People Management Skills Training

People Management Skills Training Course People Management Skills
By Althea Goh
Human Capital Management:

People Management Skills

“Find out why employees don’t do what they are supposed to.”

By Althea Goh


Bachelor of Business • Certified ISMS Auditor • Certified Practitioner of Cellular Memory Regressor • PSMB TTT Exempted Trainer
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Contact Customer Service +603-2273-3415 Email Customer Service [email protected]
Course Title:
People Management Skills
Training Category:
Human Resource Management
Target Audience:
Whoever manages or leads subordinates.
Duration:
1 Day
For In-house Training
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For Other Inquiries
Contact Althea Services
Contact customer service +603-2273-3415
Email customer service [email protected]
Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Participant Presentation
  • Lecture
  • Certificate of Participation
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Course Introduction ›

"Why don't employees do what they are supposed to do?"

"High staff turnover in team / department."

"I am not respected in my team / department."

"Resigned due to inability to get along with immediate supervisors"

These are common situations in most organisations. In most cases, these situations occurred because of poor people management. Employers are hiring the best people and putting them on the job with minimum management effort, or so they thought that's the right strategy, found their performances / workplace situations unsatisfactory.

Managing an employee's performance must be an on-going process. Subordinates need to be coached, motivated, rewarded, disciplined, counseled, listened to, their efforts / good performance monitored and recognized. There is a direct cause-effect relationship between a Manager's / Superior's actions and a subordinate's performance. Managers have to break through those blocks, energise and synergize the team, prevent staff burnout, and communicate with power and ease.

This training is also essential to employees who have been promoted to the roles of managers or supervisors without first acquiring the necessary skills required by these roles.

This training focuses on OBSERVE, DIRECT and for ACHIEVING WORTHWHILE RESULTS.

Course Objectives ›

  • How to be more effective in managing subordinates and leading team
  • How to manage work expectations for more productivity and better performances from subordinates
  • How to manage discipline, dispense disciplinary measures promptly on misconducts
  • How to effect skills set of listening, communication, coaching, influencing & motivating for team performances
  • How to create and/or nurture own workplace culture for performing team

Course Outline ›

DAY 1

1. CHALLENGES IN MANAGE / LEAD

Participants share their challenges and through experiential learning to differentiate between leading and managing.

2. MANAGING EXPECTATIONS

Experiential exercises to illustrate how to identify, listen, communicate, coach, motivate and manage work expectations; the attitude transformation towards work and using SMI (Set, Monitor & Influence Expectations) Technique for productivity and performance of subordinates; including self assessment on Work Expectation Profile.

3. LABOUR LAWS, REGULATIONS & ETHICS

Learn the legal parameters and working with HR Department on compliance with employment regulations. Sharing incidents, discussions and experiential learning on managing discipline, condonation, procrastination, misconducts & handling unethical incidents.

4. WORKPLACE CULTURE

Create and/or nurture a workplace culture that promotes teamwork, respect, productivity and good customer service practices. Participants are set on sharing incidents, discussions & experiential learning.

5. CONCLUSION / SUMMARY


Contact Us Now ›

  • Course content customization
  • In-house training request
  • Available public program
  • Consultation services
  • Other inquiries
Contact Customer ServiceCall Us :
+603-2273-3415
Email Customer Service E-mail Us :
[email protected]

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