Diversity & Inclusion: 2-Day Training

Diversity & Inclusion Training Course Diversity & Inclusion
By Lily Lau
Cross Cultural Management:

Diversity & Inclusion

“A framework to raise awareness and sensitivities”

By Lily Lau

Directive Communication Accredited Master Trainer • PSMB Certified Trainer
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Course Title:
Diversity & Inclusion
Training Category:
Business Management
Target Audience:
All staffs from top to bottom.
2 Days
For In-house Training
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Contact customer service +6012-311-3961
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

  • What is Diversity & Inclusion?
  • Why does it matter in today's corporations?
  • What benefits can it bring to improve employees' engagement, talent management and productivity?

With demographic shifts, advances in technology, communication and globalization, diversity has immensely become the driver of growth around the world. If you believe people are the most important asset and for companies to succeed in the global marketplace, they must make the most of the full range of their people.

This course covers 4 major areas of diversity, namely – Ethnic culture, generation, gender and disabilities. At the end of session, participants shall raise the awareness of importance, benefits it can yield to value and respect differences and inclusion.

Course Objectives ›

  1. Explore the importance of diversity and inclusion, and how to support organization's diversity efforts.
  2. Help organization to succeed in an increasingly diverse, global and competitive workplace.
  3. Challenge assumptions about diversity and equips staff with the essential skills to stay competitive in today's diverse and global workplace.
  4. Raise awareness on differences and sensitivities in term of cultural ethnicity, gender and generational gaps and perception on people with special needs.
  5. Explore how cultural diversity and inclusion is managed for best team effectiveness.

Course Outline ›


1. Introduction to Diversity & Inclusion

  • Perspective Taking: Cultural Lens Syndrome
  • Understand Diversity & Inclusion - Why does it matter?
  • The Tree Analogy (Iceberg Model)
  • Understand Values & Underlying Assumptions

2. Ethnic Culture Diversity

  • What delight, puzzle and irritate you about other cultures?
  • East - West Cultural Dimension - what's the best?
  • Your personal & company cultural dimension profiling
  • Case study discussion

3. Connecting the Generations

  • An Overview - Baby Boomers, Gen X & Y
  • Malaysian Facts and Statistics
  • Bridging the gap for talent & succession planning

4. Gender & Stereotype

  • Men vs Women Stereotype
  • Culture Stereotype
  • Malaysian Women in the Workforce
  • Differences between Men & Women Leadership Qualities

5. Disability Equality (Optional)

  • What is disability?
  • Processes & Approaches

6. Why Diversity & Inclusion matters?

  • What are the benefits?
  • Action Plan: Your Paradigm Shift to embracing D&I

Methodology ›

  1. Our methodology is highly interactive with experiential activities based on multiple intelligences.
  2. We use a variety of proprietary training tools, group discussion, team reflective circle, storytelling, role play, lecture with games and activities to make learning FUN and IMPACTFUL!
  3. Based on research of Malaysian socio-economic development and statistics. Some are on-going research by Lily Lau.
  4. In essence, our methodology is:
    • Interactive learning
    • Experiential activities
    • Facilitative training

Contact Us Now ›

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  • Available public program
  • Consultation services
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