Managing Generation Y in Malaysia

Managing Generation Y Training Course Managing Generation Y
By Lily Lau
Generational Gap Management:

Connecting with Gen Y

“The Strategies of Managing Communicating and Retaining them.”

By Lily Lau

Directive Communication Accredited Master Trainer • PSMB Certified Trainer
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Course Title:
Connecting with Gen Y
Training Category:
Human Resource Management
Target Audience:
Anyone who is in the position to lead and manage a multi-generational workforce with focus to develop and retain Gen Y. Specifically, CEO, Managing Director, Director, Department Head, Senior Manager, Manager, Executive, Consultant, Professional, Entrepreneur, Recruitment Head, and Talent Management Head.
2 Days
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Delivery Methods
  • Language: English
  • PowerPoint Presentation
  • Workshop
  • Group Discussion
  • Presentation Handouts
  • Reading Materials
  • Participant Presentation
  • Video Presentation
  • Lecture
  • Case Studies
  • Certificate of Participation
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Course Introduction ›

  • They are a pain the neck. They don't listen and have their own way of doing things.
  • They can resign without securing the next job.
  • They can't without gadgets and feel lost without having it.

Based on the statistics of Malaysia for labour force, our Gen Y is made up about 50% of the workforce population. They are the fastest growing segment and they will eventually assume senior positions in the corporate.

However, there are so much complains made towards this generation of people. Many senior management are lost in dealing and communicating with them. How come they are different?

This workshop strives to deal with the issues, challenges and myths about Gen Y. We have conducted research on our Malaysian Gen Ys; their similarities, differences and expectations with other generations. Organizations which can quickly adapt and internalize the characteristics of Gen Y workforce will capture a major advantage in the sourcing, attracting and retaining them.

Course Objectives ›

At the end of the session, participant should be able to:

  • Have an overview of the differences between Gen Y and other generations in the workforce.
  • Understand their interest, what motivate them at the workplace in order to sustain them.
  • Explore on the similarities, differences, issues, challenges, problems and opportunities of Gen Y vis-à-vis with each generation.
  • Develop strategies to manage, communicate and retain them.
  • Develop strategies for talent management.

Course Outline ›


1. The Generations

  • Delights, Puzzles & Irritations among generations
  • Baby Boomers - Oldies but Goodies
  • Gen X - The Sandwich
  • Gen Y - Why or Whine?
  • Video: The Generations

2. The Malaysian Case

  • Facts and Statistics
  • The Malaysian Gen Y Definition
  • Malaysian Gen Y Values & Belief Systems
  • Malaysian Gen Y Work Dimensions
  • Malaysian Gen Y research

3. Connecting with Gen Y

  • Importance of Social Media
  • Communicate with them
  • Work-Life Balance Concept
  • Building Trust & Relationship

4. Bridging the Gap

  • Motivating & Retaining Gen Y
  • Case Studies - Strategies to build the next generation of leaders and managers
  • Moving forward: Paradigm Shift to bridge gap

Methodology ›

  1. Our methodology is highly interactive with experiential activities based on multiple intelligences.
  2. Based on research of Malaysian socio-economic development and statistics. Some are on-going research by Lily Lau.
  3. A variety of proprietary training tools, group discussion, team reflective circle, open space technology, storytelling, lecture with games and activities will be used to make learning FUN and IMPACTFUL!

Contact Us Now ›

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