)

Course Title	Target Audience	Duration	Public Training	In-house Training
Audit Report Writing Workshop for Internal Auditors	Junior auditors, senior auditors and more experienced personnel.	2 Days	Contact TED Integrated	Request for In-house Training
Writing Skills Effective Report Writing for Business	Managers, Executive, Engineers, Project Manager and anyone who need to submit report to the management.	2 Days	Contact Knowledge Hub Asia	Request for In-house Training
Power Report Writing for Executive	Managers, Team Leaders and Engineers	1 Day	Contact Knowledge Hub Asia	Request for In-house Training
Report and Proposal Writing Skills	Manager, Executives, Supervisors and those who wish to enhance their writing skills in their workplace.	2 Days	Contact TED Integrated	Request for In-house Training

Writing Skills, Technical (2)

Course Title	Target Audience	Duration	Public Training	In-house Training
Technical Report Writing	For engineers and technical personnel who often need to write technical documentations and reports.	2 Days	Contact TED Integrated	Request for In-house Training
Technical Writing Skills Made Easy for Engineers & Technical Staffs	For engineers and technical staffs who frequently need to prepare technical documentations.	2 Days	Contact TED Integrated	Request for In-house Training

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Published by: MalaysiaTraining.net , 01 July 2019

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